SentiOne
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SentiOne
By SentiOne
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4.7 out of 5 stars
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SentiOne Reviews & Product Details - Page 4

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SentiOne Overview

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What is SentiOne?

SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.

SentiOne Details
Discussions
SentiOne Community
Languages Supported
Bulgarian, Czech, German, English, Finnish, French, Croatian, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Ukrainian
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Product Description

Track buzz surrounding your brand online

Seller Details
Seller
SentiOne
Year Founded
2011
HQ Location
Gdansk, Pomorskie
Twitter
@SentiOne_com
451 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
AU
Overview Provided by:
Agnes Uba

Recent SentiOne Reviews

Michael T.
MT
Michael T.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great Endpoint Protection"
It stops malwalre very effectively without using to much of your resources.
Read more
Verified User
C
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Personalized social media management with AI automation"
Auromated Audience insights and communication management
Read more
Kacper B.
KB
Kacper B.Mid-Market (51-1000 emp.)
5.0 out of 5
"SentiOne in order to help IT market in Poland"
The most I like that Sentione is showing the real quantity of mentions with very short delay.
Read more

SentiOne Pricing

TEAM
299$
per month
ENTERPRISE
Individual price
See all 2 SentiOne pricing levels
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SentiOne Media

SentiOne Demo - Audience insights
Measure your performance in social media, compare channels, monitor mentions over time, breakdown your data by sentiment or gender.
SentiOne Demo - Mentions view
Monitor all mentions of your brand and easily reply to comments, posts and messages - directly from one tool.
SentiOne Demo - Assign threads
Manage all channels from one tool and assign incoming requests to various teams.
SentiOne Demo - Smart automated routing
Set up the priority and assign customer requests from all channels automatically - save time with automated routing.
SentiOne Demo - Supervisor panel
Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources and workload.
SentiOne Demo - Chatbot builder
SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.
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Have you used SentiOne before?
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36 SentiOne Reviews

4.7 out of 5
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36 SentiOne Reviews
4.7 out of 5
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36 SentiOne Reviews
4.7 out of 5
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SentiOne Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons

Overall Review Sentiment for SentiOneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Monika C.
MC
consulting, prowadzenie i działania w social media - CEO
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

easy to use

brings me customers

great people who are helpfull Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

lack of some more advance analytics options Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

it's a great tool that can really help with your business - selling, brand and analytics Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

brings me customers

helps me analyze my brand snd competition

I maintain my reputation

Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SentiOne?

I like the ease of use. It’s easy to pull the keyword data! Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Some of the filters are confusing. Definitely don’t need all of them. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

It’s work a try, depends what you’re needing obviously but for Social Listening, it’s definitely headed in right direction. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Social listening, crisis management Review collected by and hosted on G2.com.

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Helpful?
Share
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Przemysław D.
PD
Head of Content Marketing
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

People, client service and tool - this mix gives great effects on the level of me (client) - the supplier (SentiOne) Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

There is no such thing, they are always up to the task Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

I check the tone of our campaigns, we look for insights into video programs. Review collected by and hosted on G2.com.

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Helpful?
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Kamila W.
KW
Founding Partner
Public Relations and Communications
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

Great customer service, user-friendly interface and many features valuable in PR and marketing practice Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

I do not dislike anything in SentiOne tool Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Good insight into corporate and brand image in the Internet Review collected by and hosted on G2.com.

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Helpful?
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Szilvia M.
SM
Account Executive
Public Relations and Communications
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

Easy to use; very helpful customer service Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

We have just started to use the system, but so far there is nothing I dislike. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

We need a tool for influencer marketing research and monitoring our social media and influencer marketing activities. SentiOne's database is gold mine for us. :) Review collected by and hosted on G2.com.

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Helpful?
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Mikołaj B.
MB
Marketing specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SentiOne?

The thing i like most in SentiOne is great quality of search results, and good coverage. For me, SentiOne provides best social media monitoring on Polish market, with good sentiment analysis, quality and quantity of results. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

As in many SM monitoring tools, user interface is quite complicated and confusing, But that's a problem only in first days of use. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

I used SentiOne, to monitor croudfounding. It's very fast, and really helpful in real-time marketing. Time of results generating is outstanding. Review collected by and hosted on G2.com.

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