one of the few tech platforms restaurants/food businesses can use to fully integrate their accounting with inventory mgmt and recipe costing Review collected by and hosted on G2.com.
it seems like after compeat was turned into Restaurant 365 they are pushing for more customers and their sales team are overpromising the benefits of this program to anyone and everyone that will listen without doing due diligence and making sure it's the right fit. As a small business, I felt manipulated and swindled the entire onboarding process. I was told they integrate with square online when in fact they do not and they spent 4 months pretending to fix it behind my back to no avail. They are adamant in not giving refunds under no circumstances which speaks to the poor and untransparent customer service they provide. They throw 1,000 people at your disposal to answer the smallest questions but are not capable to providing an umbrella solution. Customer service is like speaking to bots, and they heavily rely on the power of what used to be a great software but is now competing with other platofrms that have better customer service, better user design, and better overall customer experience. I'm completely disappointed in R365 because I used to be a Compeat user, and there are very little solutions in the marketplace (another thing they rely on). I wish I could take the year back in negotiating a solution with their team. Review collected by and hosted on G2.com.
249 out of 250 Total Reviews for Restaurant365
Overall Review Sentiment for Restaurant365
Log in to view review sentiment.
The inter-connectivity and flow of data. Our team really appreciates have a single system to log on for all things accounting and operations. We are excited that R365 is growing and can one day consolidate other pieces of our business (HR & Payroll, Scheduling, Reporting, etc.) Review collected by and hosted on G2.com.
The customization of the system is hard to come by. There are several times where we have wanted to tweak the software to how we do business and operate but the dev team or support tells us it simply cannot be done. Its a hard balance to strike but more flexibility in the system would be preferred. Review collected by and hosted on G2.com.
First and foremost, R365 is browser-based. Coming from another company that was a program and had to be installed on each individual PC in order to login and use, Restaurant 365 being browser-based allows us to easily login from anywhere you are, including mobile. In addition to that, R365 is extremely easy to use as a back-end user. From linking items on invoices across our entire brand with just a few clicks, to the clarity into different food cost struggles, to quickly being able to see discrepencies in inventory and where the issues were made. R365 has helped lower our overall food costs by giving us the tool we needed to review each and every cost in an efficient manner. Their implimentation was great, we had many months with a dedicated rep, hosted weekly calls for training. Their team is very knowledgable. Review collected by and hosted on G2.com.
Some of the reports don't always align, as some of them as operational reports while others are fiscal/accounting-based reports, and it wasn't super clear as far as to why numbers didn't match sometimes from one report to another. Review collected by and hosted on G2.com.
I like how easily it integrates with our POS (Toast) and provides both real and theoretical inventory counts, accurate food costs, and reporting tools that make periodic menu reviews a cinch. It also integrates with our food service provider (US Foods) so that it keeps food costs up to date. Review collected by and hosted on G2.com.
The learning curve can be large especially if it is your first experience with a full service suite like this versus Quickbooks or similar accounting programs that are not necessarily restaurant-centric. Review collected by and hosted on G2.com.
I really enjoy the accounting features that make life a little easier. Love the mobile app. There are a few things that need fixed but th egg are constantly developing so you have to be patient. Review collected by and hosted on G2.com.
The inventory needs to be completed and a bit more user friendly. Same with the recipes, we had to use a 3rd party to import our recipes because of the complexity in R365. They also need to give some attention to the commissary module which is like using an unfinished product. Review collected by and hosted on G2.com.
I appreciate having all my necessities in one place. The amount of information, that can be pulled with one click, I can monitor and oversee more than one thing at a time. User friendly between all stages of computer knowledge. I run more financially stable businesses using this tool. We use 365 all day in our businesses, customer support is quick and effective with solid follow up. Review collected by and hosted on G2.com.
The old school aesthetic interface. Looks like a Windows 95 program vs a cleaner, clearier view. Review collected by and hosted on G2.com.
Restaurant365 is a must-have for any restaurant owner. It's transformed how we manage our business, making everything smoother and more efficient.
The accounting and bookkeeping tools give us a clear picture of our finances, helping us make smarter decisions. The inventory management system is fantastic—it keeps our food costs down and ensures we never run out of stock. Plus, the payroll feature takes the headache out of hiring and paying our staff.
Overall, Restaurant365 has been a game-changer for us. It’s easy to use and has helped us boost sales, control costs, and manage our team better. I highly recommend it to any restaurant looking to grow and thrive. Review collected by and hosted on G2.com.
While learning everything R365 offers can be cumbersome due to its many options, the Smart Operations portal streamlines the process by organizing tasks in a more linear and logical fashion. Review collected by and hosted on G2.com.
Restaurant365 has mad it easy for us to pull the data we need to make real time decisions that can impact the profitability and success of our locations. This allows us to see what needs to be addressed now instead of 60-90 days from now when it's to late. Review collected by and hosted on G2.com.
Sometimes it can be hard to know who to reach out for what needs. Review collected by and hosted on G2.com.
I like it's cloud based and can be worked on wherever you have internet. Seems very stable. Customer support is fairly responsive. It integrates store data reports into accounting numbers accurately. Review collected by and hosted on G2.com.
I can't automatically download banking data. One of our stores has a 2 day lag on polling data that can't be corrected.
Reconciling bank accounts can be tricky. Fixing prior period errors is time consuming. Review collected by and hosted on G2.com.
Real time data is available daily that brings in accruals and is truly a spot to see everything in one place. Review collected by and hosted on G2.com.
The only downside is learning another system, but it's such a powerful system once it is running. Review collected by and hosted on G2.com.
Restaurant365 has streamlined my accounting so that I get accurate and timely financial reporting with a minimum of effort. Everything is integrated and every feature is robust. It is an essential tool for running our restaurants. Review collected by and hosted on G2.com.
Nothing. It is a great product and I've been happy with every aspect. Review collected by and hosted on G2.com.
