Responsive, formerly RFPIO Reviews & Product Details - Page 9

Eease of use, creates an organized framework for team response, helps get things done on time, valuable knowledge database to use previous general responses to complete RFPs in a fast way Review collected by and hosted on G2.com.

Nothing in particular, all aspects of the tool are valuable Review collected by and hosted on G2.com.

We use it from multiple customers. We store all answer in the library and continually we are increasing its content. As we for reporting purposes, and presentation we utilize the Reporting features and customize and run dashboard. Review collected by and hosted on G2.com.

In the past few months the application have had some UI changes and you are getting use to last one when it changes again. Review collected by and hosted on G2.com.

Th enew AI feature, it recollects all the data and based on your questions comes up with great responses. Review collected by and hosted on G2.com.

There is not really anything bad I can say about it. Review collected by and hosted on G2.com.

We purchased Responsive for our proposal team and sales team in 2023. This platform has cut the time we spend on proposals in half. In addition to making the proposal process more efficient, responsive has helped our sales team tremendously. Our sales team is able to access the content library from their email with an integration. The answer can be copied and pasted with ease into the email. This has saved so much time. There is no more searching Google Docs for the correct response to customer questions.

Our team has taken the time to build out our content library. Each component of the library is reviewed. All of our SMEs and Sales Team members can see the date of the last review and the date of the upcoming review. This allows all members of our times to be confident that the information being shared is up-to-date. We love the review features that Responsive offers!

We tested Responsive thoroughly before purchase. The sales and support teams were attentive during the process. Our sales rep and sales engineer met with us 2-3 times weekly to address any questions and guide us through our testing process. This extensive testing period and support made us confident in our decision to adopt responsive as the platform of choice for our proposals team.

After purchase, the onboarding for Responsive was comprehensive. We met with an implementation specialist a few times to discuss the content library, project management, and personalized templates. My team was properly prepared to use the Responsive platform. In addition to the onboarding days, Responsive also hosts monthly webinars highlighting features of the platform. We never fail to learn something.

The customer service is top-notch. If you have a question, you can communicate with support through email or chat; you can look up your issue in the help center; you can get deeper into your issue with the Responsive Academy; or you can go to the community for help from current users.

I highly recommend the Responsive platform. Review collected by and hosted on G2.com.

Responsive knows about a few bugs that have not been fixed. The bugs do not affect functionality, but they annoy me. Review collected by and hosted on G2.com.

Responsive's integrations with Salesforce and Slack have been instrumental in streamlining the RFP response process, and have allowed cross-functional visibility into project progress. The ease of use of the UI has made onboarding new users quite easy, and allows for a wide variety of user types. Review collected by and hosted on G2.com.

Out-of-the-box reporting could be beefed up a bit. Review collected by and hosted on G2.com.

As a tool for managing your RFx process, Responsive gives you all the necessary support you can imagine. The dashboards, intuitive application, project management options, content library availability and all the training you could possible need. Our customer success partner is available at any time to assist us. We use Responsive daily. Review collected by and hosted on G2.com.

From the experience so far, there are no downsides to Responsive. Review collected by and hosted on G2.com.

Responsive is critical to my role as a Senior Proposal Manager. I use it daily. It seemlessly enables collaboration, project management, and a powerful content library to be leveraged in the development of responses to RFX's. It is a force-multiplier for managing multiple RFX's of widely varying depth and breadth.

The tool is incredibly user-friendly and intuitive, so it is easy to implement with colleagues who are unfamiliar with Responsive. If you need help figuring out a capability/skill/function/etc., there is an easily accessible and digestible learning platform that can give you the knowledge you need to succeed. Even beyond that, their customer support and assistance is unmatched! They have always been willing to jump on a call with me and share screens for troubleshooting or explanations, and they consistently follow up to ensure that your issue has been adequately resolved.

I sincerely hope that the entire team at Responsive is exceedingly proud of what they've built and what they do. I am blown away by the excellence of this tool and the people behind it! Review collected by and hosted on G2.com.

I would appreciate some integration with Outlook and/or Teams to facilitate whole-team email communication and scheduling meetings. Review collected by and hosted on G2.com.

The platform has helped me and my team complete RFP documents more efficiently. The response suggestions make it easier to find information from our previous responses and answer the RFP questions in much less time. We use it every time we have a new RFP or RFI to fill out and we've been building a better database of responses that helps with each submission. Having access to the platform was also really easy, I just contacted our admin and after adding me, I received an email with access instructions which were easy to follow. I have not needed to contact Customer Support yet. Review collected by and hosted on G2.com.

What could be improved is the User Experience since the UI is complicated with lots of information and buttons. For a new user, this makes the learning curve a bit long. Also, I have been using the tagging system for our responses and there is no easy way to tag responses in bulk so you have to tag them one by one which can be time consuming. Review collected by and hosted on G2.com.

Responsive is helpful in capturing the lifecycle of a project, and the Content Library and ability to universally search are fantastic! Their staff is helpful and wants to do good by us as their customer! Review collected by and hosted on G2.com.

Responsive has some growing pains and seems as a company wanting to create features before perfecting others. For example, the reps are pushing the AI features of Responsive, but the ability to customize basic features like emails and custom fields remain in their infancy. Review collected by and hosted on G2.com.

Responsive is very user friendly. It's easy to add content and complete RFPs. Review collected by and hosted on G2.com.

I'm still learning all the aspects of the software so I don't have any negatives right now. Review collected by and hosted on G2.com.