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Are use salesforce email to communicate with my CRM.
1,767 Salesforce Marketing Cloud Engagement Reviews
Overall Review Sentiment for Salesforce Marketing Cloud Engagement
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It's the ability to deliver highly personalized and timely communication at scale. The platform enables us to create targeted customer journeys that enhance the overall experience, whether it’s through email, SMS, or social media. Its robust automation tools allow for seamless engagement, ensuring that customers receive relevant offers or updates based on their preferences and behaviors. Additionally, the data-driven insights help us optimize our campaigns, increasing engagement and driving customer loyalty. Review collected by and hosted on G2.com.
One thing that can be challenging about Salesforce Marketing Cloud Engagement is the complexity of its setup and navigation. While it’s powerful, it often requires advanced knowledge to fully leverage its capabilities, and some tasks can feel more complicated than they need to be. Additionally, integrating it smoothly with other systems or data sources can sometimes be difficult, leading to delays or needing additional technical resources. The learning curve for new users is also quite steep, which can slow down the time to get campaigns up and running effectively. Review collected by and hosted on G2.com.
Salesforce Marketing Cloud Engagement is a powerful and feature-rich platform designed to help businesses streamline and optimize their marketing strategies. While it may be complex to implement in larger organizations and has a learning curve, its robust capabilities, flexible integrations, and strong support make it a valuable asset for marketers. The platform offers a user-friendly interface, but beginners may find it overwhelming due to the multitude of features and capabilities. Review collected by and hosted on G2.com.
At the moment, there is nothing to report but I'll share if experience any issues or have anything else to discuss. Review collected by and hosted on G2.com.
It’s the flexibility and power. The way you can create highly personalized, multi-channel marketing campaigns at scale is awesome. The automation capabilities, from journeys to triggered sends, make it easy to stay in touch with customers without manually doing everything. Plus, the integration with data sources and how you can dig into customer data for targeting is next-level. Review collected by and hosted on G2.com.
It can get overwhelming, especially for new users. There’s a bit of a learning curve, and sometimes it feels like you need to write a bunch of SQL queries just to do basic segmentation or data processing. Also, the UI isn’t always as intuitive as it could be, and some things feel clunky—like navigating through Email Studio and Journey Builder. Debugging errors can be a pain too. Review collected by and hosted on G2.com.
It's easy to use and offers you the ability to create a unified brand. Review collected by and hosted on G2.com.
It can be quite expensive to get started and takes some time to get implemented with. Review collected by and hosted on G2.com.
It gives you an ease to operates the marketing skills using the marketing cloud platform and helps the organisation to segrigate the data. Review collected by and hosted on G2.com.
It is difficult to see the flow of data sometimes within the CRM. Review collected by and hosted on G2.com.
1. One-stop marketing solution.
2. Easy to handle and implement
3. As there is an integration process available other software can also be connected to it. Review collected by and hosted on G2.com.
I have been using salesforce for the last 3 years and there is nothing to dislike about it. Review collected by and hosted on G2.com.
Engaging with Target Audience with Tailor Made Message's to them. Review collected by and hosted on G2.com.
I have not find anything like to dislike. Review collected by and hosted on G2.com.
Salesforce provides clear vsibility regarding the pendency and its very effective calling tool. Review collected by and hosted on G2.com.
It should be integrated with the direct calling tools tp reduce the wait time, reduced time will help to increase customer support and satisfaction. Review collected by and hosted on G2.com.
The way it makes the whole work accessible on online platform Review collected by and hosted on G2.com.
As such AI can be integrated to make it more effective Review collected by and hosted on G2.com.
the journey builder tool is great, we can design and automate personalized customer journeys across various touchpoints such as email, social media, mobile, and advertising. the analytics provided our good for measuring the effectiveness of our campaign and any identify improvement areas Review collected by and hosted on G2.com.
so the journey builder tool is very challenging due to its complex user interface. designing the whole customer journey and coordinating all the touchpoints gets cumbersome, specifically when setting up logic and intricate decision paths for personalized customer journeys. some customizations even require ecternal development which other technologies have inbuilt Review collected by and hosted on G2.com.
