SentiOne
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SentiOne
By SentiOne
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4.7 out of 5 stars
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SentiOne Reviews & Product Details - Page 3

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SentiOne Overview

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What is SentiOne?

SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.

SentiOne Details
Discussions
SentiOne Community
Languages Supported
Bulgarian, Czech, German, English, Finnish, French, Croatian, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Ukrainian
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Product Description

Track buzz surrounding your brand online

Seller Details
Seller
SentiOne
Year Founded
2011
HQ Location
Gdansk, Pomorskie
Twitter
@SentiOne_com
451 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
AU
Overview Provided by:
Agnes Uba

Recent SentiOne Reviews

Michael T.
MT
Michael T.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great Endpoint Protection"
It stops malwalre very effectively without using to much of your resources.
Read more
Verified User
C
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Personalized social media management with AI automation"
Auromated Audience insights and communication management
Read more
Kacper B.
KB
Kacper B.Mid-Market (51-1000 emp.)
5.0 out of 5
"SentiOne in order to help IT market in Poland"
The most I like that Sentione is showing the real quantity of mentions with very short delay.
Read more

SentiOne Pricing

TEAM
299$
per month
ENTERPRISE
Individual price
See all 2 SentiOne pricing levels
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SentiOne Media

SentiOne Demo - Audience insights
Measure your performance in social media, compare channels, monitor mentions over time, breakdown your data by sentiment or gender.
SentiOne Demo - Mentions view
Monitor all mentions of your brand and easily reply to comments, posts and messages - directly from one tool.
SentiOne Demo - Assign threads
Manage all channels from one tool and assign incoming requests to various teams.
SentiOne Demo - Smart automated routing
Set up the priority and assign customer requests from all channels automatically - save time with automated routing.
SentiOne Demo - Supervisor panel
Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources and workload.
SentiOne Demo - Chatbot builder
SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.
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Have you used SentiOne before?
Yes

36 SentiOne Reviews

4.7 out of 5
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36 SentiOne Reviews
4.7 out of 5
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36 SentiOne Reviews
4.7 out of 5
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SentiOne Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons

Overall Review Sentiment for SentiOneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Public Relations and Communications
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about SentiOne?

Különválasztható a kommenteken belüli és a kommentek nélküli (content) keresés.

Komment keresésre, influencer kutatásra egyedülálló eszköz.

Enterprise csomagnál sok hasznos extra beépítve.

Segítőkész és felkészült ügyfélkapcsolati csapat. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Előző kereséshez képest a +/- találatok számát csak a projekt szerkesztésnél jelzi a találatokban, a Mentions részben nem.

Sokszor nem ad be olyan content találatokat, amelyek egyébként léteznek (manuálisan lekereshetőek)

Részletesebb leírás, bemutató videó kellene a keresőszavak beállításáról Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

média monitoring - sajtó megjelenések közösségi média visszhangja könnyen elérhető, jól követhető fogyasztói reakciók Review collected by and hosted on G2.com.

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Verified User in Internet
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

Online monitoring and integration with our communication channels. I like that we don’t have to wait when someone posts opinion, we get immediate notification and the conversation goes directly to our customer support. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

The interface was a bit complicated to us at the beginning. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

Try it, have a look. Either you will like it or not. Worth trying! Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

We provide online customer service using the tool’s integrations. Review collected by and hosted on G2.com.

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Verified User in Public Relations and Communications
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

Clear layout, big variety of options, sentiment detection Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Some occasional bugs, but I think it happens for everyone from time to time Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

I thought online monitoring is not for me and apparently I was wrong! I start the day with checking email notifications, that show me where my topic was mentioned online when I was away. It helps me in customer service - I get to my potential customers in no time. Review collected by and hosted on G2.com.

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Marcin J.
MJ
E-commerce Sales Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about SentiOne?

Reach tracking, sentiment tracking, analysis and easy-to-share and visually attractive charts Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

I can’t see any downsides of the tool... Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Competitors benchmarking, campaign performance tracking, social media crisis prevention Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

Intuitive tool

Free training and unlimited support

Lot of information - simply shown

Influencer identfifiation

Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Advance information that I wanted obtain toke me some time, but support helped me fast to add special rules. SentiOne was very focussed and open for my request. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

Ask for demo and you will be thrilled with the solution. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Social media analize

Product comparison

Sentiment

Automatic reporting - fast way to start a day with good knowledge

SentiOne it’s the best on the market in my opinion. Review collected by and hosted on G2.com.

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Verified User in Capital Markets
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

Best thing is support. They can adjust everything without any problems. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

In my opinion sentione has more pros than cons. Unfortunately, the assessment of sentiment is poor. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Im using it only for monitoring the internet Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

Wide range of personlization options - we can change the variety of individual keywords and use the service according to our changing needs and requirements. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

We are unable to integrate Sentione with Slack tool, but it's a minor drawback. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Due to the amount of publications about our brand the service allows us to find posts and address issues (both positive and negative) raised in the publication directly. It allows us to monitor web activity very precisely and closely in real time, what is essential when communicating and publicizing events in real time. During our events (Woodstock Festival Poland, Guinees Record Attempt) we can follow online activity in real time and address and reply to publications instantly and check the reactions online. Review collected by and hosted on G2.com.

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Oussama B.
OB
Technical Support Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

The variety of charts and how clear they are Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

when it come to transitionning between projects and dashboards alot of times i face some bugs and i have to re access it again Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

I was doing some market studies Review collected by and hosted on G2.com.

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Verified User in Media Production
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

It is easy to learn how to use the SentiOne app. What's more, even with the huge analysis, I don't have to wait more than 10 minutes, to see the results. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

At this moment I need more options like in SoTrender - to just check out, how the one fanpage or the Twitter account is performing, with more expanded view at how it's functioning. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

If you want to get full look into what is happening in the internet right now - just check them out. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

As an journalist with SentiOne I can get a full look at main topics in the internet - I can see, for example, how bad or how good cases are recieved by net users. Sometimes the data I get from them becomes the base of my articles. Review collected by and hosted on G2.com.

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Paweł R.
PR
Mobile Channel Development & Support Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

Many features related to social listening

Ease of use

Alerting & reports Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

I don't see significant inconveniences, sometimes has a minor problems with crawling. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Monitoring mentions about our brand in different sources: social media, web portals, app stores etc.

Faster customer service in social media.

A deeper understanding of customer sentiment Review collected by and hosted on G2.com.

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