--- title: Rocket.Chat Reviews meta_title: 'Rocket.Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 374 reviews by the users' company size, role or industry to find out how Rocket.Chat works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 374 scale: '5' date_modified: '2026-07-07' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Rocket.Chat Reviews **Vendor:** Rocket.Chat Technologies **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.2/5.0 **Total Reviews:** 374 ## About Rocket.Chat Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. ## Rocket.Chat Pros & Cons **What users like:** - Users find Rocket.Chat **easy to use** , enjoying its flexibility and smooth setup across various platforms for effective communication. (14 reviews) - Users value the **flexibility and control** of Rocket.Chat, enabling tailored, secure communication for effective collaboration. (11 reviews) - Users value the **flexibility and control** Rocket.Chat offers, enhancing team collaboration and communication management efficiently. (9 reviews) - Users appreciate the **easy communication** offered by Rocket.Chat, enhancing collaboration with freelancers and within departments. (9 reviews) - Users value the **strong security and privacy features** of Rocket.Chat, ensuring a controlled and compliant communication environment. (9 reviews) - Users love the **customization** options in Rocket.Chat, allowing tailored workflows and enhanced team collaboration effortlessly. (7 reviews) - Intuitive (7 reviews) - Simple (7 reviews) - User Interface (7 reviews) - Customizability (6 reviews) **What users dislike:** - Users find Rocket.Chat's interface **not user-friendly** , often noting its complexity and need for better onboarding and navigation. (7 reviews) - Users find the **user interface complex and dated** , which hinders adoption and smooth functionality for new users. (7 reviews) - Users find the **learning curve steep** for Rocket.Chat, especially for new users navigating its complex interface. (5 reviews) - Users find the **interface not intuitive** , complicating the experience and hindering smoother adoption for new users. (5 reviews) - Users find the **poor interface design** of Rocket.Chat hampers usability and complicates the overall user experience. (5 reviews) - UX Improvement (5 reviews) - Difficult Interface (4 reviews) - Difficult Settings Management (3 reviews) - Difficult Setup (3 reviews) - Users note several **missing features** in Rocket.Chat, including poor text editing and lack of document attachments. (3 reviews) ## Rocket.Chat Discussions - [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) - 2 comments, 1 upvote - [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) - 2 comments, 1 upvote - [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) - 1 comment, 1 upvote - [How do I get the Channels user is in? Secondly, When running multiple instances with traefik of any other way, Would I be able to get all the servers user is in?](https://www.g2.com/discussions/how-do-i-get-the-channels-user-is-in-secondly-when-running-multiple-instances-with-traefik-of-any-other-way-would-i-be-able-to-get-all-the-servers-user-is-in) - 1 comment, 1 upvote - [How do I actually contact rocket chat?](https://www.g2.com/discussions/40474-how-do-i-actually-contact-rocket-chat) - 1 comment, 1 upvote - [View Rocket.Chat pricing details and edition comparison](https://www.g2.com/products/rocket-chat/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+06%3A13%3A17+-0500&secure%5Bsession_id%5D=66be7641-ac95-46be-90f3-d47b19e8a626&secure%5Btoken%5D=8c59f966378b82a9447f011a1d32a2e2a0105bc76b4895be774d98fd8903e319&format=llm_user) ## Rocket.Chat Integrations - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [LibreNMS](https://www.g2.com/products/librenms/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Rocket.Chat Features **Business Instant Messaging** - File Sharing - Notifications - Search **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Support** - Documentation - Community Support - Professional Support ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Software Type** - Mobile - Browser Application - Desktop Application **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Rocket.Chat Alternatives - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,578 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,657 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,442 reviews)