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Rocket.Chat Reviews & Product Details

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Pricing

Pricing provided by Rocket.Chat.

Starter

Free
With One-Time Purchase

Pro

$8.00
1 user Per Year

Rocket.Chat Integrations

(3)
Integration information sourced from real user reviews.

Rocket.Chat Media

Rocket.Chat Demo - Rocket.Chat for mission-critical communications
Bring together messaging, voice, video, critical apps, and AI to keep teams connected and missions protected.
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Rocket.Chat Reviews (367)

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Reviews

Rocket.Chat Reviews (367)

View 1 Video Reviews
4.2
367 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Rocket.Chat for its customization options and security features, which allow teams to tailor the platform to their specific needs while maintaining control over data. Many appreciate its ability to facilitate organized communication through channels and direct messaging, making collaboration efficient. However, some users note that the interface can feel overwhelming for newcomers, which may hinder initial adoption.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
Alexandro D.
AD
Integration Support Engineer
Consulting
Small-Business (50 or fewer emp.)
"Affordable and Customizable Communication Solution"
What do you like best about Rocket.Chat?

I like using Rocket.Chat for its control, customization, and user experience. Having control over data is really important to me because it addresses data sovereignty, letting me know exactly where conversations, files, and user data are stored, which is great for privacy, compliance, and security. Rocket.Chat also serves as a more affordable alternative to Slack, which helps with reducing costs. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Self-hosting and maintenance can be a bit demanding, especially for smaller teams without dedicated DevOps teams or capacity. Review collected by and hosted on G2.com.

Sanal A.
SA
Software Engineer
Mid-Market (51-1000 emp.)
"Cost-Effective Communication with Rocket.Chat"
What do you like best about Rocket.Chat?

I find Rocket.Chat very helpful for internal chats, especially when it's difficult to discuss team problems via calls. I like that we can mention each tech and specifically address each issue in the chat, which makes it easier to report certain issues to specific people. The initial setup of Rocket.Chat was very helpful for our team. Overall, everything looks good, and I would highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Nothing Review collected by and hosted on G2.com.

Beezy D.
BD
Mid-Market (51-1000 emp.)
"Fast and Simple with Exceptional Privacy"
What do you like best about Rocket.Chat?

I love that Rocket.Chat is very fast with no delays. I also appreciate its easy-to-use interface and privacy features, which make me feel less stressed. The setup was simple and straightforward. I have zero complaints and hope it stays the same. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Nothing Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Great for Staying in Touch, but Feels Like a Slack Alternative"
What do you like best about Rocket.Chat?

It is a great way to keep in immediate touch with colleagues, making it simpler to communicate and share information. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

It is the poorer cousin of Slack. It can be a little clunky when searching. It is hosted by the institution so support seems to be less robust. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Versatile Omnichannel Inbox with Impressive Integration Options"
What do you like best about Rocket.Chat?

I like the omnichannel inbox which has lots of channels can be integrated. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

All advanced features need a better plan Review collected by and hosted on G2.com.

ahmed G.
AG
Technical Support Specialist
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to Use and Reliable, but Chat Customization Options Are Limited"
What do you like best about Rocket.Chat?

The fact that it was super easy to use, reliable and servers almost never went down. It is versatile with multiple features and we managed to integrate it very easily within various work tasks. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The lack of options to customise the chat such as chat colors or the notification sound. Review collected by and hosted on G2.com.

Himanshi .
H
senior strategist and manager.
Consumer Services
Small-Business (50 or fewer emp.)
"Fast and Deliver deliberate conversation. Pacing interaction is very good."
What do you like best about Rocket.Chat?

Its unique features of AI and also the templates category. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

As of now Only sometimes Task Pop up which is remaining once you ignored it. Review collected by and hosted on G2.com.

HM
Developer
Small-Business (50 or fewer emp.)
"Secure, Self-Hosted Platform with Room for Growth"
What do you like best about Rocket.Chat?

I like Rocket.Chat for its self-hostable aspect, which offers good security. The UI is pretty user-friendly, making it easier for communication. I find that it helps with easier compliance. Additionally, the self-hostable feature is pretty cool. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I'd like feature parity with Slack and similar platforms. Canvases and lists would be nice additions. Review collected by and hosted on G2.com.

naman g.
NG
Programming Analyst
Computer Software
Mid-Market (51-1000 emp.)
"User-Friendly Design and Strong Security"
What do you like best about Rocket.Chat?

I find Rocket.Chat user-friendly with its modern design, which makes it easy to chat with my freelance clients. I also appreciate the app's security features, which are crucial for keeping client data safe. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I think it would be better if Rocket.Chat added emoji and GIF support. Review collected by and hosted on G2.com.

archana o.
AO
Vice President - Head Customer service
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Empowers Client Connections with Full Transparency and Data Control"
What do you like best about Rocket.Chat?

It helps connect with client and has full transparency in discussing client concerns and we can have full control of the data Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Not as a plug and play option need technical team for the support and review.At times slow loading and takes time Review collected by and hosted on G2.com.

Questions about Rocket.Chat? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

MS
Malaika Sterling
Last activity over 4 years ago

Can I use this for personal use, similar to Whatsapp or Telegram?

Patrice B.
PB
Patrice Brissett
Last activity over 4 years ago

Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?

Pricing Options

Pricing provided by Rocket.Chat.

Starter

Free
With One-Time Purchase

Pro

$8.00
1 user Per Year

Enterprise

Contact Us
1 User Per Year
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Rocket.Chat Features
Pop-up Chat
Notifications
In-App Messaging
Customization
Conversation Archiving
Team Inbox
File Sharing
Notifications
Search
Audio Conferencing
Video Conferencing
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Rocket.Chat