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Incapsulate Reviews & Provider Details

Incapsulate Overview

What is Incapsulate?

Incapsulate, now a part of Accenture is a leading management and technology consulting firm. We help organizations realize true digital transformation and achieve lasting results. With expertise including cloud-based technologies, agile methodologies, digital analytics, and mobile solutions, we serve clients ranging from the Fortune 500 to state & local governments across the United States. Headquartered in Washington DC, Incapsulate has additional offices in Boston, Toronto, Ahmedabad, and Hyderabad. We blend management consulting with technical acumen across a variety of platforms and technologies – ranging from mobile and cloud computing to dashboards and data visualization using cutting-edge tools. We also have deep roots in transformational initiatives and specialize in Salesforce-based solutions to improve service delivery and streamline operations. Our Principles: 1. Curiosity – We make it a priority to keep learning about our clients, about our industry, and about ourselves. 2. Simplicity – While we are technologists at our core, we put people first. 3. Results Focus – We think in terms of outcomes and results. 4. Data Driven – We take an evidence-based approach to everything. 5. Passion – Quite simply, we love what we do, and we do what we love!

Incapsulate Details
Provider Website
Languages Supported
English
Services Offered
Financial Services Cloud, 311 Solutions, Customer 360, Omni Channel Call Center, Integrations Cloud
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How do you position yourself against your competitors?

As a forward-thinking company, we prioritize investing in our people by cultivating subject matter expertise, recognizing that the development and mastery of specialized knowledge not only enhance individual capabilities but also contribute significantly to our collective success.


Seller Details
Company Website
Year Founded
2008
HQ Location
Washington, District of Columbia
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
Description

Incapsulate is a technology vendor specializing in providing innovative software solutions and services aimed at enhancing business efficiency and digital transformation. With a focus on data integration, analytics, and cloud-based applications, Incapsulate helps organizations optimize their operations and make data-driven decisions. For more information, visit their website at http://www.incapsulate.com.


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Recent Incapsulate Reviews

SR
Scott R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to work with. Implementation went smooth."
Incapsulate was easy to reach and quick to respond. They were flexible with the timeline we had set when we needed to make changes. The goals we se...

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1 Incapsulate Reviews

5.0 out of 5
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1 Incapsulate Reviews
5.0 out of 5
1 Incapsulate Reviews
5.0 out of 5

Incapsulate Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
This product has not yet received any negative sentiments.
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SR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Incapsulate?

Incapsulate was easy to reach and quick to respond. They were flexible with the timeline we had set when we needed to make changes. The goals we set were met within a timely matter. The Salesforce experts from the team were knowledgeable and had solutions throughout the build-out. Review collected by and hosted on G2.com.

What do you dislike about Incapsulate?

Initially, there was a disconnect on what we were trying accomplish, but it was corrected quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Incapsulate:

If you are looking to have some work done and are looking for a company that is enagaged, quick to respond and timely, then Incapsulate may be the right company for you. Review collected by and hosted on G2.com.

What problems is Incapsulate solving and how is that benefiting you?

Integrated Zoom Call Center with Salesforce to enable real-time phone support, routing inquiries to Tier 1 and Tier 2 agents. Enabled seamless support for Web, Email, Phone and VoiceMail to case to ensure all channels are supported. Set up support queues to ensure cases are automatically routed to the right team at the right time. Review collected by and hosted on G2.com.

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