Restaurant365 Reviews & Product Details - Page 20

The menu selections are great, makes it easy to find specific sources of data and their associated forms

. I'm also a fan of the customize button on the GL Reporting, makes adjusting reports on the fly a breeze! All of the different export options make it much easier for producting journal entry backups too Review collected by and hosted on G2.com.

The GL reporting comes out wrap text and merged columns, major pain in the butt! We have to format all of the data that is exported because it doesn't export in a format conducive to pivot tables. So for each report I run, I'm spending 20 minutes just validating that the formatted data matches the original output. Review collected by and hosted on G2.com.

Besides having incredibly smart and helpful team members who are always available to help, the software is a huge improvement from Intuit Quickbooks Enterprise. Very easy to use and the fact that it integrates with your POS system is a big bonus. I would highly recommend Restaurant365! Review collected by and hosted on G2.com.

As a 20+ year user of Quickbooks, I find that the reporting tools are somewhat confusing to use. It typically takes me a few tries to get the proper report to generate. With this said however, their development team is alway making improvements to the software based on customer suggestions. Review collected by and hosted on G2.com.

analytics; easy to understand once set up; makes every process standardized Review collected by and hosted on G2.com.

painful to get everything set up well. took us about 3-4 months of fully using it to get everything sorted Review collected by and hosted on G2.com.

After using for a year I'm pretty adjusted to how it works. New features highlighting differences between receiving and electronic invoicing are priceless, before it didn't make sense to even do electronic invoicing. Online banking features and their sort of auto reconcile are really good and save a ton of time monthly. They're very responsive on support and have implemented changes to help fix bugs, etc. Review collected by and hosted on G2.com.

*Too* customizable - easy to just get way too much in the system with the same information. Security is way too bundled. You can either restrict a lot or nothing. Lots of bugs left including really important stuff like recipe costing not working well. In multi-store setting the bank accounts are tough to work with since you can access a master payor account from locations from which the accounts don't belong. Does not interface with payroll service very well, which is very disappointing. Review collected by and hosted on G2.com.

I like the simple functionality within their app for counting inventory and running through labor. I also like that the account team seems to love doing their accounting within the platform and they have noted a lot of pros compared to QuickBooks Review collected by and hosted on G2.com.

Being a decent-sized franchisee, we have really run into issues regarding enterprise reporting. We like to look at overall theoretical cogs by location then be able to drill down into the larger variance shops, with 365, we cannot do this as of the time I am writing this. We have pushed them to get this implemented as we think this is very valuable to anyone with over 10 units. A lot of the things we dislike are related to reporting and lack of high-level enterprise reports. Review collected by and hosted on G2.com.

Easy to learn and to teach others to use. Lots of data available. The integration with Toast makes tracking my data so easy Review collected by and hosted on G2.com.

Sometimes it runs noticeably slow or presents glitches. Support is hard to come by after normal business hours. Weekend support would be very much appreciated. Review collected by and hosted on G2.com.

Quite frankly R365 is easy to use and gets the job done. Restaurant management isn't rocket surgery but it isn't easy either. R365 is comprehensive in features to cover what we need. Recipes, inventory, AP, and more all just work the way you need them to work to get your job done. Review collected by and hosted on G2.com.

The interface can feel antiquated at times and there is a bit of a learning curve that is probably to be expected with any software. Review collected by and hosted on G2.com.

The support team is great and our account rep, Marc is one of the best in the business. Answers to questions are responded to very quickly. I also like that the software has the ability to handle multiple legal entities. Review collected by and hosted on G2.com.

The reporting module is limited. R365 did introduce a new reporting module that has potential but it comes with a bit of a learning curve for businesses that have multiple legal entities and/or don't have plain vanilla operations. The budgeting module works but can be buggy at times.

The catering module may work well for restaurants but is not adequate for an event catering company such as ours as the system is not designed to handle mass orders that are built in advance and require the food orders to be combined into a master ingredient list for chefs and other food support staff. Review collected by and hosted on G2.com.

R365 is always taking customer feedback to further evolve and develop their platform. I appreciate their dedication to always striving for improvement based on customer needs. The support team has always been quick to respond to any questions or issues that have arisen in my experiences. Review collected by and hosted on G2.com.

The downside to always evolving and innovating is that sometimes functions are rolled out without being fully vetted. There are times when I run into issues with a new feature or a glitch in the system. However, I'll accept these issues for a company that is working to better meet my needs. Review collected by and hosted on G2.com.

It's easy to enter invoices and apply payments. The reporting features are also very convenient. Review collected by and hosted on G2.com.

I don't like that you cannot pay a Customer Payment in the Customer Invoice screen like you can for invoices. I don't like that you cannot delete Commissary Orders if you make a mistake. Review collected by and hosted on G2.com.