Smartflex Reviews & Product Details

What I like best about Smartflex is its strong integration of billing, customer management, and field operations into a single platform. It enables utilities to streamline processes, reduce operational complexity, and accelerate time-to-value while maintaining a great customer experience. Review collected by and hosted on G2.com.

What I dislike about Smartflex is that, due to its broad set of capabilities, the initial learning curve requires time, help from OPEN and proper onboarding to fully leverage its potential across all functional areas Review collected by and hosted on G2.com.

I really appreciate how Smartflex empowers utilities to deliver a more personalized and proactive service. Advanced analytics, flexible product management, and real-time customer insights help companies enhance engagement and respond quickly to market changes and customer needs. Review collected by and hosted on G2.com.

Smartflex delivers strong results, but depending on the client’s existing ecosystem, integration and data migration can become complex. Clear planning and coordination are essential to ensure smooth implementation and change management. Review collected by and hosted on G2.com.

The best aspect of Smartflex is its modular and highly configurable architecture. It provides extensive automation, low-code tools, and smooth interoperability through modern APIs, which makes it efficient to deploy, scale, and adapt to evolving business and regulatory requirements. Review collected by and hosted on G2.com.

From a technical standpoint, one challenge is that certain advanced configurations may still require specialized support. While the platform is flexible, deep customization sometimes depends on vendor expertise, which can affect agility. Review collected by and hosted on G2.com.

Open SmartFlex is a comprehensive tool that allows us to efficiently manage both commercial and operational processes, which translates into faster execution. Thanks to this system, we can quickly access all of our clients' information (invoicing, contracts, supplies, equipment, among others), it provides us with a broader vision of our clients and allows us to advise them in a timely manner and resolve any doubts they may have in a short time so they can make decisions more quickly. I love how we coordinate all customer processes, which allows us to create seamless, pleasant and smooth experiences. This system also gives us all the tools to develop strategies that exceed user expectations and facilitate better business relationships so they can be happy and satisfied. Open SmartFlex is an essential tool for us. Review collected by and hosted on G2.com.

In our support department, we use four fundamental tools to carry out many of the processes related to our customers: Interaction Client, SIGT, SMQR and Open smartFlex However, we have noticed on several occasions that when using Open SmartFlex, the performance of these tools is significantly reduced. Open SmartFlex seems to consume most of the computer's resources, making it almost impossible to perform any processing. This forces us to restart the computer and restart all the tools, slows down the execution of operations and increases the online waiting time for our customers. All this can be annoying and inconvenient for both us and them, who want to clear a doubt or resolve a fault in their service. Review collected by and hosted on G2.com.

Open SmartFlex allows us to provide better support to telecommunications and utility services; it already includes an excellent customer information system (CIS); Open SmartFlex is based on rules; it is a very flexible and robust solution at the same time and has a high capacity to configure new processes through intelligent workflows, I like their query methods such as fsus for contract queries and foec for statements because they are accurate. Open SmartFlex also includes in a single platform all the tools and processes needed to create unique experiences for our customers; all of them are at our disposal, allowing us to optimize business processes. Review collected by and hosted on G2.com.

I find it annoying to identify a customer's service by address, as special characters must be used to separate the information. The process is often cumbersome and slow. Even so, we have had a great experience with Open SmartFlex. Review collected by and hosted on G2.com.

Open SmartFlex allowed us to improve all our omnichannel customer service operations, increase the efficiency of our work team (effective and agile management) and make it easier for us to create intelligent work processes. I like how innovative its functions are; Open Smartflex modernized all our systems, and the truth is that using this excellent tool, it is easy for us to offer a better service to our customers; its flexibility and perfect integration with CIS and CRM tools seems incredible to me, plus the fact that everything runs in the same database is fantastic because everything is updated in every commercial and operational interaction; which allows us to keep our processes aligned in the same direction. Review collected by and hosted on G2.com.

There is nothing I don't like about Open SmartFlex and the specialized support service it offers, really the few problems that have arisen have been solved in a short time with Open's technical staff, who are the ones who have access to the source code of the tool; the truth is that they have been very timely and agile to solve them, so we feel very comfortable and grateful. Review collected by and hosted on G2.com.

I like the idea of having everything under one software platform. I like the homogeneity of its architecture. Open smartFlex integrates all of our client's information, which allows us to carry out commercial and operational management promptly and in real-time, including sales processes, management of requests, complaints and claims, consumption measurement management, billing, collection, geographic inventory, supplies and field operations in the different networks. Open Smartflex has various modules that allow us to manage all the database processes executed in the server, allowing us to keep the information updated. Review collected by and hosted on G2.com.

So far, our experience with Open SmartFlex has been favorable. We are comfortable using it; we have not had any significant or major issues that would prevent us from continuing with our work. This powerful tool works well; Open SmartFlex has met all our business needs and requirements. Review collected by and hosted on G2.com.

I am impressed by the robustness of this tool and the excellent functional and technical capabilities it offers; I admire the efficiency of its billing rules engine and the accuracy of the query methods. Open SmartFlex is yet another ally that helps simplify and streamline our work. Its flexibility, adaptability and scalability allowed us to include new products, such as Internet and IPTV services, while remaining autonomous. I also like how it integrates with other systems and exchanges information while maintaining integrity. Review collected by and hosted on G2.com.

Sometimes Open SmartFlex is not automatically synchronized with other tools, which can generate a lot of confusion, for example in cases where the customer is up to date with his billing and calls to report a breakdown in his IPTV service, if Open SmartFlex has not been automatically synchronized with our incident management tool (GS and SMQR) and registers as not active due to non-payment of billing, the system itself does not allow any action to be taken, making it impossible to provide any assistance to the customer at that time; This, which can be annoying and cause impotence, is something that happens very sporadically and does not overshadow the excellent operation and performance of this tool. Review collected by and hosted on G2.com.

I love the flexibility and autonomy it provides for product and service modeling, which makes it easier for us to include and offer new business plans quickly; I love the functional robustness and features that OpenSmartFlex provides; it allows us to offer multiple channels to maintain fluid communication with customers, it also allowed us to improve the quality of customer care and support, I love the customized self-service processes it provides, Open SmartFlex allowed us to improve the targeting and increase the profitability of the programs and products we offer in our company. Review collected by and hosted on G2.com.

So far, I have not had any displeasure with the use of this tool, really the experience gained is quite favorable; Open Smartflex provides a long list of benefits for those who use it, it is like anything else nothing is perfect, and we have had some very minor inconveniences that do not overshadow its good performance, plus they have been resolved quickly thanks to the commitment of its team to solve any problem we may have, for this reason, I have no negative aspect to highlight, 10 out of 10 for Open SmartFlex. Review collected by and hosted on G2.com.

Open SmartFlex is a robust and solid tool with excellent functional and technical capabilities; It is a fantastic commercial system that allows us to have a 360º view of all our customers and services; I love the efficiency and performance of the different configuration tools, query methods, management and analysis it provides, not to mention that it has a powerful billing rules engine. Open SmartFlex has helped us to improve the agility of business processes (commercial and operational), reduce time to market and foster a better customer relationship (increased customer satisfaction and decreased customer churn); Open SmartFlex transforms data into valuable information that allows us to be more accurate in making decisions all aimed at positively driving customer experience and generate a positive impact on the revenue growth of our company, it is an excellent support tool with an impressive reach. Review collected by and hosted on G2.com.

We are satisfied with the use of this tool because the benefits we have obtained are incomparable, the performance, effectiveness, and flexibility that Open SmartFlex offers us are impeccable, we have not had any relevant inconvenience with its use, and the few we had were solved quickly with the timely support of the technical staff that open makes available to our company, the experience is positive, so I have nothing; bad to say about the service and operation of Open SmartFlex. Review collected by and hosted on G2.com.