214 Riskified Reviews
Overall Review Sentiment for Riskified
Log in to view review sentiment.
I like that Riskified tells you exactly why orders have been declined, and it explains if the same person has been recognized from a different organization previously and in what category. Review collected by and hosted on G2.com.
Sometimes the system will not recognize the order number that we search, so we have to use an email address or other parameter to find the interaction. Review collected by and hosted on G2.com.
Riskified is a secure platform, we have obtained quick responses and solutions when submitting claims and reimbursements. Review collected by and hosted on G2.com.
In my opinion, the compatibility with PayPal is not very good. Review collected by and hosted on G2.com.
response time on the platform and the attention provided by the agents when requiring specific reviews Review collected by and hosted on G2.com.
the platform feels a bit awkward. Sometimes feels like there is maintenance going on that affects certain aspects like loading certain screens Review collected by and hosted on G2.com.
I like seeing previous declines as well as IP locations. Review collected by and hosted on G2.com.
I dislike that if someone is using a reshipping address that has been black listed, and if they put a slight change to it like adding "unit 215" it goes through. Review collected by and hosted on G2.com.
Accurate fraud detection, strong friendly-fraud disputing solution, professional account management, useful analytical web interface Review collected by and hosted on G2.com.
Focus purely on fraud prevention means merchants in the EU need to handle 3DS/PSD2 on their own. Not a downside but something to consider when building a fraud prevention strategy and infrastructure. Riskified offers only the Chargeback Guarantee product - merchants who want to split traffic between chargeback guarantee and uncovered model (screening only) will need a secondary solution in place. Review collected by and hosted on G2.com.
I love their personal and quick service, I have seen them going beyond and above to help us and always willing to do something for their customers. They are very helpful when we try to verify additional information regarding chargebacks and KPIs.
If we need reports or follow-ups they provide them accurately and the customer service team always replies quickly and resolving my issues.
They really help us get the proper information to be able to make the best-oriented decisions to reach our goals and also protect the company from fraudulent attacks. Review collected by and hosted on G2.com.
I must say that in my position and line of work I have no complaints about them. I do not work with other companies similar to Riskified to be able to compare. For the needs that I have they cover them up very well.
I must say that even when I had reviewed other vendors just to better understand the market and what they can offer to us, I have never seen one that fits so well to our company's needs and requests. Review collected by and hosted on G2.com.
That it is quick and easy to use.You simply just take the email and sometimes even the number run it through the system and you will get immediate feedback on why it was flagged. You can also re-run it right there and it a lot of times will unflag and when it doesn't it at least tells you why which you can use in your response to your customer. We also use it after a purchase is made to figure out of the purchase was legit or not. The system can show you where the order was placed, where it is shipped and also the billing so you can know if the customer actully bought the item. The system also shows you if/when a proxy was used as well. Review collected by and hosted on G2.com.
Sometimes people are flagged for no reason. When we re run their info, they are flagged again. So alot of time we end up having to do a secondary look, which then finally allows them to purchase. Which secondary look is very easy I would say. I think once that sytem is updated and is closer to only flagging those that need to be flagged it will be as close to perfect. But it is kind of nit picking becuase in a sense you would rather it over flag and we are able to run another review than under flagging and allowing a bunch of fruadster to purchase on your platform. Review collected by and hosted on G2.com.
