101 RocketDocs Reviews
Overall Review Sentiment for RocketDocs
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PMAPS is a highly robust tool and the firm is always working to improve it based upon user needs. Review collected by and hosted on G2.com.
The learning curve for some of the modules can be challenging but support has been really solid. Review collected by and hosted on G2.com.
Content is easy to update and proposals are organized. Recurring questionnaires can be update easily with the click of a button! Review collected by and hosted on G2.com.
Nothing honestly. We love the product and use it daily. Review collected by and hosted on G2.com.
The database works a lot like google making it very easy to sort through volumes of records. Our database has thousands of records and PMAPs loads quickly, gets us what we need quickly and eliminates having to dig through folders upon folders of options. The review tool is also excellent - we can review our database for accuracy and it syncs in outlook making it as simple as sending an email to update your database records for compliance. Review collected by and hosted on G2.com.
It works well with work but sometimes our proposals must be in excel and it doesn't perform well with excel and pre-set response fields. Review collected by and hosted on G2.com.
PMAPS make it easy to house client information, pull reports and collect content for proposals and presentations. There are a number of innovative "add ons" (not that you pay extra!) like sales doc builder, pitchbook and assembly center that can really improve the process for a large company that submits a high volume of proposals annually. These tools allow the company's proposal team to collaborate with the sales team in unique ways that allow both parties to take more ownership of projects. If working in the cloud, the "assignments" feature is incredibly helpful as well.
Searching in PMAPS can be great and it can be awful, with "noise" words being ignored even when you need them and keyword searches often coming up empty even when the word is directly in the saved question. Review collected by and hosted on G2.com.
Quite honestly, their customer service is lacking. It often takes days, if not longer, for our account representative to get back to us and oftentimes even their IT team has difficulty solving our problems. Each new release solves more issues; however, they seem so focused on what their "big" clients needs that the needs of smaller clients get lost along the way. I'm always wishing that we were able to have more of a "voice" in where the software was going. Review collected by and hosted on G2.com.
