Rocket.Chat Reviews (374)

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Rocket.Chat Reviews (374)

View 1 Video Reviews
4.2
374 reviews

What do users say?

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Users consistently praise Rocket.Chat for its flexibility and control, particularly valuing the ability to self-host and customize the platform to meet specific needs. The strong focus on security and privacy is also a significant draw, making it suitable for organizations handling sensitive data. However, many reviews note that the initial setup can be complex, which may pose challenges for less technical users.

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Muhammed S.
MS
Muhammed S.
Logistics Supervisor
Mid-Market (51-1000 emp.)
"The rocket launched"
3.5/5
What do you like best about Rocket.Chat?

One of the standout features of Rocket.Chat is its flexibility and customization options. It can be self-hosted on a company's own servers or accessed through Rocket.Chat's cloud hosting, and it offers a wide range of customization options, such as integrations with third-party apps and services, custom themes, and plugins. This makes it an ideal solution for businesses and organizations that need a messaging platform that can be tailored to their specific needs. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Some users may find that Rocket. Chat has a steeper learning curve compared to other messaging platforms.

Limited support because of Rocket.Chat is an open-source platform,support options may be limited compared to proprietary messaging platforms Review collected by and hosted on G2.com.

Grégory M. E.
GE
Grégory M. E.
Desenvolvedor de software
Mid-Market (51-1000 emp.)
"Enables controlled communication for the entire company"
5/5
What do you like best about Rocket.Chat?

The flexibility and possibility of installing several plugins for every need

The fact that it is possible to run in the browser, without having to install anything Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

When trying to open the images, a loader or anything like that is not displayed, which gives the impression that it has stopped

besides the fact that some videos are not played

It is difficult to upload very large files, it fails in most cases Review collected by and hosted on G2.com.

Lucas G.
LG
Lucas G.
Especialista em CRM
Mid-Market (51-1000 emp.)
"Technology that facilitates communication between departments"
5/5
What do you like best about Rocket.Chat?

I believe that the ease of creating work groups and sending files, photos, among other relevant information from our day-to-day work. All of this helps a lot, especially because it is a hybrid modality. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Particularly, I don't have a direct problem with the rocket, but I think that in the sending of photos it could be more practical, that issue of the caption applied to a photo sometimes brings me some confusion. Review collected by and hosted on G2.com.

DS
Dina S.
Small-Business (50 or fewer emp.)
"An Open Source Chat Tool that Supports Multiple Integrations"
5/5
What do you like best about Rocket.Chat?

Rocket.Chat is open source, implying that developers can continuously submit their contributions.

The paid subscription is affordable, starting at $7 a month.

It can be used for audio and video meetings/conferences.

Rocket.Chat is also customizable and supports integration with third-party apps.

It supports collaboration. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Even though there is a free subscription, one has to get a paid subscription to remove limitations to strategic routes and endpoints.

Novices will take quite some time to learn how to make the most of it. Review collected by and hosted on G2.com.

Davyson B.
DB
Davyson B.
Mid-Market (51-1000 emp.)
"Very good and practical tool to use"
5/5
What do you like best about Rocket.Chat?

Very intuitive chat, easy to access conversations, create users, it is a fast application that almost never presents problems, the support from Rocket Chat is also very good and fast. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Quoting messages is a bit confusing, but nothing that hinders too much. The app on the phone also has a delay in messages when accessing the app, the messages take time to arrive. Review collected by and hosted on G2.com.

PZ
paula z.
Small-Business (50 or fewer emp.)
"RocketChat Impressions"
5/5
What do you like best about Rocket.Chat?

RocketCHat is available on multiple platforms, including web, desktop, and mobile applications. This flexibility allows users to access their chats and collaborate with their teams from various devices. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Rocket.Chat has a range of features and settings, which can result in a steep learning curve for new users. It may take time for team members to become familiar with the platform and make the most of its functionalities. Review collected by and hosted on G2.com.

Khaila Rica B.
KB
Khaila Rica B.
Mid-Market (51-1000 emp.)
"GREAT APP TO COMMUNICATE WITH CO-WORKERS INSIDE THE OFFICE"
4.5/5
What do you like best about Rocket.Chat?

I used this app before in my previous job at one of the call center companies in my place. This app was able to help me communicate with my co-workers inside the office since we are not allowed to use cellphone devices Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

This app is very secure to the point that I still have to ask for approval from the admin before I send the message to my co-worker. It sometimes loads slowly, so i can't use it right away. Review collected by and hosted on G2.com.

Sathya N.
SN
Sathya N.
Small-Business (50 or fewer emp.)
"Good UI and easy communication, could be improved a lot"
3.5/5
What do you like best about Rocket.Chat?

Rocketchat offers a simple and open source, that's the best part. Also the pricing is really affordable compared to other products with same feathers. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The user interface is the bad part of rocket chat. Whereas Slack is so much better. Review collected by and hosted on G2.com.

Puneet  Y.
PY
Puneet Y.
Senior Manager
Mid-Market (51-1000 emp.)
"Omnichannel chat tool to integrate multiple communication channels for support"
5/5
What do you like best about Rocket.Chat?

The multiple channels to colloborate helps a lot in wfh environments and makes communication seamless and secure. The APIs enable us to built our apps using the framework of rocket.chat to custom built enterprise level tools. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The learning curve takes time and the UI can be made more simpler with easier reports that are auto shared with company management. Review collected by and hosted on G2.com.

Filipe L.
FL
Filipe L.
Head of Technology
Mid-Market (51-1000 emp.)
"An awesome experience for me and my team."
5/5
What do you like best about Rocket.Chat?

All the possibilities of integraiton with external tools. Also, the possibility to have a unique place to talk with my team with different channels and people . Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I have some problems with my ios application which logouts everytime i close it. Also, i would like to have video tutorial to pass to my non tech teams to facilitate our work. Review collected by and hosted on G2.com.