Riskified Reviews & Product Details - Page 9

I like how the system is constantly changing to ensure that the platform more user friendly. We are easily able to see a customers risk in an easy to read chart. Review collected by and hosted on G2.com.

Response time to some inquiries can take up to 2 days sometimes and customers can be persistent. Review collected by and hosted on G2.com.

It seamlessly integrates with our online shopping cart so there is no extra step. Review collected by and hosted on G2.com.

There is sometimes a delay on approval decisions that hold up orders, but not often. Also, occasionally we get an order denial from a customer we know and trust which is odd. Review collected by and hosted on G2.com.

Fast and simple notifications for each order received which clearly indicates what we need to do next regarding orders. Review collected by and hosted on G2.com.

Sometimes we get decline that should be an approval but no system is perfect and that can usually be resolved with a discussion with the customer. If the customer doesn't enter into a discussion then it was likely a fraud attempt. Review collected by and hosted on G2.com.

Knowing that our business has this safety net allows us to focus on other areas of the business (operations, business development). Riskified has been given us the invaluable commodity of time. Review collected by and hosted on G2.com.

The algorithms used to determine potential fraudulent behaviour can sometimes be too strict and we have noticed that some email domains get flagged as fraudulent transactions every time. Review collected by and hosted on G2.com.

Excellent tool to spot fraudulent transactions. The platform is quite intuitive and can be learned in a day. Riskified had made us a couple of training during the first days to learn to use all the features.

The platform learns very fast all the fraudulent patterns of your business and within second give an answer. The answer is usually very accurate (for sure most exact than ALL the tools of the market we have tried) and when order is declined it shows you different categories of risk (fraudulent, high risk etc) and this allows you to have a better idea of the potential thread. When entering to an order, you will see a self explanatory dashboard with all the information you need to understand the main factors of the decision (location, shipping, velocity etc).

As overall, with this platform we have seen a huge decrease of fraudulent transactions and manual work within weeks. Review collected by and hosted on G2.com.

Process to resubmit for approval an order is quick but very strict. it have improved on the last year but there is still some points that might be improved Review collected by and hosted on G2.com.

I love using the Riskified Linking Tool. It gives detailed information regarding individual customers. I also like using the filters, for example we had a huge fraud ring recently and we were able to isolate the fraud using a filter for IPs. Review collected by and hosted on G2.com.

There is not much to dislike. Very user friendly, although the new second look feature is not ideal. Review collected by and hosted on G2.com.

Riskified has allowed us to focus on other parts of our ecomm business. The service they provide to us is reliable and we've been able to improve our order volume and approval rate significantly without much risk. Review collected by and hosted on G2.com.

Chargeback guarantee is limited and not as competitive as other companies that offer similar services. Reports aren't super robust and can be improved. We used to have a dedicated account manager but now everything is centralized, making it a bit difficult to get answers quickly. Review collected by and hosted on G2.com.

- performances and a good compromise between a low fraud rate and a high acceptance rate

- account management from the Riskified team

- new products and services offered by Riskified (answering to the main issues for merchants) Review collected by and hosted on G2.com.

- not so many information to analyze (blackbox style)

- having more features and solutions to give more control could be an asset Review collected by and hosted on G2.com.

I like the efficiency of the system, Riskified is able to evaluate a transaction in matters of seconds with incredible precision, and in case they were wrong they cover you up in case of a chargeback.

While, on a human level, I greatly appreciate the level of commitment that the Riskified team puts into its work. Review collected by and hosted on G2.com.

Actually there's nothing I really dislike about this solution. Review collected by and hosted on G2.com.

Effectively prevents fraud, support team responds quickly when we ask for assistance Review collected by and hosted on G2.com.

Appreciate that we can add additional information to overturn a Considerable Risk or High Risk decision, however, I often feel like that information I provide ie email matches contact information, billing matches shipping is readily available to the Riskified Team and should factor into their own decision making

Does not help with friendly fraud Review collected by and hosted on G2.com.