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Twilio Segment Reviews & Product Details - Page 3

Twilio Segment Overview

What is Twilio Segment?

Twilio Segment is the world’s leading Customer Data Platform (CDP). Our platform provides companies with the data foundation that they need to put their customers at the heart of every decision. Using Segment, companies can collect, unify and route their customer data into any system where it’s needed to better understand their customers and create seamless, compelling experiences in real-time. Thousands of companies, including Intuit, FOX, Instacart, and Levi’s use Segment to make real-time decisions, accelerate growth and deliver world-class customer experiences. For more information, visit https://segment.com.

Twilio Segment Details
Product Website
Languages Supported
English
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Product Description

Segment is a customer data platform that helps every team access clean and reliable customer data to make real-time decisions, accelerate growth, and personalize experiences. Today, over 20,000 companies across 70+ countries use Segment, from fast-growing businesses like Instacart, Peloton, and Bonobos to some of the world’s largest organizations like Levi’s, Intuit, and FOX. With Segment, companies can connect and activate reliable first-party data across 300+ marketing, analytics, and data warehousing tools.

How do you position yourself against your competitors?

Whether you’re updating your product, answering a support ticket, or personalizing an email, bad data leads to bad outcomes. Segment is the easiest way to ensure every team can trust and use your first-party customer data. Our platform collects data through one API where data can be cleaned and standardized. We offer the most complete toolkit to enforce a common data dictionary and standards. And we help you create real-time user profiles to use across 300+ tools to power your decisions, move faster, and personalize user experiences.


Seller Details
Seller
Twilio
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,099 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Total Revenue (USD mm)
$1,761
Description

Twilio is a cloud communications platform that enables developers and businesses to integrate various communication capabilities into their applications. It offers services such as voice, SMS, video, and email, allowing users to connect with customers through multiple channels. Twilio provides APIs and tools that simplify the process of building and scaling communication features, making it easier for companies to enhance customer engagement and streamline communication workflows. For more information, visit their website at https://www.twilio.com.


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Overview Provided by:

Twilio Segment Integrations

(2)
Verified by Twilio Segment

Recent Twilio Segment Reviews

AM
Alejandro M.Mid-Market (51-1000 emp.)
3.5 out of 5
"GREAT IDEA, GREAT EXECUTION, CAN GET PRETTY EXPENSIVE"
Twilio Segment It is a pretty straightforward software, that can help a business avoid complications when dealing with large teams handling custome...
RB
Robert B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Segment Review - Data"
How we can query our data warehouse within segment.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Its fine"
Segment does make integrations pretty quick, and most of it can be done without an engineer. That is pretty incredible.

Twilio Segment Media

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557 Twilio Segment Reviews

4.5 out of 5
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557 Twilio Segment Reviews
4.5 out of 5
557 Twilio Segment Reviews
4.5 out of 5

Twilio Segment Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
JB
SOFTWARE DEVELOPER
Telecommunications
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Twilio Segment?

Unified Customer View. Segment is excellent at offering a cohesive perspective of customer information. It aids in the creation of an extensive consumer profile by combining data from many sources.Segment also boasts extensive integrations which makes it easy to use. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

The only drawback with segement is on cost.The price of Segment may be prohibitive for startups or smaller companies, particularly if they don't need all of its features. Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

Segment has helped with the issue of efficiet data collection for our firm. It simplifies the process and saves time and resources that would otherwise be used to manage several integrations independently by providing a single platform for data collecting. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio Segment?

helping in debugging once event tracking is set up. There are integrations with many external apps for setup. UI is easy to use and understand. Collects and integrates a lot of customer data Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

Even with the walkthroughs on setup, there could be difficulty in connecting your app if it is custom. Paid plans are not cheap Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

tracking customer action events, reverse ETL to send data to another application, schema checking with tracking plans Review collected by and hosted on G2.com.

VH
Co-Founder & CMO
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Twilio Segment?

Segment.com has proven to be an exceptional data collection platform, offering powerful capabilities for gathering data from multiple sources and seamless integration with various destinations. Its strengths lie in its user-friendly setup and efficient debugging process, making it an ideal choice for businesses seeking fast and reliable data transfers between applications like PostHog, Google Analytics, and Power BI.

The experience when I switching data in Customer Success Platform from one to another is absolutely smooth.

Another noteworthy aspect of Segment.com is its efficient debugging tools. Troubleshooting any potential issues during data transfer is quickly, thanks to the platform's comprehensive debugging features. The realtime debug can be seen when done your setup. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

The billing management process could be more user-friendly. Having to handle billing-related matters via emails every time can be somewhat cumbersome. A streamlined and intuitive billing interface would be a welcome enhancement.

Lack in supporting some specific software like Pipedrive CRM. It can be help via functional feature but hope become native in the futher Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

Segment solves the challenging problem of implementing tracking technology across multiple sites and platforms, including web, Android, and iOS. By offering a unified solution, Segment streamlines customer data collection and grouping processes.

This benefit has been highly advantageous for our team, as it simplifies the way we manage and analyze data from various sources, providing us with a comprehensive view of our customers and their interactions Review collected by and hosted on G2.com.

AJ
Business Development Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio Segment?

I think the best part is that it's so easy to use and understand and also easy to integrate and implement! Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

There's nothing to dislike as such but the UI can be more interactive Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

The segment is solving the problem of handling such a vast number of clients data and the segment made it so simple and easy to use that we can directly integtate it with any software! Review collected by and hosted on G2.com.

GK
Email Marketing Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Twilio Segment?

The most important that I like is it's really cost effective comapre to other products in the market. It worth the money and it offers excellent features. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

It is a bit complex to learn for beginners as it has very advanced features. I think it will be easier as they regularly work with it. Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

It really makes the process of "data collection" from multiple sources easier than ever before. Review collected by and hosted on G2.com.

SG
Digital Marketing Strategist & Automation Specialist
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio Segment?

The best thing about segments is it help you prospect your data and personalized as the only customer you have Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

There should be a tutorial to maximize the use of segment and how anyone can get leverage with it Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

It help me know my customers better and let me connect them with a kind of personal level which increases the customers LTV and retention Review collected by and hosted on G2.com.

RP
Data Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio Segment?

very helpfull and easy to analyse data and use also extraordinary tools and api.Most service store data is an aggreegate and schematized format. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

pricing are high . most of peaple may be not affortable. Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

segment solved problem releted to customer data management and utilization. i use also segment for real time data for correct decision make for grow business. Review collected by and hosted on G2.com.

NS
Senior Talent Acquisition Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio Segment?

The Services which you provide is very accurate as well as good customer support as well as it has Easy UI to use smoothly Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

please increase the delievery f your service Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

as i mentioned the UI is very easy to use and that is very important to have easy UI as well as it has good after sales service which is again important. Review collected by and hosted on G2.com.

AS
Senior Graphic Designer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio Segment?

Ease of use and integrations helps business to unify customer data from various sources into a single, coherent database. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

Sometimes poor data quality leads to inaccurate insights and decisions. Also, costs can be modified so that it is easily accessible for small enterprises. Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

Insights generated by Segment supports more decision making marketing strategies, customer experience improvements and product development. Review collected by and hosted on G2.com.

PK
CFO / Finance VP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio Segment?

Easy way of learning and gaining knowledge and upgrade the skills Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

Nothing specific but need some specific description Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

It is benifiting for tracjing the data of a user interaction in way more simpler terms which is useful to categorise the user by the type of activity done by him/her Review collected by and hosted on G2.com.