# Rocket.Chat Reviews **Vendor:** Rocket.Chat Technologies **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.2/5.0 **Total Reviews:** 374 ## About Rocket.Chat Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. ## Rocket.Chat Pros & Cons **What users like:** - Users appreciate the **ease of use** of Rocket.Chat, which simplifies communication and enhances team collaboration effortlessly. (14 reviews) - Users appreciate the **comprehensive features** of Rocket.Chat, enabling seamless communication, data control, and enhanced security. (11 reviews) - Users praise the **effective communication** capabilities of Rocket.Chat, appreciating its ease of use and integration options. (9 reviews) - Users value the **easy communication** of Rocket.Chat, enhancing collaboration and addressing issues effectively among team members. (9 reviews) - Users appreciate the **strong security features** of Rocket.Chat, ensuring data privacy and control for a safe communication experience. (9 reviews) - Users love the **customization** options in Rocket.Chat, allowing tailored workflows and enhanced team collaboration effortlessly. (7 reviews) - Intuitive (7 reviews) - Simple (7 reviews) - User Interface (7 reviews) - Customizability (6 reviews) **What users dislike:** - Users find Rocket.Chat **not user-friendly** , citing complex setup and a lack of polish in the interface. (7 reviews) - Users find the **user interface dated** and desire a more polished, modern look for better usability. (7 reviews) - Users find the **learning curve steep** for Rocket.Chat, posing challenges in setup and management for non-technical teams. (5 reviews) - Users find the **user interface not intuitive** , complicating the setup and adoption process for new teams. (5 reviews) - Users find the **poor interface design** of Rocket.Chat challenging, noting a need for a more modern and polished look. (5 reviews) - UX Improvement (5 reviews) - Difficult Interface (4 reviews) - Difficult Settings Management (3 reviews) - Difficult Setup (3 reviews) - Users note several **missing features** in Rocket.Chat, including poor text editing and lack of document attachments. (3 reviews) ## Rocket.Chat Reviews ### 1. RocketChat expand the support channel to our customers (updated) **Rating:** 1.0/5.0 stars **Reviewed by:** Leonardo L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** A Multichannel/OminChannel Support interface to receive customer contacts **What do you dislike about Rocket.Chat?** Technical support is very slow, especially in urgent situations.. I updated this my review on november/2023, because I have a big problem: messages by dialog360 (meta) to my rocketchat is duplicated/triplacated randomly.. This problem already has more 1 month and not fixed by RocketChat Staff. I open a ticket but staff is very bad. I use Enteprise solution and had a poor support, I already searching for another solution and will cancel with rocketChat soon. **What problems is Rocket.Chat solving and how is that benefiting you?** A better contact with our customers: via whatsapp, facebook, telegram and more (before my big problema and not have enterprise support) ### 2. Easy to Navigate **Rating:** 3.0/5.0 stars **Reviewed by:** Glenn M. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Rocket.Chat?** Easy to navigate and short delays but still efficient. **What do you dislike about Rocket.Chat?** Frequent maintenance and delays during interactions **What problems is Rocket.Chat solving and how is that benefiting you?** Communications. ### 3. Launchpad Conversations: Chatting to the Stars 🚀 **Rating:** 4.5/5.0 stars **Reviewed by:** Jastin Jay E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Rocket.Chat?** Rocket.Chat's standout feature lies in its adaptability and customization capabilities, enabling users to tailor their communication and collaboration environment to precise specifications. The open-source nature of the platform fosters a vibrant community of developers, allowing for continuous improvement and a wide array of plugins and integrations. Additionally, the emphasis on real-time messaging, robust security measures, and the option for self-hosting contribute to Rocket.Chat's appeal, making it a versatile solution for diverse communication needs. **What do you dislike about Rocket.Chat?** Challenges with Rocket.Chat, including complexities in the initial setup and configuration, resource-intensive server requirements for self-hosting, occasional concerns about the user interface's intuitiveness, and varying experiences with mobile app performance. However, these issues are not universal and may depend on individual use cases and familiarity with the platform. It's worth noting that Rocket.Chat continually addresses these concerns through updates and improvements, striving to enhance the user experience and accessibility of their platform. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat helps enterprises with a number of important communication and teamwork difficulties. It helps enterprises to customize their communication environment to their own needs by providing a configurable, open-source messaging platform, encouraging effective team collaboration and information exchange. By offering a central location for real-time communications, file sharing, and task management, this helps users like you and eventually streamlines workflows and boosts productivity. Additionally, Rocket.Chat's emphasis on security and data control guarantees the protection of sensitive data, which is essential in today's digital environment where data privacy and security are top priorities. ### 4. With Rocketchat we can create a communication channel between all sectors of the company **Rating:** 4.5/5.0 stars **Reviewed by:** Klaus N. | Analita de Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Rocket.Chat?** What I liked about Rocketchat was the possibility of integration between the different sectors of the company. The tool greatly assists with the possibility of creating distinct channels and thread chats. **What do you dislike about Rocket.Chat?** Sometimes we face some problems with the automatic update of Rocket.Chat, requiring a manual download from the website because it cannot be done automatically. Today I use Windows 11 and occasionally I cannot properly view the thread update; it is not scrolling down appropriately as participants write, and I need to scroll manually to read all the messages. Sometimes I ended up not reading messages that got lost because I didn't scroll and I didn't realize I needed to scroll down, and there was also no notification of unread messages because I was in the current thread. **What problems is Rocket.Chat solving and how is that benefiting you?** Through Rocket.Chat, our company is managing to create channels and discussions across the entire company. Before, we needed more than one tool for this, as some departments only use Linux and do not use Skype. Now we are all using Rocket.Chat. It facilitates the organization of various topics by having threads, so the conversation doesn't get scattered and it also makes it easier to search for specific problem resolutions. ### 5. Rocket Chat Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Cassiane N. | Analista de qualidade, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Rocket.Chat?** I had a really great experience with the Rocket Chat app! The interface is intuitive and easy to use, which makes team communication much more efficient. One of the things I liked the most is the ability to create channels and discussions for different projects or departments, making it easier to organize conversations. Additionally, Rocket Chat has a variety of useful features, such as file sharing, voice and video calls, screen sharing, and integrations with other popular tools. This makes teamwork even more productive, as we can hold virtual meetings and collaborate in real time. Another positive point is the customization of the app, allowing you to add emojis and even create bots to automate repetitive tasks. This makes the user experience more pleasant and tailored to individual needs. Overall, I recommend Rocket Chat for organizations that want an efficient, intuitive communication solution packed with useful features. It's an app that truly facilitates collaboration and helps boost productivity. I am very satisfied with the results I achieved using it. **What do you dislike about Rocket.Chat?** I have no complaints about the tool used. I would like it to still be possible to track the viewing of messages by collaborators in the free plan. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat has been helping to solve the problem of inefficient communication between teams or groups of people. It has also contributed to promoting a sense of 'being close' since communication flows properly. ### 6. Integrate the entire development team **Rating:** 5.0/5.0 stars **Reviewed by:** Saulo M. | DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Rocket.Chat?** We use the free version, hosted on our own infrastructure, with images and attachments on S3, centralizing all team conversations and definitions in one place, with a history of everything, without deleting any old messages (unlike other competitors in the free version). The way Rocket.Chat creates and manages groups greatly aids in work organization. The integrations make this much easier, and the webhooks are simple to use when an integration does not yet exist. It can be accessed via the Desktop, Web, or Mobile app. Updates do not break functionalities and the modifications are well detailed in the release notes. **What do you dislike about Rocket.Chat?** Some of the features are only available in the paid version, but for small businesses, the free version is sufficient. The number of settings and customizations of the application is enormous, and this requires patience and a lot of caution to understand everything. **What problems is Rocket.Chat solving and how is that benefiting you?** Centralized the internal team's communication. Organizing the demands in a single place where everyone has access, avoiding the creation of information silos where conversations get lost in private chats. Add and remove people from the organization without relying on personal communicators. ### 7. Pleasant interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rafaela B. | Desenvolvedor trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Rocket.Chat?** I like being able to open threads so that group conversations, for example, become more simplified. This way, several people can talk about different topics at the same time without losing context due to interruptions. **What do you dislike about Rocket.Chat?** I frequently have some issues with connection loss, where I need to reload the page to receive or send pending messages. It also happens to freeze and log out automatically. **What problems is Rocket.Chat solving and how is that benefiting you?** I use rocket.chat to communicate with my colleagues at work, and it benefits me because of the threads that can be opened. This way, in channels where everyone has access, we can create various conversation topics, and each person opens the one that interests them the most, without needing to read unnecessary messages from contexts that I might not even be involved in. ### 8. Best Open Source Messaging Chat server **Rating:** 5.0/5.0 stars **Reviewed by:** I.L. P. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Rocket.Chat?** i like all its feature easy to use , easy implementation, messaging , user management **What do you dislike about Rocket.Chat?** fedration of two chat server defecultit to manage , and not able to control on user chat **What problems is Rocket.Chat solving and how is that benefiting you?** easy to implement in our intranet so all chat of our user store in our notwork ### 9. "Excellent Open Source Chat Solution with Many Integrations" **Rating:** 4.0/5.0 stars **Reviewed by:** Amr E. | Senior Scrum Master, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Rocket.Chat?** Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, SMS, and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap. **What do you dislike about Rocket.Chat?** There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket. Chat is a reliable communication platform for high-private team chatting and collaboration. The highly scalable solution increases business efficiency by bringing messages, video calls, file sharing and all team communication into one place. A considerable advantage of Rocket. Chat is our Omnichannel feature, allowing your customers to choose how to contact you (Whatsapp, social media, website). ### 10. Capable opensource alternative to Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Marco D. | Product Lead Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Rocket.Chat?** What I like most about Rocket.Chat is that it is an open source software alternative to the well-known, but proprietary communication apps like Slack and Microsoft Teams. The large community, the ability to self-host the app and fully control the data the app generates and its MIT-license make it great for business-use in privacy conscious companies or those which fall under strict privacy regulations like Europe's GDPR. **What do you dislike about Rocket.Chat?** Since Rocket.Chat is not yet part of every web host's standard app repertoire for one-click installation, manual setup and configuration is often required. Compared to the SaaS competition from Slack and Microsoft Teams, significantly more expertise is required before things are up and running. **What problems is Rocket.Chat solving and how is that benefiting you?** At our company, Rocket.Chat has completely replaced Skype and Slack as the internal communication platform. Most colleagues communicate via Rocket.Chat while occasional calls are handled via VoIP where necessary. The powerful omnichannel feature allows us to route external request which arrive via email, phone, messenger app, etc. directly to our support or sales team. This not only saves time and money and enables a much more centralized organzation of our internal and external communication. ### 11. Rocket Chat - The Customizable Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Rocket.Chat?** Overall, Rocket.Chat fulfills my requirements for communication solutions. It offers public channels, private channels, direct messaging, integration capabilities through Webhooks, SMS functionality, and a chat widget for websites. The setup process is straightforward, whether using Docker or Ubuntu Snap **What do you dislike about Rocket.Chat?** Due to Rocket.Chat not being included as a standard app option for one-click installation on most web hosts, setting it up manually becomes necessary. This is in contrast to Slack and Microsoft Teams, which are more readily available as Software-as-a-Service (SaaS) solutions. However, the process of getting Rocket.Chat operational typically demands a higher level of expertise and understanding. Additional steps and configuration are typically involved before achieving a fully functional setup. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat serves as our human support tool. Our initial customer or lead inquiries are handled by a chatbot. However, when customers or leads require human assistance, we redirect them to Rocket.Chat, where our sales team is readily available. One notable advantage of utilizing Rocket.Chat is its cost-effectiveness per user, as opting for an alternative tool would likely result in significantly higher expenses. ### 12. "A Perfect Chat Support for the Visitors" **Rating:** 5.0/5.0 stars **Reviewed by:** Vardhan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Rocket.Chat?** Rocket.Chat is too good at connecting with visitors. The easy integrations with the platforms like Slack, teams and other saas help a lot for easy communications. Old chat history on the application helps a lot when required. **What do you dislike about Rocket.Chat?** I never felt any dislike for the Rocket.Chat, but I feel it would be a great application if the UI is more simple and quick. I felt difficulty when tried to integrate with DevOps. somehow, I've made it with their support. **What problems is Rocket.Chat solving and how is that benefiting you?** I've used other platforms before but this Rocket.Chat is good at the pricing when compared with the Market price. The support team is available and the solutions are real quick than I expect. ### 13. It is a good and complete platform. Some points to improve for the user to have a better experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Angélica Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Rocket.Chat?** The platform is very comprehensive. In addition to integrating with WhatsApp (the app our clients use most to get in touch), we can do various useful things for our daily activities, such as tagging conversations, analyzing data, etc. **What do you dislike about Rocket.Chat?** When we finish a conversation with the client, there is an option to add a comment. This comment is sent to the client as if it were the last message we are sending. Since this is not intuitive, our attendants end up adding a comment that would be just for themselves and not for the client. Another point is that to receive messages, there is a balloon icon that must be in available mode, I think the platform should display a message on the screen reminding the user to activate this balloon. It would also be nice to have a message reminding to end the conversation when it has been open for a long time. **What problems is Rocket.Chat solving and how is that benefiting you?** My team developed a virtual assistant, Rocket.chat integrates the assistant with WhatsApp. With this, we greatly improved communication with the customer. Another point is the generation of data that our employees need to create a monthly report. ### 14. Flexible, integrated, and community-driven, but limited without best plan subscription. **Rating:** 4.5/5.0 stars **Reviewed by:** Luã Fhelyp G. | Product Owner , Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** I really like Rocket.Chat because of its flexibility and integration. Integrations with other tools, in my case with Weni Platform, are very useful because they help to centralize our support and provide more capability for large teams. And finally, the fact that it is an open-source platform means that the developer community can contribute to its development and improvements, which is great because the platform is constantly evolving. I heavily rely on its API documentation, and I find it to be very good! **What do you dislike about Rocket.Chat?** To fully leverage the platform, subscribing to the best plan is recommended, as it grants access to strategic endpoints and routes. Without a subscription, users may find their experience limited and unable to achieve desired outcomes. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat is a human support tool for us. We have a chatbot that handles initial customer or lead inquiries and, when they require human assistance, we direct them to Rocket.Chat, where our sales team is available. One advantage of Rocket.Chat is the cost-benefit per user, as using another tool would be much more expensive. ### 15. Rocket.Chat is a complete and technically superior tool **Rating:** 4.5/5.0 stars **Reviewed by:** Arthur S. | Tech and Innovation Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** We've been using Rocket.Chat for more than five years - I've lost count - and the flexibility for integrations with other open source tools, RSS, notifications coming from other internal and external systems through webhooks, or even using the apps in the marketplace. **What do you dislike about Rocket.Chat?** The difference between teams, channels and discussions is very narrow. Sometimes less technical users struggle to understand how to use topics. I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum. **What problems is Rocket.Chat solving and how is that benefiting you?** Our team works hybrid. So, 80% of the team works from home or offices far from the HQ. Having a tool like Rocket.Chat to centralize business communication is a success key factor to the whole company. There, we discuss the main points of operations when not in video or voice meetings. I could honestly affir: It's in the Rocket.Chat that our company does most of the central and most important discussions. ### 16. Usage experiences **Rating:** 4.0/5.0 stars **Reviewed by:** Herdney S. | Desenvolvedor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** I work as a developer, and what attracts me the most is the freedom to use APIs to create custom integrations. Currently, through APIs, we perform custom integration of WhatsApp, a Bot for WhatsApp with routing to Rocket.Chat Departments, among other integrations that are in progress. Another very important point is the support service, which always returns to us with suggestions whenever there are doubts. **What do you dislike about Rocket.Chat?** The price is inaccessible for small clients. Closed conversations cannot be deleted all at once (because many conversations are created for learning purposes and then have to be deleted one by one). Due to the wide range of configuration possibilities, the learning curve ends up being large, as until you learn where to change the settings and how to operate it, many errors occur and the process has to be redone. **What problems is Rocket.Chat solving and how is that benefiting you?** Integrate my various contact methods (website, WhatsApp, Instagram, Messenger), so I don't lose a lead regardless of which channel the customer reaches out to us. ### 17. Really Good **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** It's really simple to use and delivers a lot, it's really straight foward to setup and provides a lot of insights for administrators. **What do you dislike about Rocket.Chat?** At the start we had some issues with estability and sometimes people get a lot of memory usage, but things got a lot better and also dark mode. Today, I really feel it's lacking a right click feature to show the options, instead going all the way to the right side and click on the three dots. I really like to compare rocket to Discord, since they share a lot of similarities, and this right click feature is something we really want. **What problems is Rocket.Chat solving and how is that benefiting you?** Today we have so much better time on set up accounts and as soon as a new employee joins, with a few steps he's ready to go. Also as we have older employees, they got used fast to the rocket chat. It's a really good chat. ### 18. Communication related app with an organisation. **Rating:** 3.5/5.0 stars **Reviewed by:** Ishita G. | Operations Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Rocket.Chat?** The best thing about Rocket chat is that we can communicate with our collegue by sitting at one place and share documents and other things related to the work. **What do you dislike about Rocket.Chat?** The thing I dislike about this app is that I cannot see the chats outside the organisation whenever i am on leave or any other reason. This is the thing i dont like. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket chat is solving our one to one conversation within the organisation with our collegues related to work or any personal thing. Where we can share documents over pdf, word etc. ### 19. It was great experience to use it for the organization and as a individual contributor **Rating:** 5.0/5.0 stars **Reviewed by:** Shivankur N. | Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Rocket.Chat?** Its more secure and convenient for organization and social platforms. **What do you dislike about Rocket.Chat?** It should have web version as well to use workspace url and start chats **What problems is Rocket.Chat solving and how is that benefiting you?** Its enabling connect with an organization which I dont have much access to but with provided workspace url, I can connect with any organizations. ### 20. rocket chat is a tool that greatly helps day-to-day operations **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna Giulia B. | Analista Pleno de Sucesso ao Cliente na Pmweb (CRM), Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** It is an extremely visual and easy-to-learn tool. In addition to being extremely efficient In addition to being an extremely safe tool, it also promotes Audio and video conferences; Screen and file sharing; LDAP authentication, Group Sync, two-factor authentication (2FA); E2E encryption, SSO; **What do you dislike about Rocket.Chat?** I believe that it could have the functionality to delete specific groups after finishing the due subject. And that it doesn't delete the messages after a while. I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub, some issues have been waiting for weeks or months. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket Chat has been a facilitator and optimizer in my day to day work, quickly and effectively enabling the home office to work collaboratively, allowing communication between teams and optimizing processes ### 21. Recommendable, with improvements to apply **Rating:** 4.0/5.0 stars **Reviewed by:** Agustin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Rocket.Chat?** What I like the most is the possibility of integrating with different applications and the customizable configuration that adapts to each organization. The management of users with their permissions and roles is very good. The connection with external applications. The usage statistics. **What do you dislike about Rocket.Chat?** I don't like it when unexpected errors occur while performing some type of configuration; there should be better exception handling, as the errors are not easy to identify. The mobile application can be improved, especially in its performance, as it is not very smooth, and I would also apply improvements to its design. I am not pleased with the user experience regarding the way messages are written and their format. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat solves the way of communication between employees of the organization and external clients who depend on it. With its functionalities, it benefits us by providing quick and easy access to relevant information for the organization, through channels associated with a bot and integration in between. ### 22. Rocket.chat has quickly become central to our business **Rating:** 5.0/5.0 stars **Reviewed by:** Robert L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Rocket.Chat?** We began using Rocket.chat six months ago. In that short time frame, it has become a key tool for our volunteers to communicate with each other. In addition to the benefits of collaboration that it provides, it is also very useful for reminding our volunteers that they committed to helping someone shortly. We are finding new ways to use it all the time, and expect that it will become even more ingrained into our culture as time goes by. **What do you dislike about Rocket.Chat?** We have occasionally had users who were unable to log on through the mobile app. They were able to resolve their problem by uninstalling and reinstalling the app. That could be a problem with their device or with the app download. **What problems is Rocket.Chat solving and how is that benefiting you?** We are a nonprofit organization, and Rocket.chat allows us to easily reach out to all of our volunteers. It also allows our volunteers to collaborate effectively. ### 23. Control and practicality in the team's work conversations. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas M. | Desenvolvedor Delphi, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Rocket.Chat?** The separation into Teams, Channels, Discussions, and Direct Messages speeds up and keeps the communication of the entire work team organized, facilitating remote group work. **What do you dislike about Rocket.Chat?** Sometimes it presents problems when updating Rocket. However, it is possible to continue using the old version that does not interrupt daily work. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat helps us with team communication, which operates remotely. It enables private conversations, announcement channels for the entire team, and discussions of interest to the whole team. ### 24. "Rocket.Chat: Unleashing Team Collaboration and Powerful Communication" **Rating:** 4.5/5.0 stars **Reviewed by:** Bibhas A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Rocket.Chat?** 1- Open Source Nature : this fosters a strong community of developers and allows for great customization and flexibilities option 2-Customizations and Integrations: its Provide customization option that allows user to tailor the platform to their specific requirement 3-its have self hosted or Cloud Deployment **What do you dislike about Rocket.Chat?** 1- Complexity for Non-technical Users : it is a highly customizable Platform, may have a steeper learining curve for non technical Users 2-Server maintenance and configurations : Self hosted deployments of Rocket.chat require sever maintenance and configuration 3- Documentations and community support **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat have solving some challenges and providing Customizable ,centralised and secure team Communications platform . Rocket.Chat benifitas to users by improving team collaborations increasing productivity and offering the flexibility to adpat the platform to their specific requirement and Workflow ### 25. Rocket chat greatly facilitates communication among the team **Rating:** 4.5/5.0 stars **Reviewed by:** Ricardo Luiz D. | Suporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Rocket.Chat?** the use of threads for communication and the ability to create discussions so that people interested in the subject can participate quickly and easily is a great facilitator to help in communication **What do you dislike about Rocket.Chat?** Every now and then the service doesn't forward the notifications, it's also common for it to go offline sometimes and this ends up hindering in some cases. I believe that the global search feature, although interesting, could also be improved so that it can fit phrases and display the conversations in full. **What problems is Rocket.Chat solving and how is that benefiting you?** Having assertive communication greatly aids in the workplace and in decision-making, as well as in being able to solve problems and avoid them more quickly, making the work routine more fluid. ### 26. Amazing platform for Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Rocket.Chat?** Rocket chat is end-to-end platform for a chat support solution and it allows a user to make changes in their codebase too as it's an open source platform. I really recommend this for using as a chat platform. **What do you dislike about Rocket.Chat?** When we upgraded the version of mongo, we faced some issue while upgrading it. And we faced issue in mobile sign-in as it was asking for login again and again. **What problems is Rocket.Chat solving and how is that benefiting you?** We didn't require to buy a subscription from another company and we had all the data and everything which makes this app completely private. ### 27. Rocket is very fast and usefull **Rating:** 4.0/5.0 stars **Reviewed by:** João Victor B. | Desenvolvedor de sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Rocket.Chat?** The tread help a lot in the centralization of content in a conversation; Make very easy to understando what is happening in work kkkkk **What do you dislike about Rocket.Chat?** When you open a tread (opened in right sidebar), and change to anoter discussion, the tread is closed :( So, if you whanna see two discussions (main and tread), you need to navigate between them. **What problems is Rocket.Chat solving and how is that benefiting you?** Team communication; We use it to do all communication inside our organization, and each team use it as need ### 28. Experience with limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Letícia N. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Rocket.Chat?** The support team is present and seeks to be close to the customer. **What do you dislike about Rocket.Chat?** The platform is limited in terms of features for managing customer service data. In addition to showing a lot of fragility regarding bugs, errors, and data discrepancies that are presented. **What problems is Rocket.Chat solving and how is that benefiting you?** The centers linked to Cruzeiro do Sul Virtual are customer profiles that demand immediate and synchronous service. In this regard, we made great progress by introducing a chat for service. However, due to some specific issues related to the platform, the complaints and dissatisfaction of our customers are also immediate. In a way, the support that Rocket.chat provides us is good, but it is not 100% effective, considering that the issues we raise take a long time to be resolved. ### 29. No Better Chat than Rocket Chat! **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda S. | Ice-O-Matic Distributor of Louisiana, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Rocket.Chat?** Easy to install. Group chat and encrypted chat. Integrations and bot support **What do you dislike about Rocket.Chat?** It is almost the same as Slack but you can install it on your own system. **What problems is Rocket.Chat solving and how is that benefiting you?** Thanks to the preconfigured UCS App Appliances, which are available as a virtual image, it is extremely simple to set up and to test it in your IT environment ### 30. Effortless Team Collaboration with Rocket.Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about Rocket.Chat?** This powerful communication platform has everything I need to collaborate with my team, from private messaging to file sharing and video conferencing. The interface is user-friendly and the features are top-notch. Plus, the ability to customize and integrate with other apps makes it a game-changer for our workflow. Highly recommend! **What do you dislike about Rocket.Chat?** While Rocket.Chat has many positives, there are a few areas that could use improvement. For one, the mobile app can be glitchy at times and the notifications can be delayed. Additionally, some of the more advanced features can be difficult to navigate without prior knowledge or training. Nonetheless, these issues are minor compared to the overall value Rocket.Chat provides. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat is solving several problems for my team and me. Firstly, it has eliminated the need for multiple communication tools, streamlining our workflow and keeping all our conversations and files in one place. Secondly, the platform's robust search function has made finding information a breeze. And thirdly, Rocket.Chat's ability to integrate with other apps has allowed us to automate repetitive tasks, saving us time and effort. Overall, Rocket.Chat has significantly improved our efficiency and collaboration, resulting in higher productivity and better outcomes. ### 31. The rocket launched **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammed S. | Logistics Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Rocket.Chat?** One of the standout features of Rocket.Chat is its flexibility and customization options. It can be self-hosted on a company's own servers or accessed through Rocket.Chat's cloud hosting, and it offers a wide range of customization options, such as integrations with third-party apps and services, custom themes, and plugins. This makes it an ideal solution for businesses and organizations that need a messaging platform that can be tailored to their specific needs. **What do you dislike about Rocket.Chat?** Some users may find that Rocket. Chat has a steeper learning curve compared to other messaging platforms. Limited support because of Rocket.Chat is an open-source platform,support options may be limited compared to proprietary messaging platforms **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat helps with security features, including end-to-end encryption, two-factor authentication, and user roles and permissions. This a good option for businesses and organizations that comply with strict data protection regulations. ### 32. Enables controlled communication for the entire company **Rating:** 5.0/5.0 stars **Reviewed by:** Grégory M. E. | Desenvolvedor de software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Rocket.Chat?** The flexibility and possibility of installing several plugins for every need The fact that it is possible to run in the browser, without having to install anything **What do you dislike about Rocket.Chat?** When trying to open the images, a loader or anything like that is not displayed, which gives the impression that it has stopped besides the fact that some videos are not played It is difficult to upload very large files, it fails in most cases **What problems is Rocket.Chat solving and how is that benefiting you?** Well, as already mentioned, it facilitates communication with the other employees of the company I work for Display service status alerts with bots, so you don't need to access another screen or anything, it's all there ### 33. Technology that facilitates communication between departments **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas G. | Especialista em CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Rocket.Chat?** I believe that the ease of creating work groups and sending files, photos, among other relevant information from our day-to-day work. All of this helps a lot, especially because it is a hybrid modality. **What do you dislike about Rocket.Chat?** Particularly, I don't have a direct problem with the rocket, but I think that in the sending of photos it could be more practical, that issue of the caption applied to a photo sometimes brings me some confusion. **What problems is Rocket.Chat solving and how is that benefiting you?** communication between teams is especially important for the life of working from home, where we need to clear up doubts frequently in a short amount of time, since we can't resolve them in person and the formality of an email is not necessary. Rocket serves me very well. ### 34. An Open Source Chat Tool that Supports Multiple Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Dina S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Rocket.Chat?** Rocket.Chat is open source, implying that developers can continuously submit their contributions. The paid subscription is affordable, starting at $7 a month. It can be used for audio and video meetings/conferences. Rocket.Chat is also customizable and supports integration with third-party apps. It supports collaboration. **What do you dislike about Rocket.Chat?** Even though there is a free subscription, one has to get a paid subscription to remove limitations to strategic routes and endpoints. Novices will take quite some time to learn how to make the most of it. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket. Chat makes it easy for our team to communicate internally, which improves team cohesion. The omnichannel makes it easy to route service requests directly to the corresponding department speeding up the resolution of support requests. ### 35. Very good and practical tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Davyson B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Rocket.Chat?** Very intuitive chat, easy to access conversations, create users, it is a fast application that almost never presents problems, the support from Rocket Chat is also very good and fast. **What do you dislike about Rocket.Chat?** Quoting messages is a bit confusing, but nothing that hinders too much. The app on the phone also has a delay in messages when accessing the app, the messages take time to arrive. **What problems is Rocket.Chat solving and how is that benefiting you?** The rocket is helping in various aspects of the business, such as the ease of including visitors in the chat and unifying communication with the company's partner clients. ### 36. RocketChat Impressions **Rating:** 5.0/5.0 stars **Reviewed by:** paula z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Rocket.Chat?** RocketCHat is available on multiple platforms, including web, desktop, and mobile applications. This flexibility allows users to access their chats and collaborate with their teams from various devices. **What do you dislike about Rocket.Chat?** Rocket.Chat has a range of features and settings, which can result in a steep learning curve for new users. It may take time for team members to become familiar with the platform and make the most of its functionalities. **What problems is Rocket.Chat solving and how is that benefiting you?** Centralized Communication,Team Collaboration,Remote Work and Distributed Team and Integration of Third-Party Tools, but misses JIRA integration ### 37. GREAT APP TO COMMUNICATE WITH CO-WORKERS INSIDE THE OFFICE **Rating:** 4.5/5.0 stars **Reviewed by:** Khaila Rica B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Rocket.Chat?** I used this app before in my previous job at one of the call center companies in my place. This app was able to help me communicate with my co-workers inside the office since we are not allowed to use cellphone devices **What do you dislike about Rocket.Chat?** This app is very secure to the point that I still have to ask for approval from the admin before I send the message to my co-worker. It sometimes loads slowly, so i can't use it right away. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.chat app helps me communicate directly with our Admins and manager if I have questions regarding the process of our job. This app makes it easier to communicate with people inside the office. ### 38. Good UI and easy communication, could be improved a lot **Rating:** 3.5/5.0 stars **Reviewed by:** Sathya N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2023 **What do you like best about Rocket.Chat?** Rocketchat offers a simple and open source, that's the best part. Also the pricing is really affordable compared to other products with same feathers. **What do you dislike about Rocket.Chat?** The user interface is the bad part of rocket chat. Whereas Slack is so much better. **What problems is Rocket.Chat solving and how is that benefiting you?** It brings our team together in one central platform, making collaboration a breeze. With easy file sharing, quick messaging, and real-time updates, Rocket.Chat boosts our productivity and keeps everyone on the same page. No more email overload or scattered conversations. We can make decisions faster, work seamlessly, and create a more connected and efficient team environment. ### 39. Omnichannel chat tool to integrate multiple communication channels for support **Rating:** 5.0/5.0 stars **Reviewed by:** Puneet Y. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Rocket.Chat?** The multiple channels to colloborate helps a lot in wfh environments and makes communication seamless and secure. The APIs enable us to built our apps using the framework of rocket.chat to custom built enterprise level tools. **What do you dislike about Rocket.Chat?** The learning curve takes time and the UI can be made more simpler with easier reports that are auto shared with company management. **What problems is Rocket.Chat solving and how is that benefiting you?** making secure communication that is a formal and secure method to talk and colloborate between teams at office. ### 40. An awesome experience for me and my team. **Rating:** 5.0/5.0 stars **Reviewed by:** Filipe L. | Head of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Rocket.Chat?** All the possibilities of integraiton with external tools. Also, the possibility to have a unique place to talk with my team with different channels and people . **What do you dislike about Rocket.Chat?** I have some problems with my ios application which logouts everytime i close it. Also, i would like to have video tutorial to pass to my non tech teams to facilitate our work. **What problems is Rocket.Chat solving and how is that benefiting you?** I believe the rocket chat solves problems like having one place to talk about work without having messages from family, clients, etc. Also, protects the confidential data of my bussiness. ### 41. A Super-effective Chat App you can host on your own server **Rating:** 5.0/5.0 stars **Reviewed by:** Nhan T. | Data Scientist , Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Rocket.Chat?** Getting it up and running is absolutely easy and fast. It works smoothly, creates private and public channels for chatting and collaborating efficiently. Super-fast communication too, just like a rocket! **What do you dislike about Rocket.Chat?** No qualms with this one. Its very easy to deploy, has got a great feature-set. is a great interactive tool. **What problems is Rocket.Chat solving and how is that benefiting you?** It has made cloud interaction, communication, collaboration that much easy, fun and super effective thanks to its overall capabilities. Needless to say, work gets done more effectively as a result, its time-saving as well. ### 42. One of the most amazing software I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** João Carlos C. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Rocket.Chat?** I believe that the ease of installation, using SNAP, Docker or Kubernetes, is one of my strongest points. But the various features like LiveChat, and integrations with webhooks are very good and simple to install **What do you dislike about Rocket.Chat?** In my view as an administrator, the features related to the Federation are not very useful from my point of view. It may be something useful for other admins but I believe it is not something so interesting for the vast majority of users **What problems is Rocket.Chat solving and how is that benefiting you?** In addition to internal communication, helping with compliance between teams, we are also solving several other problems, such as the use of livechat and the entire omnichannel part of the software, which has been guaranteeing us various data regarding support, commercial and financial services. ### 43. Tool of great value for our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Ederson G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Rocket.Chat?** The appearance is quite functional. I like the option to create chat rooms where we can talk with our internal and external collaborators. **What do you dislike about Rocket.Chat?** I have nothing to complain about him so far. We were just a little upset because a large part of our collaborators did not adopt the tool. **What problems is Rocket.Chat solving and how is that benefiting you?** Regarding our last tool, which was quite obsolete and did not allow us to create various rooms. This tool, in addition to having a very functional design, assists us in better communication with our internal and external collaborators. ### 44. Rocket.chat rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Yasmim S. | Senior UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** I have been using Rocket.Chat for a few months now and I am really impressed with the platform. It is easy to use and set up, offers a wide range of features, and is extremely customizable to meet my needs. One of my favorite things about Rocket.Chat is the ability to integrate it with other tools we already use, like Trello and Google Drive. This helps us keep all our information in one place and streamlines our workflow. Additionally, Rocket.Chat has excellent customer support. Whenever I've had a question or issue, the support team was quick to respond and offered helpful solutions. Overall, I would highly recommend Rocket.Chat to any team looking for a reliable, user-friendly communication platform packed with useful features. It truly is one of the best chat solutions available in the market today. **What do you dislike about Rocket.Chat?** The poor user interface and bugs that keeps going all day long **What problems is Rocket.Chat solving and how is that benefiting you?** It helps to communicate with my team ### 45. good tool but needs adjustments **Rating:** 5.0/5.0 stars **Reviewed by:** joao paulo h. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Rocket.Chat?** practicality, innovative, it brings many conveniences, sends images, groups, very similar to WhatsApp of a well-built tool **What do you dislike about Rocket.Chat?** it doesn't pop up on the screen when someone sends a message it should always alert any message from the user like the old spark but quite usual **What problems is Rocket.Chat solving and how is that benefiting you?** here did not meet the demands, the same did not have adherence ### 46. Great alternative to proprietary messengers **Rating:** 4.5/5.0 stars **Reviewed by:** Maxim S. | Ведущий системный администратор, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2023 **What do you like best about Rocket.Chat?** Roket Chat gives me everything I need from a messenger at work. Correspondence is well organized in threads. It is convenient to work with a group of employees using teams. There is a video call. The paid version has excellent integration with Active Directory, users, chats are synchronized with AD. Development is dynamic, many new features are added, developers listen to consumers and work individually. **What do you dislike about Rocket.Chat?** There are small bugs that sometimes take a long time to fix. There are no some familiar features from other messengers, for example, select several messages and forward them to another chat. **What problems is Rocket.Chat solving and how is that benefiting you?** Communication between employees. Automation of tasks through bots and integration with other systems. Notification from third party systems. Scheduler. ### 47. Amazing, great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo F. | Publicação de conteúdo EAD, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Rocket.Chat?** What I like most about Rocket.Chat is that it's intuitive, because I can find everything I need quickly, the look is very good, and it's constantly being updated. **What do you dislike about Rocket.Chat?** I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making othe I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making other edits such as text color and others.r edits. **What problems is Rocket.Chat solving and how is that benefiting you?** To adapt to our business model. With each update we manage to serve our client better, enabling new functions and improving the layout, because in this way, we are able to serve our client more efficiently. ### 48. Challenges, agility, and breaking paradigms. **Rating:** 4.0/5.0 stars **Reviewed by:** Julio A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Rocket.Chat?** The platform allows customer service to be carried out quickly and dynamically. The ability to send audio and files, in addition to text, greatly aids interaction. **What do you dislike about Rocket.Chat?** The platform sometimes seems unstable, in the video recording section it does not capture the computer screen. Request comments at the end of the service. And also the impossibility for those attended to view the response on devices different from the one that requested the service. **What problems is Rocket.Chat solving and how is that benefiting you?** This question is a bit difficult to answer because we constantly face some challenges, and it is somewhat difficult to identify how much of the system we are using is from Weni and how much is from Rocket.Chat. ### 49. It works fine for team work **Rating:** 2.5/5.0 stars **Reviewed by:** Gustavo P. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Rocket.Chat?** The thing I like the most about rocket chat is the thread system, very helpful **What do you dislike about Rocket.Chat?** The downside is that the notification often don't work and I end up missing something important **What problems is Rocket.Chat solving and how is that benefiting you?** Instant messages in a simple interface, wich makes it very easy to use and to get used to. ### 50. Rocketchat is taking away key features in version 6 **Rating:** 2.5/5.0 stars **Reviewed by:** Nick R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Rocket.Chat?** We have been a long-time fans of rocket chat. We have installed many community servers for small businesses. Self-hosted chat helps keep important things private. **What do you dislike about Rocket.Chat?** Version 6 changed key features in Rocketchat. They took away read receipts. Sending a message to someone and not knowing if they received/read it is not communication. **What problems is Rocket.Chat solving and how is that benefiting you?** Reduction of email, better collaboration and integration with other opensource products. However, since March 2023 key features were removed in the community edition. ## Rocket.Chat Discussions - [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) - 2 comments, 1 upvote - [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) - 2 comments, 1 upvote - [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) - 1 comment, 1 upvote - [How do I get the Channels user is in? Secondly, When running multiple instances with traefik of any other way, Would I be able to get all the servers user is in?](https://www.g2.com/discussions/how-do-i-get-the-channels-user-is-in-secondly-when-running-multiple-instances-with-traefik-of-any-other-way-would-i-be-able-to-get-all-the-servers-user-is-in) - 1 comment, 1 upvote - [How do I actually contact rocket chat?](https://www.g2.com/discussions/40474-how-do-i-actually-contact-rocket-chat) - 1 comment, 1 upvote - [View Rocket.Chat pricing details and edition comparison](https://www.g2.com/products/rocket-chat/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-28+14%3A32%3A41+-0500&secure%5Bsession_id%5D=f29bbe9c-26fd-4df8-977d-cba90ee1853e&secure%5Btoken%5D=977d17baa056891de3f3f76023ecd040dfbfba24cac24a2a8fdc20cf2c7cc8ef&format=llm_user) ## Rocket.Chat Integrations - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [LibreNMS](https://www.g2.com/products/librenms/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Rocket.Chat Features **Business Instant Messaging** - File Sharing - Notifications - Search **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Support** - Documentation - Community Support - Professional Support ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Software Type** - Mobile - Browser Application - Desktop Application **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Rocket.Chat Alternatives - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,437 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,644 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,344 reviews)