214 Riskified Reviews
Overall Review Sentiment for Riskified
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Previous to Riskified, we had a payment verification process that was time consuming, strict, and rejected an excess of payments leaving our customers unhappy. Since switching to Riskified, we have increased our retention in customers because of quick and painless payment verification. Review collected by and hosted on G2.com.
Honestly, I cant think of anything to dislike. The Riskified team is quick to respond and offers help in any way that they can. The close to instant approval or rejection of a payment followed by quick support from the Riskified team lightens the workload for both our transactions team and our support team. Review collected by and hosted on G2.com.
I like the piece of mind knowing that I don't have to worry about fraud and that I'm protected against chargebacks. Review collected by and hosted on G2.com.
I dislike the occasional false positives. While it doesn't happen often, it can create awkward customer service interactions as we don't always know what to tell a customer that has been flagged for fraud. I also prefer to be reimbursed directly for chargebacks vs receiving credit towards next months fees. Review collected by and hosted on G2.com.
I find Riskified very helpful when it comes to the way we use it to help ticket our bookings. It helps us identify fraud a lot quicker and also gives us the information that is required when we want to understand the reason behind a riskified no. Review collected by and hosted on G2.com.
I wouldnt say there is anything i dislike about riskified Review collected by and hosted on G2.com.
Deploying the app and creating order tags was simple and easy to deploy. We love the fact that we can focus our attention on other business needs versus reviewing orders daily and not having a backlog coming back from the weekend. Review collected by and hosted on G2.com.
For the initial launch we had some false positives but eventually we sorted out these exceptions. Review collected by and hosted on G2.com.
Riskified offers an easy integration to any eCommerce platform. Their onboarding team is very helpful in getting set up with the platform. Review collected by and hosted on G2.com.
To be honest there haven't been any features I haven't liked. The solution is very flexible so if any issues have come up the Riskified team has been able to resolve them in a timely matter. Review collected by and hosted on G2.com.
to see if the payment worked out, what the payment failed, when and where it was ordered, payment method, where to order, order status, was a network and device is used to help with errors, Review collected by and hosted on G2.com.
not always so easy because only in English, sometimes hard to figure out exactly why order did not work, not easy for beginners to go through, Review collected by and hosted on G2.com.
With Rsikified we have to cancel less orders because of suspected fraud. Like that we are directly able to create additional revenue from new customers and also add additional lifetime spending customers to our customer base. Review collected by and hosted on G2.com.
We would like to have more information for declined orders. Why exactly was an order declined? Review collected by and hosted on G2.com.
The ease of setup and operations with Riskified's Shopify connector is exceptional. We've been able to almost fully automate our fraud mitigation practices, which results in a significant amount of found time for our team to focus on growth. Review collected by and hosted on G2.com.
Billings are in USD only. While that's OK for us (Canadian corp), it can be a bit of a hassle for international businesses that use a different currency as their trading currency. Review collected by and hosted on G2.com.
with the implementation of this product, our fraudulent transactions decreased a lot and the functionality after the integration works correctly. with this software also the manual work from our agents decresed a lot. Review collected by and hosted on G2.com.
at the moment I didn't find any disliked thinks, but i can tell you that the dashboards is not so immediate, sometimes it's too hard to check the transaction, but if you start using it, you'll get used to without problem. Review collected by and hosted on G2.com.
Riskified has a very seemless integration, a great support team, and a willingness to adapt, update, and accommodate to your business. Review collected by and hosted on G2.com.
In personal experience, there have tended to be occasional hiccups in matching disposition data which can effect chargeback reimbursement. Review collected by and hosted on G2.com.
