--- title: Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) Reviews meta_title: 'Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-03-24' parent_category: name: Utilities url: https://www.g2.com/categories/utilities --- # Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) Reviews **Vendor:** Salesforce **Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences. ## Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) Reviews ### 1. Geeat for complex CPQ and overall Sales/Contract process **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav B. | Solution architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** - Out-of-the-box Salesforce Energy and Utilities Cloud(Vlocity) components solve many business scenarios without the need to code - Omni channel by design - Vlocity integration capabilities with apps and API - Omni Script, Data raptor, Integration procedures, Calculation matrices, etc. - You can build a Customer 360 view within the console with all features to make the Sales process easier - Process engine **What do you dislike about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** - Pricing can be a bit more competitive. **What problems is Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) solving and how is that benefiting you?** - It is one of the best decisions we made to implement Salesforce Energy and Utilities Cloud(Vlocity) for our CPQ and Sales process - We integrated our Quote/Order flow with Docusign to make the contract process seamless - We implemented dynamic contract templates using Vlocity document templates - We were able to able to integrate our internal applications using APIs using integration procedures - Our flow had multiple steps which were orchestrated using Omni scripts with validation rules built into it. It has been a great experience so far using Salesforce Energy and Utilities Cloud for our implementation. ### 2. Very reasonable and efficient software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** Very seamless transition from other similar softwares which made it easy for everyone to wrap their heads around, with a few added features that sweetened the deal. **What do you dislike about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** There are a few features other softwares have that this one would benefit from but overall I don't have any real complaints. The price could always be better, but I feel there's sufficient value. **What problems is Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) solving and how is that benefiting you?** The customer management is pretty flawless and the overall navigation is incredibly helpful. It made our jobs a lot more efficient which is great for profits and great news for everyone involved ### 3. Great tools for self service but also great customer service support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge V. | A, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** Basically the opportunities it opens for al kinds of digital marketing **What do you dislike about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** I haven't run into any situation that I would say I dislike. **What problems is Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) solving and how is that benefiting you?** It's what I would call a "one-stop shop all" . It's all centralized in one place. A great way to provide support and also for analytics. Dashboards are easy to follow. ### 4. Sales is and will be the best option in data management and customizable solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** It helps increase customer engagement with omnichannel support and digital self-service **What do you dislike about Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)?** It might be a little bit expensive for a startup business. **What problems is Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) solving and how is that benefiting you?** It envolves CCaaS and UCaaS at the same time. - [View Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+13%3A03%3A17+-0500&secure%5Bsession_id%5D=8a9cf70d-82cf-4e21-871d-cbaf238e6fb3&secure%5Btoken%5D=8f487907c05c8ba116869ab00d12c35f611c4d424e3739c5cbeef50d103e3547&format=llm_user) ## Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) Features **Operations** - ERP Functionality - Utilities' CIS - Customer Information Tracking - Utilities' CIS - Payment Customization - Utilities' CIS - Industry Adaptation - Utilities' CIS - Employee Training - Utilities' CIS **Customer Management** - Customer Service - Utilities' CIS - Social Media Integration - Utilities' CIS - CRM Functionality - Utilities' CIS ## Top Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) Alternatives - [Oracle Utilities Customer Care and Billing Solutions](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) - 4.6/5.0 (15 reviews) - [SAP Utilities Customer Engagement](https://www.g2.com/products/sap-utilities-customer-engagement/reviews) - 5.0/5.0 (2 reviews) - [Smartflex](https://www.g2.com/products/smartflex/reviews) - 4.8/5.0 (15 reviews)