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Salesforce Review
Are use salesforce email to communicate with my CRM.
1,768 Salesforce Marketing Cloud Engagement Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Engagement
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It is one of the best CRM tools that I have used so far.
Here we can use it for managing subscriber portfolios and all the past data of subscribers of 100k-1000k subscribers can be traced from a scripting language.
There are different segments for reports to see the performance of the campaign.
Automation and Journey builder a life saver Review collected by and hosted on G2.com.
So much to learn but it becomes sometimes overwhelming to learn so much. Not an easy platform to use. As a fresher, the process is enjoyable but sometimes a bit tiring as AMPscript is there to learn. HTML you have to learn.
Its a hard knee for a person with non- technical background to learn everything Review collected by and hosted on G2.com.
We've been able to customize more of our emails based on audience segments because of Marketing Cloud. I also really like the data we receive after an email send. Review collected by and hosted on G2.com.
I wish we could get more specific data based on personalized emails. Review collected by and hosted on G2.com.
This has streamlined the process to send channels communications to our partners. Easy enough for multiple associates to use, create templates, and quickly send information. Review collected by and hosted on G2.com.
Still learning the full capability of the tool. No dislikes yet. Review collected by and hosted on G2.com.
Best in the industry for multichannel campaign execution. Review collected by and hosted on G2.com.
Slowness of the instance on some occasions. Review collected by and hosted on G2.com.
Lots of training available for the tool and the integration between Pardot and Salesforce is great. Review collected by and hosted on G2.com.
It's not very user friendly. But, there is a lot of training available. Review collected by and hosted on G2.com.
It's very good service from salesforce gives exciting features to communicate with end users via email mobile etc Review collected by and hosted on G2.com.
Not much about to dislike except license cost Review collected by and hosted on G2.com.
CRM data (Sales & Service) can be effectively used to build e-mail marketing campaign promotions.
Drag/Drop feature, Displays past & recently sent items
Content builder e-mail templates
Tools & extensions
Pre-defined event triggers or scheduled triggers
Real-time tracking & reporting
Auto-Scaling for optimized performance & delivery
Build 360 degree single view of customer Review collected by and hosted on G2.com.
Pricing is a little more expensive
Some pre-built industry-specific e-mail templates are not available, the list can be expanded on multiple business domains
Need experience & some Web HTML script knowledge to build customized templates. Review collected by and hosted on G2.com.
Ability to personalize user experiences. Review collected by and hosted on G2.com.
Requires a lot of technical expertise for configuration and upkeep. Review collected by and hosted on G2.com.
The UI was easy to use and understand as well as the ease of customer engagement. Review collected by and hosted on G2.com.
Customer support was lacking every time we reached out for help. We had a dedicated team but found better luck using the general 1-800 support line instead. Review collected by and hosted on G2.com.
Salesforce tools are straightforward to use and cover a wide variety of marketing needs. The employees at Salesforce provide hands-on support and reliable service that you can use to improve your ability with the platform. Review collected by and hosted on G2.com.
Some of the cloud capabilities can offer roadblocks when they take a bit longer to load and download, there is a bit of downtime to complete the tasks you need to use. Review collected by and hosted on G2.com.
