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Salesforce Energy and Utilities Cloud Reviews & Product Details

Jorge V.
JV
A
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Energy and Utilities Cloud?

Basically the opportunities it opens for al kinds of digital marketing Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy and Utilities Cloud?

I haven't run into any situation that I would say I dislike. Review collected by and hosted on G2.com.

What problems is Salesforce Energy and Utilities Cloud solving and how is that benefiting you?

It's what I would call a "one-stop shop all" . It's all centralized in one place. A great way to provide support and also for analytics. Dashboards are easy to follow. Review collected by and hosted on G2.com.

Salesforce Energy and Utilities Cloud Overview

What is Salesforce Energy and Utilities Cloud?

Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

Salesforce Energy and Utilities Cloud Details
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Product Description

Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.


Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,018 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Recent Salesforce Energy and Utilities Cloud Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Sales is and will be the best option in data management and customizable solutions."
It helps increase customer engagement with omnichannel support and digital self-service
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Very reasonable and efficient software"
Very seamless transition from other similar softwares which made it easy for everyone to wrap their heads around, with a few added features that sw...
Jorge V.
JV
Jorge V.Enterprise (> 1000 emp.)
5.0 out of 5
"Great tools for self service but also great customer service support!"
Basically the opportunities it opens for al kinds of digital marketing
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Salesforce Energy and Utilities Cloud Media

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3 out of 4 Total Reviews for Salesforce Energy and Utilities Cloud

4.8 out of 5
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G2 reviews are authentic and verified.
Gaurav B.
GB
Solution architect
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Energy and Utilities Cloud?

- Out-of-the-box Salesforce Energy and Utilities Cloud(Vlocity) components solve many business scenarios without the need to code

- Omni channel by design

- Vlocity integration capabilities with apps and API

- Omni Script, Data raptor, Integration procedures, Calculation matrices, etc.

- You can build a Customer 360 view within the console with all features to make the Sales process easier

- Process engine Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy and Utilities Cloud?

- Pricing can be a bit more competitive. Review collected by and hosted on G2.com.

What problems is Salesforce Energy and Utilities Cloud solving and how is that benefiting you?

- It is one of the best decisions we made to implement Salesforce Energy and Utilities Cloud(Vlocity) for our CPQ and Sales process

- We integrated our Quote/Order flow with Docusign to make the contract process seamless

- We implemented dynamic contract templates using Vlocity document templates

- We were able to able to integrate our internal applications using APIs using integration procedures

- Our flow had multiple steps which were orchestrated using Omni scripts with validation rules built into it.

It has been a great experience so far using Salesforce Energy and Utilities Cloud for our implementation. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Energy and Utilities Cloud?

Very seamless transition from other similar softwares which made it easy for everyone to wrap their heads around, with a few added features that sweetened the deal. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy and Utilities Cloud?

There are a few features other softwares have that this one would benefit from but overall I don't have any real complaints. The price could always be better, but I feel there's sufficient value. Review collected by and hosted on G2.com.

What problems is Salesforce Energy and Utilities Cloud solving and how is that benefiting you?

The customer management is pretty flawless and the overall navigation is incredibly helpful. It made our jobs a lot more efficient which is great for profits and great news for everyone involved Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Energy and Utilities Cloud?

It helps increase customer engagement with omnichannel support and digital self-service Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy and Utilities Cloud?

It might be a little bit expensive for a startup business. Review collected by and hosted on G2.com.

What problems is Salesforce Energy and Utilities Cloud solving and how is that benefiting you?

It envolves CCaaS and UCaaS at the same time. Review collected by and hosted on G2.com.

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