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Are use salesforce email to communicate with my CRM.
1,768 Salesforce Marketing Cloud Engagement Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Engagement
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The overall product quality is outstanding. We can track all the activities/ tasks related to customers under the same roof. The user interface is also so self-explanatory, Simple drag and drop do wonders in reporting and dashboard creations so can be used by anyone irrespective of his/her professional/educational background. Keeping track of all the campaigns and testing live email has never been this easy before. Review collected by and hosted on G2.com.
I am a bit disappointed with the report and dashboard creation part. It does not allow to add multiple row level formulas in report creation, and the chart/graphs provided are not as fancy as any marketing & reporting tool should have. Review collected by and hosted on G2.com.
The combination power of journey builder and automation studio makes it a very promising tool in marketing. With the data that you can get in order to fuel your data analytics is impresive. Review collected by and hosted on G2.com.
When you build complex journeys, marketing cloud tends to load the journey canvas very slowly. Also, there will be times that the server times out when you are working on a very long jounrey. Also, when it takes an expert to identify issues and rectify them. Review collected by and hosted on G2.com.
From Small Business to Enterprise, Companies Trust the number 1 Business App. Build Your Business On a Platform That’s Easy To Customise and Upgrade. Easy To Use. Close More Deals. Increase Revenue by 25% Accelerates productivity. Review collected by and hosted on G2.com.
Products within the marketing cloud feel disjointed, probably stemming from all of Salesforce's acquisitions. This is not as unified of a suite of products as Salesforce would like you to think. We came across too many error messages and had to submit a number of help desk tickets with the advertising studio. Review collected by and hosted on G2.com.
Sales force, as the name suggests, is based on the workforce, the best part has been the interface. Since it makes the work of identifying the sale with its ID number more efficient. Review collected by and hosted on G2.com.
In particular, it seems to me a very efficient tool, the only detail is that it is very heavy since it contains a lot of information. It takes 1-2 minutes to see the main screen, but after that, nothing else is delayed. Review collected by and hosted on G2.com.
Our organization selected Email Studio primarily for its Journey Builder app which allows for complex and integrated marketing campaigns to run data in between Email Studio and Sales Cloud. Another feature that we heavily rely on is Content Builder which allows us to share emails/documents/etc. in between our regions and offices so that we can collaborate across teams. It's truly an all-in-one tool that has nearly everything you need to automate campaigns, create great emails and monitor data. Review collected by and hosted on G2.com.
The formatting of the emails does not always play well with Outlook and we are primarily a B2B organization with most clients in that space. Some of the out-of-the-box features like default font color are not able to be changed which presents some challenges when using the out-of-the-box templates.
Cloud forms is another part of the tool that is less user-friendly than we had originally hoped since it does require coding knowledge. Review collected by and hosted on G2.com.
Newsletters, flash sales, and loyalty programs allowing coupons is the best feature of this platform. As a email marketer this tool has come real handy for all our campaigns. Review collected by and hosted on G2.com.
It is an extremely complex platform and first time users might find it difficult to adjust with it. For this exact same reason you will need a couple of resources to manage the platform. Review collected by and hosted on G2.com.
Email studio has significantly improved our ability to send emails to our customers by bringing it in house. We are now able to get to market much quicker than previous times working with a 3rd party vendor. Review collected by and hosted on G2.com.
Steep learning curve to understand the ins and outs of email studio if no one on the team has prior experience. Review collected by and hosted on G2.com.
The availability and capabilities to personalize our emails to make our customers feel we known their needs even if we are sending a big campaign, especially by the automation part of email studio. Review collected by and hosted on G2.com.
that it is a bit hard to get started with if you are a first-timer. Review collected by and hosted on G2.com.
The features it offers, as well the feasibility to create emails and journey is best. The data management through data extensions. Features like publication lists, suppression lists help alot. Review collected by and hosted on G2.com.
Lack of regular updates and it takes sometime to lag. Mostly the way to learn, one cannot have it's playground until he/she holds a MC instance. Need more inbuilt templates as well for emails. Review collected by and hosted on G2.com.
