Rocket.Chat Reviews & Product Details - Page 3

Overall, Rocket.Chat fulfills my requirements for communication solutions. It offers public channels, private channels, direct messaging, integration capabilities through Webhooks, SMS functionality, and a chat widget for websites. The setup process is straightforward, whether using Docker or Ubuntu Snap Review collected by and hosted on G2.com.

Due to Rocket.Chat not being included as a standard app option for one-click installation on most web hosts, setting it up manually becomes necessary. This is in contrast to Slack and Microsoft Teams, which are more readily available as Software-as-a-Service (SaaS) solutions. However, the process of getting Rocket.Chat operational typically demands a higher level of expertise and understanding. Additional steps and configuration are typically involved before achieving a fully functional setup. Review collected by and hosted on G2.com.

Rocket.Chat is too good at connecting with visitors. The easy integrations with the platforms like Slack, teams and other saas help a lot for easy communications. Old chat history on the application helps a lot when required. Review collected by and hosted on G2.com.

I never felt any dislike for the Rocket.Chat, but I feel it would be a great application if the UI is more simple and quick. I felt difficulty when tried to integrate with DevOps. somehow, I've made it with their support. Review collected by and hosted on G2.com.

The platform is very comprehensive. In addition to integrating with WhatsApp (the app our clients use most to get in touch), we can do various useful things for our daily activities, such as tagging conversations, analyzing data, etc. Review collected by and hosted on G2.com.

When we finish a conversation with the client, there is an option to add a comment. This comment is sent to the client as if it were the last message we are sending. Since this is not intuitive, our attendants end up adding a comment that would be just for themselves and not for the client.

Another point is that to receive messages, there is a balloon icon that must be in available mode, I think the platform should display a message on the screen reminding the user to activate this balloon. It would also be nice to have a message reminding to end the conversation when it has been open for a long time. Review collected by and hosted on G2.com.

I really like Rocket.Chat because of its flexibility and integration. Integrations with other tools, in my case with Weni Platform, are very useful because they help to centralize our support and provide more capability for large teams. And finally, the fact that it is an open-source platform means that the developer community can contribute to its development and improvements, which is great because the platform is constantly evolving. I heavily rely on its API documentation, and I find it to be very good! Review collected by and hosted on G2.com.

To fully leverage the platform, subscribing to the best plan is recommended, as it grants access to strategic endpoints and routes. Without a subscription, users may find their experience limited and unable to achieve desired outcomes. Review collected by and hosted on G2.com.

We've been using Rocket.Chat for more than five years - I've lost count - and the flexibility for integrations with other open source tools, RSS, notifications coming from other internal and external systems through webhooks, or even using the apps in the marketplace. Review collected by and hosted on G2.com.

The difference between teams, channels and discussions is very narrow.

Sometimes less technical users struggle to understand how to use topics.

I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum. Review collected by and hosted on G2.com.

I work as a developer, and what attracts me the most is the freedom to use APIs for creating customized integrations. Currently, through APIs, we perform customized integration of WhatsApp, a bot for WhatsApp with routing to Rocket.Chat departments, among other integrations that are in progress. Another very important point is the support service, which always returns to us with suggestions whenever there are doubts. Review collected by and hosted on G2.com.

The price is inaccessible for small clients.

Closed conversations cannot be deleted all at once (because many conversations are created for learning and then have to be deleted one by one).

Due to the wide range of configuration possibilities, the learning curve ends up being large, as until you learn where to change the settings and how to operate it, many errors occur and the process has to be redone. Review collected by and hosted on G2.com.

It's really simple to use and delivers a lot, it's really straight foward to setup and provides a lot of insights for administrators. Review collected by and hosted on G2.com.

At the start we had some issues with estability and sometimes people get a lot of memory usage, but things got a lot better and also dark mode. Today, I really feel it's lacking a right click feature to show the options, instead going all the way to the right side and click on the three dots. I really like to compare rocket to Discord, since they share a lot of similarities, and this right click feature is something we really want. Review collected by and hosted on G2.com.

The best thing about Rocket chat is that we can communicate with our collegue by sitting at one place and share documents and other things related to the work. Review collected by and hosted on G2.com.

The thing I dislike about this app is that I cannot see the chats outside the organisation whenever i am on leave or any other reason. This is the thing i dont like. Review collected by and hosted on G2.com.

Its more secure and convenient for organization and social platforms. Review collected by and hosted on G2.com.

It should have web version as well to use workspace url and start chats Review collected by and hosted on G2.com.

It is an extremely visual and easy-to-learn tool. In addition to being extremely efficient In addition to being an extremely safe tool, it also promotes Audio and video conferences;

Screen and file sharing;

LDAP authentication, Group Sync, two-factor authentication (2FA);

E2E encryption, SSO; Review collected by and hosted on G2.com.

I believe that it could have the functionality to delete specific groups after finishing the due subject. And that it doesn't delete the messages after a while. I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub, some issues have been waiting for weeks or months. Review collected by and hosted on G2.com.