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Salesforce Review
Are use salesforce email to communicate with my CRM.
1,768 Salesforce Marketing Cloud Engagement Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Engagement
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I like how you can add different members in the office on the platform so everyone can see the progress of a project. It also saves business contacts and allows you to send ready made emails easily. Review collected by and hosted on G2.com.
I dislike some glitches when many people are on the platform. Sometimes certain contact info doesn't save due to errors but looking forward to fixes on these glitches. Review collected by and hosted on G2.com.
It can send emails to a lot of people at once, you can manage contacts/subscribers, it's easy to unsubscribe people. Review collected by and hosted on G2.com.
Not user friendly - I had to call our corporate help line to figure out how to send a basic email more than once. Clunky, slow, limited functionality. Review collected by and hosted on G2.com.
In general, I found salesforce easy to learn when I was introduced to it a few months ago. I was taught to use salesforce classic rather than the lightening view, but I think I could figure lightening view out very easily as well. Review collected by and hosted on G2.com.
The email editor can be clunky at times. Sometimes the software crashes, and I dislike that if I finish the email and then realize I need to make a small edit, it’s very inconvenient to go back in and do so. Review collected by and hosted on G2.com.
I love that Salesforce stops you if a particular client (in my case member or publication) is already in the system. I like to put information of people’s emails I didn’t have before, but tend to delete a lot of emails too, resulting in the possibility of me putting a contact in twice. It saves duplicates from happening. Review collected by and hosted on G2.com.
I’m not fond of the occasional crashes, but they are very rare. Review collected by and hosted on G2.com.
I like how simple is it to learn and start operating this tool. With my new job at HPE I have to utilize this tool at a daily basis, after using sandbox training tool for salesforce only once, I got ahold of it and was able to use it proficiently Review collected by and hosted on G2.com.
I haven’t identified any issues yet that’s causing any discomfort in using salesforce. Review collected by and hosted on G2.com.
Salesforce can report different reports and they can filter any columns. Review collected by and hosted on G2.com.
Too much options for user to use and too much choice. Sometimes different choices but they are the same Review collected by and hosted on G2.com.
If you need to do relatively simple ad-hoc campaigns or quick a/b testing, then Salesforce Email Studio will work. Review collected by and hosted on G2.com.
The overall platform is very buggy and slow. It is extremely time-consuming to build out lifecycle campaigns due to several glaring missteps that were taken when the journey builder functionality was released. In order to use dynamic content, you also needed to know ampscript. Ampscript is a type of code that is native to email studio, so nobody knows it. Review collected by and hosted on G2.com.
I like that there are sooooo many options with salesforce. You entire business can be run off of the software. Review collected by and hosted on G2.com.
I had a really hard time using it, and felt is was a little overwhelming. It provided way more features than I needed, and it was hard to get ahold of customer service. Review collected by and hosted on G2.com.
Best, its all on the internet. Easy to use, multiple users can view what everyone is doing. You can schedule, upload documents, and create emails EASILY (point and click) in seconds. When they announced our company would be using a new program for email marketing i was hesitate cause of the negative experiences we had in the past, however, this was a GREAT improvement Review collected by and hosted on G2.com.
we send a lot of emails to our members. As a result our content builder does fill up rather quickly. I noticed from various times of use, that the more in our content builder, the SLOWER the website acts. Example, i started using it one of the first few weeks, the website worked extremely fast. about 1 month later, i have google loading faster than the website. Review collected by and hosted on G2.com.
It is a great tool to reach out to our specific contacts Review collected by and hosted on G2.com.
It can be more practical, it took me a little more time to get a hold of it than usual. Simplified implications would be better Review collected by and hosted on G2.com.
