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SentiOne Reviews & Product Details

Verified User in Computer & Network Security
CC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SentiOne?

Auromated Audience insights and communication management Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Customer support isn't responsive enough. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

Good pricing, customized for your needs and easy handling Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Social media monitoring, CRM and expanding sales opportunities Review collected by and hosted on G2.com.

SentiOne Overview

What is SentiOne?

SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.

SentiOne Details
Languages Supported
Bulgarian, Czech, German, English, Finnish, French, Croatian, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Ukrainian
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Product Description

Track buzz surrounding your brand online


Seller Details
Seller
SentiOne
Year Founded
2011
HQ Location
Gdansk, Pomorskie
Twitter
@SentiOne_com
451 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®

AU
Overview Provided by:

Recent SentiOne Reviews

Michael T.
MT
Michael T.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great Endpoint Protection"
It stops malwalre very effectively without using to much of your resources.
Verified User
C
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Personalized social media management with AI automation"
Auromated Audience insights and communication management
Kacper B.
KB
Kacper B.Mid-Market (51-1000 emp.)
5.0 out of 5
"SentiOne in order to help IT market in Poland"
The most I like that Sentione is showing the real quantity of mentions with very short delay.
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0 people requested security information

SentiOne Media

SentiOne Demo - Audience insights
Measure your performance in social media, compare channels, monitor mentions over time, breakdown your data by sentiment or gender.
SentiOne Demo - Mentions view
Monitor all mentions of your brand and easily reply to comments, posts and messages - directly from one tool.
SentiOne Demo - Assign threads
Manage all channels from one tool and assign incoming requests to various teams.
SentiOne Demo - Smart automated routing
Set up the priority and assign customer requests from all channels automatically - save time with automated routing.
SentiOne Demo - Supervisor panel
Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources and workload.
SentiOne Demo - Chatbot builder
SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.
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35 out of 36 Total Reviews for SentiOne

4.7 out of 5
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35 out of 36 Total Reviews for SentiOne
4.7 out of 5
35 out of 36 Total Reviews for SentiOne
4.7 out of 5

SentiOne Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons

Overall Review Sentiment for SentiOneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Michael T.
MT
IT Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

It stops malwalre very effectively without using to much of your resources. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Managing Sentinal One can be an issue if your permissions are insufficient. Removing it can be a real problem if you discontinue service and don't have admin privileges anymore. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Malware detection Review collected by and hosted on G2.com.

Kacper B.
KB
Online Community Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

The most I like that Sentione is showing the real quantity of mentions with very short delay. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Nothing special caught my attention about what I most dislike. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Finding mentions without tagging about my company and keywords connected with IT and recruiting. Review collected by and hosted on G2.com.

AS
CEO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

I really like the numerous features on the dashboard. I click on my project in the analytical section and I get a lot of audience insights like gender, geolocation, days and hours when most mentions are published. There are also a lot of very useful charts that other tools unfortunately did not have. The dashboard sharing feature is also of great help to us, due to involvement and interest of cross functional teams. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Some of the charts take a long time to load. That could be faster. The default dashboard was also very overcrowded with numerous features. But after making some custom adjustments, I got it to a level where it’s quite useful. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Running a service based startup, with numerous contact points with users, we get a lot of reviews and mentions online, which had been difficult to track with other tools. Sentione turned out to be a great time saver. I take the statistical data from my projects and use it when planning our business communication strategies. More or less it’s like a startup-budget-friendly focus group, but more vast and instantly available. Review collected by and hosted on G2.com.

Marta S.
MS
Founder
Internet
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

I like that there are no limitations with keywords. Thanks to this I can search multiple phrases connected with the marketing industry - not only my brand mentions, sales opportunities, but also the most recent trends Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Nothing so far, the app is really great. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

I highly recommend this product, it's great for my work, easy to use and works perfectly. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

At my company we mainly track purchase intents on forums and social media related to our services and follow up on them on different channels. We also track trends and our brand mentions. Review collected by and hosted on G2.com.

Mateusz P.
MP
Head of Marketing & Sales // Partner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

The best part is that I have all the information visible in easy, user friendly UX dashboards. It's just one glance to check all mentions and information about monitored brand (my company).

Second thing are daily reports. I like the fact I have all the information about new mentions to my inbox everyday. There's no need to open the tool to get most useful information during my inbox review.

And the last part as I mentioned is user friendly UX that is very light and easy to use. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Sometimes I don't see some mentions, but in most cases, it was due to my wrong configuration, that needed to be improved, but that's normal I think. Besides that, I think everything works fine.

I must mention that they have great customer support, ready to help at any time, so even if I had any problems, they were always helpful. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

Try it first (there's free trail I think) and ask their support (or anyone experienced in SentiOne tool) to help you with first configuration & use-cases. It can be tricky at the beginning and with additional help, you're also getting broader perspective. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

- Engage in conversation about specific topics (building an expert position in area through social listening / social selling)

- Getting to know all that conversation about my brand or specific topics that I am interested in

- Monitoring competition in social media Review collected by and hosted on G2.com.

BG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

Tool itself is very easy to use, so I would mention UX as a first "best thing", but of course clue of whole tool is internet and media monitoring - I have no doubt that SentiOne covers and gathers every information that was important to us. Last thing that I would like to complement is customer service - great team of very helpful and patient people. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

To be honest, I have not found any significant issues yet. But I will keep digging :) Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Getting information about brand and products. Main benefit is comprehensive reports that are very useful for people working everyday in PR/marketing departments, but also insights that can be implemented in yearly strategy. Review collected by and hosted on G2.com.

Grzegorz B.
GB
Menedżer ds. marketingu
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

- Unlimited keywords allows us to use a lot of exclusions to narrow down results

- Interface is very user friendly and its easy to find single mention as well as get more complex analysis.

- For most crucial keywords we get notifications straight to our inbox, which makes our work much easier

- Analysis for our campaigns is exactly what we need. We track reach, sentiment and look for keywords cloud to be always up to date and measure effectiveness.

- Customer support is always helpful, quick to response and support us on most optimised monitoring set up for different needs Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

We would like to have more sources, however as we have asked for it, new specific sources should be added. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

We use SentiOne for measuring campaigns effectiveness, keep up with our customers and potential clients, response to our customers on social media quickly. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

The interface is quite flexible and setting up monitoring is fairly easy.

Advanced features look promising, you get the data you need.

Datya visualisations are particularly fresh and deeper analysis of intreresting instances is possible without much hassle. All in all very fresh & welcome new addition to my toolkit.Expecting them to put a great challenge on to some of the bigger names.

The co also offers deepdive analytics via their inhouse team of data scientists, and I think thats a great way to compliment, to provide real value. Often I feel engagements with custoemrs revolve a bit too much on nice graphs and quasi useful insights, deep dives are a way to generate real insights, very welcomed feature/capability in my opinion. I am careful to recommed as really all depends on what your needs are & more importantly the people who are goibng to use it. Social data beyond simple numbers of shares or likes is complex to analyze, if you are looking to get a quick answer to everything then be prepared to do some analysis. Its that simple. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

I'd like more reporting templates, more structured training.

Personally not maximizing the potential so far but thats more an oissue related to time I have at hand. Getting great support from the provider and clearly getting there Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

They are maturing clearly, and have the attitude that the core engine is ready and they are now going to "take on the world" , I like the attitude and while there are sometimes growing pains when you are a challenger I gfelt there was something new & worth my attention in this particular offering Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Currently not fully using SentiOne to full potential, as a service provider its often a chiken and egg challenge, you must succesfully sell approach (to end client) before you can really Review collected by and hosted on G2.com.

Zois G.
ZG
Head of Content
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SentiOne?

From the moment everything is ready I can monitor all the mentions without any effort. My work is focused on finding potential micro influencers as well as making sure that the content we deliver is popular. I have all of that, and more, in one place - SentiOne. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

There were a few minor hiccups however it turned out that it was just a matter of tweaking the queries. Apart from that nothing in particular. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

If you’re focusing on monitoring brand awareness, social activities, where are the discussions happening then this is the tool for you.

Just make sure you schedule a call so that you have a good project running from the get-go Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

I am able to keep track of Opinion Leaders and see which channels are popular. I also keep track of owned media vs earned media. Review collected by and hosted on G2.com.

Ewelina C.
EC
Founder / Mądra Głowa
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SentiOne?

Sentiment analysis is very good, customer insights (like gender, geolocation, hour histogram), PDF reports super easy to generate! Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Nothing. I guess I don’t need more from social media analysis tool. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

My company needs to know for sure what is happening online in our market, we need to keep track of competitors, know the best influencers. That’s why we’ve been looking for a good social media monitoring tool with the real-time analysis. SentiOne is everything we’ve been looking for and more! They have all the social media we needed, real-time results and a lot of different features in the statistics mode. You can add your logo at the reports so I use them for monthly summaries with the superiors. Review collected by and hosted on G2.com.