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4.7 out of 5
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Top Rated Rooftop Alternatives
2 Rooftop Reviews
3.8 out of 5
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UB
Verified User in Banking
Mid-Market(51-1000 emp.)
What do you like best about Rooftop?
My experience with Rooftop is positive and I am optimistic that it will improve even further in the future. The follow-up of files is greatly enhanced and subsequently, my work efficiency is much better than before. Review collected by and hosted on G2.com.
What do you dislike about Rooftop?
The loading time of Rooftop, the search engine speed and limited functions in the mobile version are a few of the areas that can be worked upon. I don't dislike anything, to be honest, but there is room for improvement in the above-mentioned functions. Review collected by and hosted on G2.com.
CC
Verified User in Computer Software
Enterprise(> 1000 emp.)
There are not enough reviews of Rooftop for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Hiver
4.6
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Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
2
Zendesk Support Suite
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Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
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Front
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Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Gmelius
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Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.
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Help Scout
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Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Zoho Desk
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Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Freshdesk
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Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
10
Intercom
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Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
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