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Salesforce Review
Are use salesforce email to communicate with my CRM.
1,768 Salesforce Marketing Cloud Engagement Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Engagement
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Lots of training material, easy to set up within our existing infrastructure Review collected by and hosted on G2.com.
Nothing comes to mind, it’s was easy to get the initial group trained Review collected by and hosted on G2.com.
The tool is great for segmentation and automating the full process from idea to email execution. Updating the email list can easily be done through the tool to have the latest file on record. Review collected by and hosted on G2.com.
The tool can definitely be more integrated with other internal tools. For example sharing updates, uploads, comments etc among the team would usually require the use of another tool. Review collected by and hosted on G2.com.
System is very easy to use and compatible for our needs Review collected by and hosted on G2.com.
I do not the lag time that sometimes occurs Review collected by and hosted on G2.com.
For companies with large databases that need to be mined, Salesforce could be a good solution for you. That is, if you have the developer resources available to assist your marketing team. Other pros include a very integrated ecosystem in which you can link customer data to your email campaigns, with the ability to send text messages, in app messages, link to Facebook lead gen ads, and more. Review collected by and hosted on G2.com.
While SQL queries can be powerful, and Salesforce provides the ability to host and maintain large databases, it’s not very marketer friendly. The ability to pull basic segment should of subscribers open and click engagement is way more complicated compared to other email platforms. A few other negatives are that Salesforce is session based, so you can’t have more than one tab open at a time. It often loads very slow. The out of the box reports are clunky and not always helpful, and they take a long time to pull. There are very limited data visualizations within the platform for campaign performance as well. Review collected by and hosted on G2.com.
It's so easy for a team who doesn't sit in one office to be on the same page thanks to sales force. Review collected by and hosted on G2.com.
It's a little difficult to learn your way around. Review collected by and hosted on G2.com.
Simple design, effective for organizing and tracking leads, contacts, etc Review collected by and hosted on G2.com.
Difficult to use, even for intermediate/daily users of the program. Can be confusing, mistakes are hard to undo Review collected by and hosted on G2.com.
Ease of reporting and data collection for email sends. Review collected by and hosted on G2.com.
We don’t have all of the capabilities currently so that is frustrating. Review collected by and hosted on G2.com.
I like the interface. Everything is laid out in an easy to navigate manner. Review collected by and hosted on G2.com.
Our company is still working on implementing it fully, so it doesn't quite respond well with other ordering systems we use. Review collected by and hosted on G2.com.
It is easy to use and fairly self-explanatory Review collected by and hosted on G2.com.
There are sometimes issues I’m porting email addresses Review collected by and hosted on G2.com.
Easy to learn, easy to teach and easy to see effectiveness Review collected by and hosted on G2.com.
Sales force email does not always provide solutions to errors Review collected by and hosted on G2.com.
