SALESmanago Pros and Cons

Saving cost. Sales managa by using automations can be setup to save cost on your marketing departmetmens. Very inteligent tool that can save many time by setting up correct rulles and also its relatively efectively helping to increase sales of the company.

implementation took some time but its worth to make it. By seting up all rullez for all your neeeds can be easy integrated to any company. Thanks to automation is not necessary to even check system very frequently Review collected by and hosted on G2.com.

Some features not using very frequent are hidden and not very users friendly to find them. Customer support allways help to remind u where u can fix it easy :) Review collected by and hosted on G2.com.

I love SALESmanago. I work with many clients on it, and the tool fits every industry. It's great that it's not a typical e-commerce tool - we have the ability to add and tag many elements, e.g., on the site, which makes it much easier to achieve both conversions and micro-conversions, depending on the set goals. They can also be changed very easily. I also appreciate the availability of many functionalities and the ability to carry out on-site and off-site campaigns. What is also very important to me is the support available to every client and overall customer care - I have used the technical team's support countless times and always received the support I needed. Highly recommend! Review collected by and hosted on G2.com.

Until recently, I considered the only drawback of SM to be the fact that there was no way to monitor the behavior of anonymous users on the site, but this year this functionality was added - tests are still ahead of me :) Review collected by and hosted on G2.com.

One of its strongest aspects is its customer support system, the technical support team is incredibly persistent when solving cases, ensuring that issues are thoroughly addressed. Whether it's troubleshooting integrations, setting up automation workflows, or refining segmentation, the support team remains proactive and solution-driven.

In terms of functionality, Salesmanago offers a wide range of tools, including AI-driven automation, provides deep analytics, giving businesses valuable insights into user behavior and campaign performance. Review collected by and hosted on G2.com.

User Interface Can Be Improved: The UI, while functional, is not always the most intuitive and can sometimes feel cluttered. Some users may find navigation a bit complex.

Although from some aspects, it's understandable, SM puts a limit on sending newsletters, and they have to be reviewed by someone before being sent out. Review collected by and hosted on G2.com.

SALESmanago is an extensive marketing automation platform packed with numerous features and advanced segmentation options. The tool is consistently evolving and improving to meet user needs. Its detailed reporting capabilities provide comprehensive insights for in-depth analysis. Additionally, the support team is outstanding, always ready to assist and incredibly helpful in any situation. Review collected by and hosted on G2.com.

Sometimes it feels like there is too many options and the ui could be worked on also simpler analitics pages Review collected by and hosted on G2.com.

- The platform is easy and intuitive—I’ve never had trouble navigating it.

- They’re open to creating custom solutions tailored to non-standard e-commerce businesses.

- I feel heard; they’re very receptive to feedback and actively implement suggestions.

- They’re continuously improving, especially when it comes to new features.

- Their customer support is fast. Usually, within minutes, I receive confirmation that my ticket was received, information on who is handling it, and an expected response time. They also understand when an issue is urgent and requires immediate attention. Review collected by and hosted on G2.com.

There are a few areas that could be enhanced, such as more efficient A/B testing for email subjects (currently, multiple emails have to be created for testing) or simpler, faster, mass management of tags and user details.

Also, I wasn’t involved during the initial tool implementation, but there were some gaps in the integration when I started using it.

I’m not sure how this process looks like now, but I believe it would be helpful for the clients if SalesManago conducts a health check at the end of each integration. This could include verifying if purchases are being sent correctly, ensuring dashboards are tracking them properly, etc.

In our case, corrections were needed on our end, but SalesManago didn't inform us that something went wrong during the process. Review collected by and hosted on G2.com.

We have been using Salesmanago since March 2024 and we are very satisfied with the platform. We recommend Salesmanago because it's easuy to use, it's s modular and it provides various feautures at a really affordable price. We really like the possibility of high-personalization, from email marketing to pop ups and banners on our website.

Impeccable customer service: fast and really helpful for us. We are also really pleased with the support of Wioletta, our customer success manager, she is competent and very proactive in suggesting us new activities to implement. Review collected by and hosted on G2.com.

We don't see any big downsides. Sometimes differences between Salesmanago and GA4 are not that clear Review collected by and hosted on G2.com.

The support is very fast and helpful. The tool is constantly being developed and has great functions. Review collected by and hosted on G2.com.

Unfortunately, we can't use all the functions because our systems are very complex and not everything can be mapped via the interface. However, this is not due to salesmanago. Review collected by and hosted on G2.com.

Dużo możliwości zawartych w jednym narzędziu, wysokiej jakości onboarding i profesjonalna opieka CS po okresie wdrożenia. Dużo opcji z zakresu ścieżek automatyzacji. Review collected by and hosted on G2.com.

Niewystarczające dla nas możliwości segmentacji kontaktów, średnio intuicyjny system. Review collected by and hosted on G2.com.

- helpful support

- intuitive to use once you get to know its basic functions

- many features: both automations, omnichannel, and data analytics

- ease of integration - I didn't handle this, so I don't know, but I haven't heard any complaints, so I assume it's without problems. ;) Review collected by and hosted on G2.com.

I am responsible only for a portion of the tasks performed in SalesManago, I use it on average once a week, and it is the first platform of this type that I work on, so I have no comparison. In terms of ease of implementation, it took me some time to learn the basic functions. However, training is available, and support is always helpful, so one can feel taken care of. Review collected by and hosted on G2.com.

We are satisfied with the cooperation with SALESmanago. Every stage of our cooperation is very smooth, we always receive an answer to the question we asked. Both the Project Manager and Customer Service are always available and ready to help. The platform itself does not cause us any problems in use, its UX has been well thought out. Review collected by and hosted on G2.com.

Enlarge the library of ready-made templates for use in the system, cyclically update them. Review collected by and hosted on G2.com.