Salesforce Data 360 (formerly Data Cloud) Reviews & Product Details

What I like best about Salesforce Data Cloud is how it connects data from multiple sources and gives a unified view of the customer. It’s powerful to see all that information in one place and use it for more accurate insights Review collected by and hosted on G2.com.

I really like that Data Cloud connects and harmonizes data from multiple sources, giving teams a single source of truth. It makes it easier to personalize engagement and make data-driven decisions with confidence Review collected by and hosted on G2.com.

After attending Dreamforce, I am enthusiastic about the potential it offers for organizing and maximizing the value of customer support data for YouTube. Review collected by and hosted on G2.com.

I am cautious about the implementation complexity given our data sources are in a certain format Review collected by and hosted on G2.com.

What I like best about Salesforce Data Cloud is its ability to unify data from multiple sources in real time, giving a complete, up-to-date view of each customer and enabling more personalised and data-driven decisions across the organisation. Review collected by and hosted on G2.com.

What I dislike about Salesforce Data Cloud is its complex implementation, high cost, and the need for strong data governance to ensure accuracy and consistency. Review collected by and hosted on G2.com.

Salesforce Data Cloud makes it easy to unify customer data from many sources, giving a complete view that helps with analytics, personalization, and better decision-making. Its strong integration with other Salesforce tools is also very helpful. Review collected by and hosted on G2.com.

The initial setup can feel complex, and new users often face a learning curve before they can fully take advantage of all the features. Pricing can also be on the higher side, which makes it harder for smaller teams to adopt quickly. Review collected by and hosted on G2.com.

Helps unifies data from various sources to create a single, comprehensive view of customers, which allows businesses to personalize interactions, automate processes, and gain insights Review collected by and hosted on G2.com.

Implementation is difficult if data hasn’t been cleaned and expectation of plug and play Review collected by and hosted on G2.com.

It's a way to get better analytics and reporting to make better decisions Review collected by and hosted on G2.com.

Your data in the org and processes and validation needs to be in place to use it better Review collected by and hosted on G2.com.

It brings together all data to provide a comprehensive, 360-degree view of each client. Review collected by and hosted on G2.com.

The setup process is complicated, and the high cost is a significant issue for me. Review collected by and hosted on G2.com.

like how Salesforce Data Cloud unifies data from multiple sources, giving a clear and real-time view of customer interactions Review collected by and hosted on G2.com.

can be a bit complex to set up and requires technical expertise to fully leverage all its features. Review collected by and hosted on G2.com.

Salesforce Data Cloud unifies real-time customer data, boosting personalization and enabling faster, smarter decisions. Review collected by and hosted on G2.com.

Setup can be complex and time-consuming. Review collected by and hosted on G2.com.

Data collection is managed through the agent force, allowing for valuable insights into customer accounts from both sales and service perspectives. Review collected by and hosted on G2.com.

The demo is good, but we need to consider how it would work in terms of implementation and whether it fits our specific use case. Review collected by and hosted on G2.com.