Riskified Pros and Cons

I have worked in the E-commerce Fraud industry for the last 9 years, working with different fraud solutions. I can 100 % say that Riskified is the best one so far. The accuracy of the decisions is impeccable, the dashboards and the tool are very user-friendly. Their chargeback guarantee model is revolutionary. From the implementation team to the account management their services are exceptional. Is a great partner to work with. It is not only a fraud tool, but also a transversal tool that will impact many areas of your company, from sales to customers' experience in the checkout.

I will highly recommend this tool to any company that wants to accurately fight fraud. Review collected by and hosted on G2.com.

There is nothing bad I will say about Riskified. Review collected by and hosted on G2.com.

Attentiveness to concerns and they're responsiveness. Tech support always available and our account rep is never far to get in touch with. They might not or mention a specific tech support window but in fact really in our experience it has been 24/7. Product dashboard to monitor SLA and KPIs are easy to understand and use. Thus far with the relationship, we have been asked to review current product for further improvements as well test drive new products. Review collected by and hosted on G2.com.

At the moment there are no dislikes as they have been really open to concepts and adjusting the product to fit our needs. They willingness and openness to making things work for their client and how their client operates in their respective space. Not all merchant operations are the same as well the landscaping they operate in. So have a product or products available and altered to fit the merchant is a rare feature to have. Review collected by and hosted on G2.com.

What I like most is the close relationship with the account executive who tries to understand the particularities of the company, sector and country. Compared to the competitor we use in part of the operation (Clearsale) this point of quality is very similar as both companies offer excellent local service Review collected by and hosted on G2.com.

The fact that they did not want to include a flow of manual validations of orders with a data verification team, seeking a path fully automated by artificial intelligence that will not always be able to map the real risk of operations Review collected by and hosted on G2.com.

Riskified has a strong analytics team which can provide great insight on risk vectors that may have been undetectable by your organization.

They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends. Review collected by and hosted on G2.com.

If you have a very niche product, you will need to provide continuous feedback in order to have the model trained to accommodate your customer base and reduce false declines. Review collected by and hosted on G2.com.

Riskified simplifies and accelerates our order processing flow. It allows us to accept incoming orders much more efficiently and with confidence. Prior to implementing Riskified into our toolset, we spent a lot of time checking and verifying client information, payment information and order contents so we could make an informed decision on the veracity of the information and decide whether or not to accept the order.

We have been using Riskified for several years now, and I feel they are truly unequalled in their space. We are now able to utilize our time offering our clients top tier support rather than spend our time investigating them! In addition to this, the Rikified team are fantastic partners. They are responsive and supportive whenever we've had to reach out to them.

in short, adding Riskified to your flow is a complete game changer and I highly recommend the platform. Review collected by and hosted on G2.com.

I feel that at first Riskified was sometimes a bit too sensitive and would sometimes reject orders which should be covered, without providing sufficient reasons as to why. That being said, I've noticed that over time, and after sufficient analysis of the feedback we provide in each case, the system has dramatically improved each year and now we have a near perfect approval rate. Review collected by and hosted on G2.com.

Thanks to Riskified, the monitoring of fraud payment is simple and the efficiency of the machine learning had a great impact on the KPI's. The webapp is user friendly as well, and the relationship with our account manager is great. Review collected by and hosted on G2.com.

I think the Asian market isn't yet well managed by Riskified. Besides, it could be intersting to be notified if there is a change in the algorithm. Review collected by and hosted on G2.com.

Platform is ricj in details and enable the user to proceed with a deeper analisys. Also apart of the filters, the portal is really intuitive and help on the end user trainning. Review collected by and hosted on G2.com.

Portal is quite slow sometimes, Also the filtering on Portal could be more user friendly, The initial end time does not aplly the local timezone, then leads the user to incorrect filters. Review collected by and hosted on G2.com.

It is easy to use. Very friendly-tool.

The customer service center is very quick to respond and our Account Manager (Tehila) is helping us a lot with the tool.

And the dashboards are easy to use. Review collected by and hosted on G2.com.

We are having some problems with the Second Look option (but they are quickly managing it to solve it) Review collected by and hosted on G2.com.

The links it creates between oders for bettwe assesment. Review collected by and hosted on G2.com.

Sometimes there is no information why the order was decloined. Review collected by and hosted on G2.com.

I like the ease of use! It shows all pertinent information right where I need it, and it's easy to filter through the thousands of orders to see general trends within our business. Review collected by and hosted on G2.com.

I dislike not understanding why some orders with multiple "red flags" are accepted/approved by Riskified, and some orders that are declined will have full AVS match, no noticeable red flags, and the Riskified reason is ONLY something simple, like "email syntax." That doesn't make sense to me! Review collected by and hosted on G2.com.