Ring.io Features
What are the features of Ring.io?
Calling
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
Contacts
- Personalization
- Information Locater
- Record Prospect Data
Insights
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
Dialing Options
- Preview Dialing
Agent Tools
- Whisper Coaching
- Call Recording
Automation
- Voice Activity Detection
Top Rated Ring.io Alternatives
Ring.io Categories on G2
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Phone Number Management
Local Phone Numbers | Generate phone numbers native to a target location This feature was mentioned in 15 Ring.io reviews. | 94% (Based on 15 reviews) | |
Toll-Free Numbers | As reported in 14 Ring.io reviews. Create toll free numbers for tracking purposes | 86% (Based on 14 reviews) | |
Port Existing Numbers | Transfer existing numbers into the call tracking system 16 reviewers of Ring.io have provided feedback on this feature. | 89% (Based on 16 reviews) |
Tracking
Dynamic Number Insertion | As reported in 14 Ring.io reviews. Assign a unique tracking number to each visitor | 92% (Based on 14 reviews) | |
Multi-Channel Call Attribution | Decipher which marketing channels are converting and most effective 14 reviewers of Ring.io have provided feedback on this feature. | 88% (Based on 14 reviews) |
Call Routing
IVR | Based on 14 Ring.io reviews. Direct a phone call without the need for a human representative, but instead a voice responder | 92% (Based on 14 reviews) | |
Call Scheduling | Route calls based on the time of the day to reach the proper representative 16 reviewers of Ring.io have provided feedback on this feature. | 89% (Based on 16 reviews) | |
Geo-Routing | Route calls based on location to reach the proper representative 15 reviewers of Ring.io have provided feedback on this feature. | 84% (Based on 15 reviews) |
Analytics
Call Data | Based on 19 Ring.io reviews. Provide the representative with caller data upon receiving a phone call | 96% (Based on 19 reviews) | |
Call Recording | Offer the ability to capture and replay a conversation for further information 19 reviewers of Ring.io have provided feedback on this feature. | 97% (Based on 19 reviews) | |
Advanced Reporting | Based on 16 Ring.io reviews. Prepare detailed reports regarding call data by source, keyword, or landing page | 95% (Based on 16 reviews) | |
Conversation Intelligence | Uses machine learning to analyze conversations and optimize call performance 14 reviewers of Ring.io have provided feedback on this feature. | 82% (Based on 14 reviews) | |
Open Rates | Records the rate at which emails are opened. | Not enough data | |
Link Activity | Records the rate at which links in emails are followed. | Not enough data |
Calling
Record Calls | As reported in 32 Ring.io reviews. Records calls for future reference. | 96% (Based on 32 reviews) | |
Generate Location | As reported in 26 Ring.io reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up. | 92% (Based on 26 reviews) | |
Call Types | Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 26 reviewers of Ring.io have provided feedback on this feature. | 88% (Based on 26 reviews) | |
Click-to-Call | Gathers contacts from integrated tools, allowing users to call with one click. 30 reviewers of Ring.io have provided feedback on this feature. | 96% (Based on 30 reviews) |
Contacts
Personalization | Retains a log of extraneous contact information such as timezone and contact engagement. 28 reviewers of Ring.io have provided feedback on this feature. | 93% (Based on 28 reviews) | |
Information Locater | As reported in 26 Ring.io reviews. Finds and opens saved contact information for reference at the time of a new call. | 92% (Based on 26 reviews) | |
Record Prospect Data | As reported in 25 Ring.io reviews. Allows users to denote which contacts they believe are prospective customers. | 91% (Based on 25 reviews) |
Insights
Notes | Allows users to take notes during or after the call for future reference. This feature was mentioned in 27 Ring.io reviews. | 92% (Based on 27 reviews) | |
Daily Summary | Delivers users a daily summary of activity. 31 reviewers of Ring.io have provided feedback on this feature. | 90% (Based on 31 reviews) | |
Automated Voicemails | Sends automated voicemails to prospective clients who fail to answer. 29 reviewers of Ring.io have provided feedback on this feature. | 91% (Based on 29 reviews) | |
Automated Emails | As reported in 23 Ring.io reviews. Sends automated emails to increase engagement with prospective clients. | 86% (Based on 23 reviews) | |
Sorts Prospects | Based on 19 Ring.io reviews. Organizes contacts based on probability of success. | 79% (Based on 19 reviews) |
Customizations
Email Platform Integration | Syncs information from other software such as contacts, emails and calls to reduce manual data entry. | Not enough data | |
Email Scheduling | Allows administrators to schedule out emails in advance. | Not enough data | |
Notifications | Reminds administrators to follow-up on emails based on pre-set reminders. | Not enough data | |
Templates | Allows for the creation of templates for frequently-sent emails. | Not enough data |
Personalization
Custom Reports | Generates reports with customizable fields to further understand employee performance. | Not enough data | |
Dashboards | Visualizes individual and team insights such as new leads and outbound calls. | Not enough data | |
Goal Setting | Allows teams to set trackable goals within the tool. | Not enough data |
Administrative
Integration | Integrates with CRM and financial systems to help determine goals | Not enough data | |
Behavior Monitoring | Allows managers and administrators to peruse profiles and monitor employee behavior and performance. | Not enough data | |
Session Summary Notes | Based on 16 Ring.io reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. | 85% (Based on 16 reviews) | |
Administrator Access | Based on 14 Ring.io reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. | 92% (Based on 14 reviews) | |
Reporting & Dashboards | Based on 17 Ring.io reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | 90% (Based on 17 reviews) | |
Session Recording | Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. | Not enough data |
Integrated Workflows
Task Management | Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete. | Not enough data | |
Email Tracking/Automation | Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence. | Not enough data | |
Calls and Voice | Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls. | Not enough data | |
Other Outreach Options | Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more. | Not enough data | |
CRM Integration | Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach. | Not enough data | |
Calendar | Integrates with calendar software so users can seamlessly schedule calls. | Not enough data | |
Shared Records | Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. | Not enough data |
Repeatability and Reportability
Content Management | Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc. | Not enough data | |
Workflow Management | Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems. | Not enough data | |
Workflow Performance | Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members. | Not enough data | |
Sales Coaching and Insights | Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints. | Not enough data | |
Gamification | Provides gamifaction features to rank sales reps on performance | Not enough data |
Dialing Options
Preview Dialing | Based on 22 Ring.io reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins. | 93% (Based on 22 reviews) | |
Progressive Dialing | Based on 19 Ring.io reviews and verified by the G2 Product R&D team. Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. | 96% (Based on 19 reviews) |
Agent Tools
Omnichannel | Ensures that the caller experience is seamless across their entire call. 18 reviewers of Ring.io have provided feedback on this feature. | 89% (Based on 18 reviews) | |
Whisper Coaching | Based on 20 Ring.io reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time. | 85% (Based on 20 reviews) | |
Callback Scheduling | Reschedules calls within the software itself, either through a prompt or by the agent themselves. This feature was mentioned in 17 Ring.io reviews. | 89% (Based on 17 reviews) | |
Call Recording | Based on 24 Ring.io reviews and verified by the G2 Product R&D team. Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. | 97% (Based on 24 reviews) |
Automation
Voice Activity Detection | Decides response type by determining if voice is a human response or an answering machine. This feature was mentioned in 20 Ring.io reviews. | 84% (Based on 20 reviews) | |
Voice Broadcast | Based on 19 Ring.io reviews and verified by the G2 Product R&D team. Presents a prerecorded audio message when the call is answered. | 87% (Based on 19 reviews) | |
Interactive Voice Response (IVR) | Based on 16 Ring.io reviews and verified by the G2 Product R&D team. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents. | 93% (Based on 16 reviews) | |
Call Scrubbing | Based on 14 Ring.io reviews and verified by the G2 Product R&D team. Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry. | 93% (Based on 14 reviews) | |
API / Integrations | Based on 20 Ring.io reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | 93% (Based on 20 reviews) |
Text Messaging
Bulk SMS | Enables users to send mass text message campaigns | Not enough data | |
Two-Way Text Messaging | Facilitates two-way text messaging to encourage consumer engagement and loyalty | Not enough data | |
Text Scheduler | Provides the ability to schedule single or bulk text messages to recipients on a specific date and time | Not enough data | |
Automatic Replies | Provides automatic text message replies to recipients | Not enough data | |
MMS Marketing | Sends out multimedia via text messages, such as coupons, pictures, and audio | Not enough data | |
Personalization | Offers features for personalizing text messages based on customer information or past behavior | Not enough data | |
Transactional SMS | Allows users to establish automated workflows and triggers to deliver transactional text messages | Not enough data |
Channels
Voice | Based on 11 Ring.io reviews and verified by the G2 Product R&D team. Provides voice call functionality. | 91% (Based on 11 reviews) | |
Mobile SMS | Accepts contacts initiated through SMS or other mobile text functions. | Not enough data | |
As reported in 10 Ring.io reviews. Allows CSRs to receive and answer customer emails. | 95% (Based on 10 reviews) |
Functions
Session Routing | Based on 13 Ring.io reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. | 90% (Based on 13 reviews) | |
Session Queuing | Based on 15 Ring.io reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available. | 91% (Based on 15 reviews) | |
Concurrent Calling | Based on 13 Ring.io reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality. | 94% (Based on 13 reviews) | |
Speech Analytics | Provides some level of analytics based on keywords and vocal tones. | Not enough data | |
Auto Dialer | Has auto dialing or predictive dialing functions for outbound use. | Not enough data | |
IVR | Includes an interactive phone menu. | Not enough data | |
Inbound Screen Pop | Populates CSR's screen with available customer data. | Not enough data | |
Persistent Data | Based on 10 Ring.io reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses. | 95% (Based on 10 reviews) |
Administration
Martech Integrations | Based on 13 Ring.io reviews. Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels | 82% (Based on 13 reviews) | |
Privacy, Security, and Compliance | Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR This feature was mentioned in 14 Ring.io reviews. | 89% (Based on 14 reviews) | |
Performance and Reliability | As reported in 16 Ring.io reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 90% (Based on 16 reviews) |
SMS Platform
Reporting | Provides pre-built or customizable performance reports | Not enough data | |
Automation | Automates tasks and features for added convenience | Not enough data | |
Short Codes | Provides businesses with 5- to 6-digit short codes for running text marketing campaigns | Not enough data | |
API Integration | Facilitates the integration of text messaging into existing business applications through an SMS gateway API | Not enough data |
AI and Automation
Lead Prioritization | Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. | Not enough data | |
Lead Scoring | Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage | Not enough data |
Generative AI
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data |
