214 Riskified Reviews
Overall Review Sentiment for Riskified
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We are covered against fraudulent transactions - most of the time Riskified will block them for us, but on the occasions that they are let through we can claim the charge back from Riskified Review collected by and hosted on G2.com.
Occasionally it blocks orders that aren't fraudulent, which can be a bad customer experience Review collected by and hosted on G2.com.
I would have to say that the Riskified Team is the best part about the organization. Not only is the support staff knowledgeable, but they go above and beyond to help achieve our goals. Review collected by and hosted on G2.com.
I know that every survey tends to have this question but based on the specific capacity in which we leverage Riskified, I cannot say that I have a dislike so far. Review collected by and hosted on G2.com.
Riskified is fantastic! It just works! We have tried a number of other software that the algorithms just were not up to par and letting through fraudulent orders and holding high #s of orders that were not actual fraud. Review collected by and hosted on G2.com.
Would be nice to have a faster way to whitelist the order/customers when they reach out to us due to being blocked. Right now has to be donet through email and about a 24 hour turn around which is hard when customers are already upset Review collected by and hosted on G2.com.
A lot of specifications for flagged orders and a very user-friendly platform. Review collected by and hosted on G2.com.
Riskified is a really user-friendly platform. I sincerely have nothing negative to say. Review collected by and hosted on G2.com.
That you ensure we don't get chargebacks Review collected by and hosted on G2.com.
Following procedure, seems like the reps do not follow the email request we made when they send a follow up. Review collected by and hosted on G2.com.
I have used several fraud prevention tools over the years and Riskified is by far the best tool in the market. Identify fraudulent transactions with a great precision almost instantly and it is easy for all agents to understand the dashboard with the reasons of declined or approval.
Customer service is also great and they are quick to solve your questions and also to advice regarding suspicious transactions.
The chargeback representation service makes our life very easy as with a few information we pass to Riskified they manage to represent the case against the credit cards/banks Review collected by and hosted on G2.com.
Platform can take a while to learn the fraud patterns of your customers so you might want to time wisely the the launch on your company (avoid tricky periods otherwise you will have some extra orders cancelled) Review collected by and hosted on G2.com.
Whenever I have a question or concern, I always receive a quick response from the Riskified team, no matter what the topic is. Review collected by and hosted on G2.com.
There is not anything I can say that I dislike of Riskified. Review collected by and hosted on G2.com.
Riskified are effective in detecting fraud. In cases where fraudulent orders are approved Riskify reimburse for any chargeback incurred giving peace of mind. Account Managers provide regular feedback and communications Review collected by and hosted on G2.com.
So far everything has been good. Monthly back up data for invoices could be better Review collected by and hosted on G2.com.
Insurance on approved orders.High approval rate. Review collected by and hosted on G2.com.
No visibility into the factors that caused Riskified to approve or reject a specific order..Some orders take extra time to review and end up being sent to our fulfillment software. (We have inadvertently shipped rejected orders because of this) Review collected by and hosted on G2.com.
