Rho's customer service team is very helpful. Any issues we run into, they are quick to respond and advise how we can do what we need to. When we find that a feature we need is missing from the platform, customer service bubbles this need up to their development team and the feature is soon built into the platform. Review collected by and hosted on G2.com.
There is a limit of only 3 attachments per transaction, which has meant that some of our documentation needs to be finagled to condense into only 3 documents. It is also impossible to adjust reimbursement requests from either the submitter or approver end, so if someone makes a typo they have to start over with a whole new request. Review collected by and hosted on G2.com.
110 out of 111 Total Reviews for Rho
Overall Review Sentiment for Rho
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Centralized system that is easy to use for all levels of the organization with exceptional customer service. Unlike some large companies where customer service is "I have forwarded your response to appropriate party" and then waiting weeks for a response. RHO provides solution-driven, timely responses. Review collected by and hosted on G2.com.
Working through some bugs. For example, when we select "Missing or Incorrect Requirements" as a reason and add a comment, it does not send the user an notification. These are small items that are usually fixed with an update, but we do like that they are always updating and modernizing the system. Review collected by and hosted on G2.com.
Rho offers our users a one touch experience for reporting company expenses on a corporate card. The text alert at the point of purchase means before they leave the counter or stand up from the table, the expense report item can be completed.
The company implementation of Rho was easy and took less than 2 hours. We sync with Quickbooks Online seamlessly, which has saved the finance department 60 hours per month and delayed a planned headcount addition indefinitely.
We also do monthly expense management reimbursements through Rho which makes this process much more efficient for our users and scalable for the finance team.
The customer support team is amazing and each interaction with them is pleasant, informative, and positive.
I review/approve transactions and sync to QBO daily which makes my job much easier. Rho has all the features of a legacy platform but is designed like a fintech product, so it's constantly evolving and growing to meet our needs and the needs of our growing user base.
Our users love it! For several of them, this is their first experience with a corporate card and expense management program and they will compare everything else they use in their careers to Rho (good luck to all other products). Review collected by and hosted on G2.com.
The only challenge I have with Rho is that sync status doesn't update automatically and requires a page refresh before the status changes. Review collected by and hosted on G2.com.
Rho is easy to use and has great customer support. I use my Rho card all the time since I travel a lot for work and I have never had an issue with it. Expenses are easy to log and so are company reimbursements. I like the digital Rho card feature as well for people who do not use a company card very often. Overall, Rho is very conveinient and I would recommend them to anyone. Review collected by and hosted on G2.com.
I don't really have any dislikes about Rho. There were a few bugs in the beggining with loggin expenses but the Rho team already fixed them. Review collected by and hosted on G2.com.
We opened a Rho account before we raised our first financing round and have been their customers ever since. They are the easiest bank I've ever worked with, especially since we've worked with other standard big banks before for business needs. They allow a single person to take care of the entire company's finances quickly - everything from checking account, AP, expenses, to treasuries. They are also very supportive, not just about using the website, but can help out with broad questions about best practices for running startup's finances. Review collected by and hosted on G2.com.
This is not necessarily a downside to many people, but it is worth knowing that Rho is rolling out many features and improvements, which often means that the user interface and experience can change quite a lot. The interface always stayed intuitive, however, so it was never an issue. Review collected by and hosted on G2.com.
Now that our company has switched over to Rho for tracking our expenses, I don't put off waiting until the end of the month to submit my expenses. When I make a purchase, I get a text and email reminder. I just simply click the link and upload the receipt and I'm done. If I'm in a hurry, in the car, or not able to submit to upload the receipt, I get text and email reminders at the end of the day to help keep me on track with our accounting department. Review collected by and hosted on G2.com.
I don't know that I've found any downsides to the Rho service. The UI is extremely weel built and easy to use/navigate. Review collected by and hosted on G2.com.
I love the ability to create virtual cards for employees, specific dates, or for particular vendors Review collected by and hosted on G2.com.
It's not yet fully integrated into our ERP so automatic or uploaded receipts don't push to the ERP. I'd rather do this in Rho due to the better UI but unfortunately I have to upload receipts in the clunky ERP. Review collected by and hosted on G2.com.
RHO has worked very well for my company to help us properly communicate and regulate what we need and when we need it. We are able to keep a list of all receipts, inventory, general needs, and it all is financially organized into well put lists for easy management and assessment. Review collected by and hosted on G2.com.
I struggle a little with the app vs. texting receipts and pictures for cataloguing information away. Usually I find the text feature is weaker than going into the app and filling out the information myself. Review collected by and hosted on G2.com.
What I like about Rou: Simplicity, easy to navagite, very quick refresh of screens, very ogranized. Review collected by and hosted on G2.com.
What I do not like about Rou: if you make multiple purchases a day, and submit your receipts at the end of the day VIA text message, it does not add the receipt to the correct purchase on the APP from the text thread. Review collected by and hosted on G2.com.
I liked how easy it was to get set up as an end user. Filling out the expenses was the easiest experience I've had for a business expense card. Review collected by and hosted on G2.com.
Initial notifications were pretty agressive, but I was able to turn the ones I didn't want off by going into settings. It would have been nice to have an easy option to decline notifications from email/text that I didn't want. Review collected by and hosted on G2.com.
Team cards in Rho Banking website is customizable and very easy to use. I like how easy it is to setup labels and budgets for coding expenses. Rho emails and texts provide immediate confirmation of purchases which is very helpful as well. Review collected by and hosted on G2.com.
I would like more custom options for downloading transaction history. For example, download transaction history by user, Label, or Budget. Review collected by and hosted on G2.com.
