Best Restaurant Business Intelligence & Analytics Software
Restaurant business intelligence & analytics software takes a restaurant’s data and then visualizes and analyzes that data. This provides restaurant owners with more insight into the performance of their business, helping them make informed decisions moving forward.
Restaurant business intelligence & analytics software helps restaurant owners gain a big-picture view of their restaurant’s performance while also providing in-depth snapshots or specific aspects of their business based on data. While a restaurant owner may use a business intelligence platform or self-service business intelligence software to achieve the same goal, restaurant business intelligence & analytics software is built for the restaurant industry with features catered specifically to the needs of restaurants. Restaurant owners and managers can adjust business strategies based on the reports and analytics provided by restaurant business intelligence & analytics software. By housing all this data in one place, information is easily organized and accessible for future reference.
Restaurant business intelligence & analytics software may be used in conjunction with restaurant management software, restaurant POS software, or restaurant delivery/takeout software, all of which collect data that may imported into the restaurant business intelligence & analytics platform. Users may also want to use small-business accounting software or accounting software to gain financial insights. Data from restaurant inventory management & purchasing software may also help provide a full view of the business.
To qualify for inclusion in the Restaurant Business Intelligence & Analytics category, a product must:
Best Restaurant Business Intelligence & Analytics Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Restaurant365 is a restaurant-specific, integrated restaurant management solution designed to streamline and optimize various aspects of restaurant operations. From financial management and accounting
- Controller
- Director of Operations
- Restaurants
- Food & Beverages
- 75% Mid-Market
- 14% Small-Business
1,767 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Petpooja is one of the leading restaurant management software powering over 80,000+ restaurants across India, UAE, The Middle East, Canada, and South Africa. We offer a holistic cloud-based restaur
- Food & Beverages
- Restaurants
- 52% Small-Business
- 44% Mid-Market
355 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Supy is the data-driven restaurant inventory management platform built to help multi-branch hospitality businesses cut costs, reduce waste, and maximize profits. Our suite of back-of-house products
- Operations Manager
- Branch Manager
- Restaurants
- Food & Beverages
- 75% Mid-Market
- 25% Small-Business
522 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Restroworks(formerly known as Posist) is a leading cloud-based restaurant management software, providing a range restaurant solutions like the cloud-based POS system. Restroworks, a B4B company, dri
- Manager
- Restaurant Manager
- Restaurants
- Hospitality
- 52% Small-Business
- 43% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ottimate (formerly Plate IQ) is AP automation AI that provides a smarter way for AP managers, approvers, controllers, and CFOs to work through the entire invoice lifecycle. With mature deep learni
- Controller
- Restaurants
- Hospitality
- 56% Mid-Market
- 35% Small-Business
609 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 100,000 locations in 100+ countries to manage inventory, staff scheduling, le
- Restaurants
- Food & Beverages
- 47% Mid-Market
- 40% Enterprise
1,145 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Bikky is the first Customer Data Platform (CDP) built exclusively for large, multi-unit restaurant brands. By integrating with point-of-sale systems, online ordering providers, payment processors, a
- Restaurants
- 67% Mid-Market
- 28% Small-Business
137 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
MarginEdge is a restaurant management software that uses the power of both POS and invoice data to show you your food and labor costs in real-time - enabling you to make impactful decisions in the mom
- Restaurants
- 64% Mid-Market
- 36% Small-Business
189 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We believe that selling online is imperative for restaurants and food chains in the 21st century. However, building an effective online presence by developing apps and websites in-house can be an expe
- Director
- Food & Beverages
- Restaurants
- 51% Small-Business
- 39% Mid-Market
263 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Craftable is hospitality’s leading profit management software platform. By bringing together purchases, labor, recipes, and sales, Craftable helps operators eliminate inefficiencies so they can achiev
- Restaurants
- Food & Beverages
- 59% Small-Business
- 37% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Avero Slingshot is a cloud-based, SaaS analytics platform that turns mounds of data into clear, simple, actionable insights. Avero Slingshot takes the guesswork out of decision making and helps you w
- Hospitality
- 50% Mid-Market
- 40% Enterprise
892 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
MarketMan is a cloud-based inventory and supply management system designed specifically for restaurants and supply chains. The software comes with a full suite of features and tools designed to stream
- Food & Beverages
- Hospitality
- 53% Small-Business
- 43% Mid-Market
262 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zenput is now part of Crunchtime – the leading operations management software for multi-unit restaurant brands and foodservice operators. Zenput is an operations execution platform used by brands such
- Restaurants
- Food & Beverages
- 56% Mid-Market
- 33% Enterprise
1,145 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Fishbowl provides deep insights to execute data-driven decisions and personalized marketing that drive brand preference and amplify guest sales and visits.
- 70% Mid-Market
- 20% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Centralise recipes, inventory, purchasing, and planning to deliver unmatched efficiency and clarity across all your locations. Bring the key aspects of your back-of-house operations together in one
- Hospitality
- Food Production
- 60% Small-Business
- 32% Mid-Market
717 Twitter followers
Learn More About Restaurant Business Intelligence & Analytics Software
What is Restaurant Business Intelligence & Analytics Software?
Restaurant business intelligence & analytics software give restaurant owners more insight into their business performance. Restaurant business intelligence software allows businesses to collect and measure data from multiple sources, such as restaurant POS systems, restaurant management software, restaurant inventory management software, etc. Still, it also creates data-driven models that can learn independently.
This industry uses data analytics software to provide industry-specific business intelligence for restaurants, such as menu analysis and food costs. It arms owners with real-time predictive analytics that help streamline operations, increase profits, and deliver exceptional marketing campaigns. The software also analyzes labor costs, helps to drill down food costs, and enhances the customer experience.
What Types of Restaurant Business Intelligence & Analytics Software Exist?
There are mainly two types of restaurant business intelligence & analytics software currently in use; traditional analytical platforms and cloud-based business intelligence and analytics systems. While most of the restaurant business operations were earlier performed by conventional business sales data systems, there is a shift with businesses moving towards cloud-based systems. Some solutions are available as mobile apps, allowing free-flowing accessibility to navigate the restaurant floor.
On-premises platforms
On-premises analytical platforms are traditionally embedded in the restaurant management system. Often this software must be updated manually, and most data storage occurs inside the premises. Owners and managers may choose an on-premises product to promote user adaptation by placing the analytics inside regularly used software.
Cloud-based systems
Cloud-based restaurant analytics solutions are all-in-one business intelligence systems that allow owners to make informed decisions. Cloud-based functionality allows a convenient and efficient communication path by housing all the business data in one place, making it accessible for future reference. Cloud-based software is straightforward to implement via portable tablets and touchscreen stations, easing the learning curve and implementation process for restaurant managers.
What are the Common Features of Restaurant Business Intelligence & Analytics Software?
The following are some core features within restaurant business intelligence & analytics software that can help users provide robust reporting, save hours, and make daily profit-driven decisions.
Reporting and analytics: Restaurant business intelligence & analytics software takes data and then visualizes and analyzes it. This collection of data creates a clear picture of its operations. With this data and analysis, restaurant owners and managers can decide where they are performing well and where to improve. While data analytics solutions will provide more robust information, the essential tools within restaurant management systems are often enough for busy restaurateurs without a background in data science.
Loyalty programs: The hospitality industry depends on successful marketing, where presentation and guest experience are vital. Loyalty programs are an easy way to help ensure repeat business. Using restaurant analytics tools with a built-in loyalty program, users can create gift cards, punch cards, or any other loyalty programs quickly and efficiently to ensure customers keep returning and spending more.
Menu analysis: Restaurant business intelligence & analytics solutions provide menu creation features to help users customize their menu items via banners, images, etc. This can help businesses become more discoverable to customers and differentiate from competitors.
What are the Benefits of Restaurant Business Intelligence & Analytics Software?
These restaurant business intelligence & analytics tools help provide visibility into a company’s data. Employees can make informed decisions and positively impact the company by visualizing and understanding business data. With the amount of data accessible to businesses today, it is a near necessity that they implement some restaurant business intelligence software to better understand and act on that data.
Deliver personalized dining experiences: With the help of consumer behavior data, restaurant intelligence platforms enable owners to create unique experiences tailored to individual customers. Managers have the opportunity to personalize every step of the consumer journey.
Make data-driven decisions: The restaurant can optimize and achieve its fullest potential by using data to drive every business decision. The business should leverage analytics and business intelligence tools to understand all market aspects, including inventory management, employee management, and sales data for performance analysis. These business aspects and decisions should be vetted using configurable restaurant data and business intelligence.
Measure company performance: Restaurant owners adopt business intelligence tools for tracking and measuring company goals. Data visualization tools are often used to track company key performance indicators in real time. Business intelligence platforms and restaurant data analytics software can be used to determine why the establishment is either exceeding or falling short of important company metrics. Adjustments and pivots can be made quickly and easily by developing a keen understanding of why the business is performing the way it is.
Who Uses Restaurant Business Intelligence & Analytics Software?
Depending on the goals and size of the restaurant, some software is built specifically for a single location. In contrast, others are specifically created for large businesses handling multiple locations or chains. Analysts or managers from different restaurant groups and properties use this software to perform routine analytical tasks. Here’s a list of a few personnel who often use this software.
Restaurant owners: Restaurant owners use business intelligence software to track and measure key performance indicators (KPIs), such as sales, and inventory counts, on a monthly, quarterly, or yearly basis.
Restaurant managers: Restaurant managers serve as an analyst through the usage of business intelligence & analytics. These managers implement data mining to draw actionable insights using various algorithms and modeling techniques such as big data, descriptive analytics, diagnostic analytics, predictive analytics, and prescriptive analytics.
Brand or marketing managers: Brand or marketing managers use restaurant intelligence platforms to monitor brand performance through sales data. It helps track consumer behavior and trends, which allows them to strategize marketing campaigns and loyalty programs.
Software Related to Restaurant Business Intelligence & Analytics Software
Related solutions that can be used together with restaurant business intelligence & analytics software include:
Restaurant reservations software: This software is designed to accept and manage reservations. Customers can make a reservation for a specific time on a restaurant's website or a dedicated reservations site. While restaurant management software may also be able to do this, it may not necessarily integrate with the larger aggregate areas.
Restaurant management software: This software can create reports and analytics by gathering a large amount of data from all restaurant operations. Still, they may not be as robust as those created by a dedicated business intelligence and analytics tool.
Analytics platforms: Analytics platforms provide a toolset for businesses to absorb, organize, discover, and analyze data to reveal actionable insights that can help improve decision making and inform business strategy. Business and data analysts can use this tool to prepare, model, and transform data to better understand the company's day-to-day performance.
Challenges with Restaurant Business Intelligence & Analytics Software
Restaurant business intelligence & analytics software solutions can come with their own set of challenges.
System upgrades: Restaurant business intelligence & analytics software might require frequent updates. Transitioning to new versions from an old version not only demands time and expertise but also creates confusion in the mind of the users. Users might receive system updates during hours of operation, which could slow down data configuration and automation processes. While these updates are necessary for smooth functioning, one needs to schedule these updates during a time that wouldn't interfere with the restaurant hours.
Integrations: If the business intelligence tool fully integrates with existing software, a complete view of a restaurant's operational performance becomes more accessible. Similarly, if an integration experiences a communication error or other issue during a data query, it causes an incorrect or incomplete reading. Users should make a point to monitor these connections and any potential performance issues throughout their software stack to ensure that correct, complete, and up-to-date information is being processed and displayed on dashboards.
How to Buy Restaurant Business Intelligence & Analytics Software
Requirements Gathering (RFI/RFP) for Restaurant Business Intelligence & Analytics Software
When searching for the right restaurant business intelligence & analytics software, creating a long list based on products that contain some of the most necessary features for a functioning inventory management system is essential. After segmenting the available pool based on crucial elements, one can sort based on nice-to-haves, bells and whistles, and industry-specific software requirements.
Compare Restaurant Business Intelligence & Analytics Software Products
Create a long list
After the buyer has determined that their restaurant would benefit from analytics services, the next action item would be to develop a long list of the best available options. Long lists help customers focus on gathering software that best fits their broadest needs. For example, some restaurant delivery software is better suited for small or non-franchised businesses. A restaurant business intelligence & analytics software that doesn't support analytics and reports for a medium or large-sized business doesn't qualify for the long list because it needs this vital functionality.
Create a short list
A short list narrows the long list of buyers and helps make constructive decisions on which software to opt for. Short lists are more specific to the exact need of the buyer, mapped with the features offered by the product, and generally whittle down the long list based on the budget.
Conduct demos
Buyers must schedule calls with the vendors on the short list to ensure their product is the right fit. The most foolproof way to make the right decision is to actually test out the software. It is important to ask vendors how their product addresses the restaurant’s most pressing needs.
Selection of Restaurant Business Intelligence & Analytics Software
Choose a selection team
Selecting the right team to help decide which software to implement is a critical part of the process. Purchasing this software for one’s business will affect internal processes and performance management. Not only will this team be tasked with identifying pain points, but they will also play a large part in the implementation of software. For larger restaurants that are part of chains, the executive team should be involved in the decision-making process.
Negotiation
Negotiating the software depends on the vendors' listed price, which can be used as a starting-off point to arrive at a final price. It generally happens between two selected vendors, out of which one wins the deal. Final negotiation must be done by considering attributes like the quality of service and support, add-ons offered, and price ranges that suit the package.
Final decision
The final decision should be based on all the information gathered, features offered, and a price agreed upon by both parties involved in the purchasing process of the product. The restaurant owner or senior management should select the software after carefully reviewing all the information provided by the vendor team. Businesses should keep in mind to choose the solution that meets most of, if not all, their requirements.
