SentiOne Features
What are the features of SentiOne?
Monitoring & Listening
- Social Measurement
- Influencer Identification
Data Management & Analysis
- Sentiment Analysis
- Social Reporting
Top Rated SentiOne Alternatives
(823)
4.5 out of 5
Visit Website
Sponsored
SentiOne Categories on G2
Filter for Features
Reports & Dashboards
Report Customizability | Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool. | Not enough data | |
Report Exporting | Allows users to export reports from the product into an .xsl, .csv, or .pdf file. | Not enough data | |
Scalability | Allows marketer to add, track, and measure a multitude of social media accounts. | Not enough data | |
White Label | Offers a white labeling service for agencies or resellers to customize platform branding. | Not enough data |
Social Analytics
Competitor Analysis | Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere. | Not enough data | |
Follower Analysis | Analyzes and illustrates follower information such as demographics, location, interests, etc. | Not enough data | |
Post Performance | Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. | Not enough data | |
Hashtag Analytics | Analyzes the performance of hashtags and identifies popular or trending hashtags. | Not enough data | |
Sentiment Analysis | Uses AI to accurately assess the sentiment of social media content based on keywords and phrases. | Not enough data |
Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. | Not enough data | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. | Not enough data | |
Macros | Allows administrators to create templated responses to frequently asked questions. | Not enough data |
Channels
Ability to connect agents with customers through Live Chat.
| Not enough data | ||
Social | Connects employees with customers through a social media solution. | Not enough data | |
Live Chat | Ability to connect agents with customers through email.
| Not enough data | |
Phone | Connects employees with customers through a calling solution. | Not enough data | |
Text | Ability to connect agents with customers through text message solution.
| Not enough data |
Insight
Surveys | Provides opportunity for customers to give feedback through a survey. | Not enough data | |
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. | Not enough data |
Media Channels
Broadcast Media | Monitors broadcast media such as television and radio news | Not enough data | |
Print Media | Monitors print media such as newspapers and magazines | Not enough data | |
Online Media | Monitors online media such as blogs, websites, and social media | Not enough data |
Geographic Coverage
Local Media | Monitors media channels at the local level | Not enough data | |
National Media | Monitors media channels at the national level | Not enough data | |
International Media | Monitors international news coverage | Not enough data |
Reporting
Keyword Targeting | Enables users to search media channels for specific keywords, brand mentions, or topics | Not enough data | |
Custom Feeds and Alerts | Allows users to create custom feeds and/or receive real-time alerts for relevant media mentions | Not enough data | |
Custom Reports | Allows users to build custom reports that can be shared with clients and stakeholders | Not enough data | |
Dashboards | Provides dashboards for quick visualizations of relevant media coverage and analytics | Not enough data |
Responses
Customization | Customize your chat workflows with rules and automations. | Not enough data | |
Control | Control who the chatbot converses with (and when). | Not enough data | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. | Not enough data | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. | Not enough data | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | Not enough data |
Platform
Live chat | Provide tools for live chat on one's website. | Not enough data | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | Not enough data | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. | Not enough data | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. | Not enough data | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. | Not enough data | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | Not enough data | |
Collection of information | Can collect and store information from interlocators, such as email, phone number, etc. | Not enough data |
Monitoring & Listening
Social Measurement | Based on 22 SentiOne reviews. Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. | 91% (Based on 22 reviews) | |
Influencer Identification | Based on 21 SentiOne reviews. Identifies who is talking about your brand along with their influence over social communities. | 88% (Based on 21 reviews) | |
Brand Monitoring | Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. | Not enough data | |
Keyword Tracking | Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked. | Not enough data | |
Trend Analysis | Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. | Not enough data | |
Competitor Analysis | Allows users to monitor conversations about competitors and measure performance against them. | Not enough data |
Data Management & Analysis
Sentiment Analysis | Based on 23 SentiOne reviews. Determines whether mentions of your brand are positive, negative or neutral. | 81% (Based on 23 reviews) | |
Social Reporting | Based on 23 SentiOne reviews. Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. | 93% (Based on 23 reviews) | |
Alerts and Notifications | Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. | Not enough data | |
Advanced Data Filtering | Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data. | Not enough data |
