Salesforce Data 360 (formerly Data Cloud) Reviews & Product Details

I appreciate the platform’s ability to aggregate and harmonize diverse data sources quickly, creating a single source of truth. The real-time data updates and native AI capabilities provide actionable insights that drive smarter decision-making. Additionally, the tight integration with Salesforce Marketing Cloud and other Salesforce products streamlines campaigns and personalization efforts. Review collected by and hosted on G2.com.

The initial setup and data modeling can be complex and require a steep learning curve, especially for teams new to customer data platforms or Salesforce’s ecosystem. Documentation and support could be more comprehensive to help accelerate onboarding and troubleshooting. Review collected by and hosted on G2.com.

Salesforce Data cloud can do best to ingest and harmony your data from multiple sources. It's easy to connect with multiple data sources. Salesforce provides good support in-case you face any issue. Data cloud is now my daily go to tool for viewing performance of my agentforce agents. Data cloud is very easy to implement and it provides out of the box connecters for ease of integration. Review collected by and hosted on G2.com.

Sometimes while making vector embeddings for data library or files, it comes up with empty chunks, anyway you can always rebuild from search index tab. Review collected by and hosted on G2.com.

1. I have liked how effortlessly we can ingest the data from different sources and how the data is being unified and also segmenting the data based on requirement. Review collected by and hosted on G2.com.

Data mismatch when we inject the data from snowflake and also we don't have option to download the data from data explorer or profile explorer Review collected by and hosted on G2.com.

Simply put, Salesforce Data 360 is great at handling intimidatingly large amounts of data efficiently and effectively. Review collected by and hosted on G2.com.

The pricing model is somewhat volatile if managed incorrectly, and it’s a bit difficult to implement- the training required to use it was a lot for new hires. Review collected by and hosted on G2.com.

I think its much simpler to use, understand and even implement as compared to sfmc. I have been. Marketing cloud user and it has been a bit of challenge initially but D360 is easy Review collected by and hosted on G2.com.

Nothing much so far but we are currently comparing data segments from old system to mew D360 and it felt a bit time consuming Review collected by and hosted on G2.com.

Ability to connect data from multiple systems and create a 360 view of the users Review collected by and hosted on G2.com.

Cost. So much credits and quite not easy to analyze

Too many clicks. Buggy UI Review collected by and hosted on G2.com.

Ability to bring data from 3rd party systems, and build individual profile Review collected by and hosted on G2.com.

We need more connectors support and agentic layer to help figure out stuff Review collected by and hosted on G2.com.

Data Cloud is great for companies that have a lot of data in a lot of different places and systems and that want to bring it into a single location for a single view of what's happening. Review collected by and hosted on G2.com.

For me, there was a bit of a learning curve since I hadn't worked with a similar product before, but Trailhead was an incredible resource that allowed me to get up to speed quickly and excel on the platform. Review collected by and hosted on G2.com.

real time data from other sources. one place to view instead of having to go login to multiple systems. saves time and money Review collected by and hosted on G2.com.

Setup took some time. also required tweaking the different parts to get everything we wanted. Also expensive so we have limited licenses. more users at my company can use this but not in budget. Review collected by and hosted on G2.com.

Ability to consolidate data and create profiles Review collected by and hosted on G2.com.

Limited documentation for features and product capabilities. There are also many bugs in the software Review collected by and hosted on G2.com.