Responsive, formerly RFPIO Reviews & Product Details - Page 5

It makes it so easy to upload and map fields as well utilize other answers from previously. Review collected by and hosted on G2.com.

Wish there was a draft setting while mapping in items. Review collected by and hosted on G2.com.

I love the collaborative functionality of Responsive the best. It is always a struggle trying to get multiple employees from different areas of expertise together to provide answers to an RFP or RFI. Responsive facilitates this for us with ease. As well, my team loves the functionality of the tool and being able to create and organize our own documents library, answer library and hierarchial tag structures. This really is a time saving features when digging thru all that content for just the perfect response.

And we cannot forget our great sucess manager, Jodi Dandridge for all of his insights, positivity and willingness to disect a problem with us. Review collected by and hosted on G2.com.

The only downside that we have experienced is that sometime it can be hard to go back and institute a change in perhaps a tag struvture or a answer library, etc, . For example if all of a sudden a tag is no longer used and we wanted to reclassify it, its not always an easy as to reclassify the older historical material. Review collected by and hosted on G2.com.

Responsive helps us tackle a large volume of proposals. While keeping answers consistent and compliant, we also have the bandwidth for meaningful personalization thanks to the tool. Review collected by and hosted on G2.com.

We're still figuring out how to not duplicate work when it comes to proposals that have to be completed within portals. Review collected by and hosted on G2.com.

Up until I got trained and introduced to RFPIO I did not even believe there could be a tool so useful to help so much with what is so important - getting our deal questionnaires filled and out. I love the fact that collaboration happens so easily and you can work with literally anyone in the company without being concerned all the time about the time they would have to spend.

I love to do some Autoresponding because it is so easy and satisfying. These two are definitely my most favorite features. Review collected by and hosted on G2.com.

There really isn't anything that I dislike, but I would love for some more reporting options. Review collected by and hosted on G2.com.

We've been using Responsive (formerly RFPIO) for over three years and have consistently been impressed by their team and the Responsive platform.

Responsive Team

Highly professional and knowledgeable - the Responsive team consistently demonstrates expertise and a deep understanding of our needs. They are true partners in the process, working collaboratively to find the best solutions for our specific requirements. Kudos to the Account Management, Customer Success, Onboarding, and Technical Support teams for their end-to-end support and partnership.

Seamless Migration

Our migration to the new platform was exceptionally smooth. The Responsive team meticulously planned and coordinated the process, ensuring minimal disruption to our workflow. We always felt supported and informed throughout the transition.

Responsive Platform

Intuitive and User-Friendly: The platform is remarkably easy to use, even for non-technical users. It streamlines the security assessment process, allowing us to easily follow standard workflows or build custom templates to suit our specific needs.

Highly Customizable

The platform's flexibility allows us to tailor it to our specific requirements and preferences. This level of customization ensures we can efficiently manage and conduct security assessments.

Beautiful Design:

The user interface is not only functional but also aesthetically pleasing, making the platform a joy to use. The recent redesign is refreshingly modern and easy to work with.

Responsive Support:

We've consistently received prompt and helpful support from our account manager, customer success manager, and the techinal suppor team. Their proactive approach and willingness to assist have been invaluable to our success.

Promising Features:

We're intrigued by the potential of the AI feature in Projects and look forward to exploring its capabilities. Responsive's track record of innovation gives us confidence that it will be a valuable addition to the platform. Review collected by and hosted on G2.com.

One minor suggestion for future improvements would be the ability to set a default instance. Currently, when multiple instances are available, users need to manually select the desired instance each time. Implementing a default instance option would save time and improve the user experience. Review collected by and hosted on G2.com.

Team Collaboration: The ability to assign individual questions and sections to different team members is great for distributing workload and leveraging specific expertise.

Review Process: Assigning responses to reviewers for sign-off ensures quality control and maintains standards.

Knowledge Management: Searching through a previous RFP response database can significantly speed up the response process and ensure consistency.

Project Management: Tracking the progress of the RFP (especially when handling multiple RFPs) helps in meeting deadlines and managing the team’s workload effectively. Review collected by and hosted on G2.com.

Formatting Support (for RFP Response Exports) - this needs more work. Currently we are required to manually do some clean up.

AI Integration: Integration with AI tools for response generation based on previous answer sets (versus simply displaying previous responses). Review collected by and hosted on G2.com.

The ability to upload documents like policues and procedures and the AI tool uses that information to provide contextual responses Review collected by and hosted on G2.com.

The inability to apply the AI tool to all of the answers with a single click. I currently eed to to open each question and apply the AI tool individually. Review collected by and hosted on G2.com.

Responsive makes it easy share knowledge across different organizations. Sales teams can leverage this resource to complete RFx documents, respond to customer questions in real-time, or learn about new product features. Review collected by and hosted on G2.com.

Responsive outputs are only as good as the inputs. This resource works best when new content is uploaded often and existing content is reviewed regularly. Otherwise, the content library can become outdated and lead to a poor customer experience. Review collected by and hosted on G2.com.

Since the founders are from a proposal/RFP management background, they have covered essential features like content management, proposal/questionnaire management through projects and expanding into bringing in GenAI capabilities within the platform.

Overall a handy tool if implemented correctly. Once the content repository and the review cycles by SMEs are set, you will have no problem maintaining an up-to-date database of responses. Quite easy to use and will be able to adopt within a few times working with the tool.

Good technical support and post-sales interaction to help us with the best practices. Review collected by and hosted on G2.com.

Content library and the projects module still uses keyword based search while the industry has evolved into natural language processing to share the closest match.

Pretty unique pricing model and will have to consult within the organization to get the right package. Review collected by and hosted on G2.com.

"While the ease of organizing content is great, what I value most is the platform's collaboration capabilities. Our team quickly adapted to it, learning to use its features to minimize emails, Slack messages, and other tools, keeping everything centralized in one place." Review collected by and hosted on G2.com.

While user-friendliness has improved, certain features remain unintuitive. Review collected by and hosted on G2.com.