Responsive, formerly RFPIO Reviews & Product Details

The thing I appreciate the most is definitely the content library with intelligent search, as I can find relevant answers in seconds even without remembering the exact words I used. This is very useful because it suggests similar content, saving me a lot of time in searching. I also really like the fact that I can immediately see the status of each project, so I know who has completed their part, what is missing, and what the deadline is. I no longer have to chase people because everything is there. Honestly, the integration with tools like Word, Google Documents, and Salesforce is convenient because I don't have to leave my normal workflow to use it. Additionally, the functionality of importing RFP formats from Word to Excel and any other type of format and mapping is really interesting and very useful, as well as the ability to export the original document with the inserted responses directly from Responsive. Review collected by and hosted on G2.com.

The initial learning curve of Responsive is not very light, so it takes a while to understand how to properly organize, for example, the library and keep the contents updated. If you don't have someone dedicated to periodically cleaning up, you always risk ending up with obsolete responses within the database. The interface is sometimes a bit cumbersome, especially for those who use it occasionally, like me, so it's not always intuitive to find the function you're looking for without having used it a few times before. And even the quality of suggestions through artificial intelligence can vary. Sometimes it suggests content that is not very relevant. Review collected by and hosted on G2.com.

I am a long-term and early adopter of Responsive's strategic response management software. What I like best is how much easier it is for us to manage our reliable content, answer complex RFPs, and regularly reuse that content so it doesn't get lost. I use it almost every day, and we couldn't manage our extensive projects without it. When I need assistance, their customer support is fantastic, treating our problems like their problems. Review collected by and hosted on G2.com.

Grabbing content on the go that is formatted and ready to add to something outside of Responsive could be easier. Review collected by and hosted on G2.com.

One of the newer aspects I appreciate about Responsive is the increasing use of AI to assist with response generation and knowledge discovery. The ability to surface the most relevant past responses quickly has noticeably reduced the time our sales engineering and proposal teams spend searching through large answer libraries.

I also like the improvements in collaboration workflows, particularly how multiple stakeholders across product, security, legal, and sales can contribute to responses in a structured way. For organizations like Treasure Data that frequently handle detailed RFPs and security questionnaires, these enhancements make the process more scalable and help maintain consistency in responses across teams. Review collected by and hosted on G2.com.

One area where Responsive could improve is in knowledge base governance and response lifecycle management. As answer libraries grow over time, keeping responses current and avoiding duplication becomes challenging. Stronger automated mechanisms to detect outdated responses, recommend consolidation, or flag inconsistencies would make large knowledge bases easier to maintain.

Another opportunity is deeper integrations with CRM and data platforms so proposal teams can more easily pull contextual information—such as customer-specific configurations, product capabilities, or compliance details—directly into responses. Enhancing these integrations would further streamline workflows for sales engineering and proposal teams working across multiple enterprise systems. Review collected by and hosted on G2.com.

It's easy to assign and delegates tasks. Collaboration is made easy. Review collected by and hosted on G2.com.

The home page is not very intuitive. It's a little confusing when signing in to navigate to the sections of a project that require my review. Additionally, the AI generated answers become too lengthy, even when the prompt is configured to specify for a concise response. Review collected by and hosted on G2.com.

I like that I can import questionnaires from different systems and export them back in the same format, making it easy to share with the client. I also appreciate being able to tag other users and comment and discuss topics alongside the questions so everyone can see the discussion that's going on. It's also handy that we can assign new authors as needed if we realize we are not the best person to answer a question. Review collected by and hosted on G2.com.

Because we've been using it for a long time, a lot of our library is not up to date. So when Responsive is trying to predict or provide answers for us based on the questions, there are so many choices, and none of them are quite right. We need a way that we can work through and clean up our library, but it seems to be quite an onerous task to do so. It's probably a fault on our end, and I'm not really quite sure how we could have done that better. So it's a mix of user error and a system issue for improvement of keeping the library up to date. Review collected by and hosted on G2.com.

I use Responsive as a content library and RFP response management tool, which allows me to centralize RFx answers in one searchable repository, saving significant time when responding to multiple proposals. The AI-assisted suggestions simplify my RFP response process by helping me identify the responses, ultimately saving me a lot of time and increasing my productivity. I like how I can assign sections to different team members, enabling us to collaborate directly within the tool and track progress effectively. Overall, Responsive meets my expectations perfectly. Additionally, I found the initial setup of the tool extremely easy, as I would rate it a 1 for most ease, and I am likely to recommend it to others with a score of 10. Review collected by and hosted on G2.com.

All good as of now. Review collected by and hosted on G2.com.

I find the AI feature to be the best part of Responsive, formerly RFPIO. It can create answers just using the Q&A pairs in the database, so I don't even have to have an answer to a question; it can create it for me. The initial setup was very simple. We had help from a representative, and all we did was upload our Q&A from a Microsoft Word document, tag it, add owners, and we were done. Review collected by and hosted on G2.com.

We don't use the projects feature of Responsive because it requires too much training and actually slows us down. We would have to train everyone in the company to be able to use it, and I don't think that people will have the time to do that. Review collected by and hosted on G2.com.

I love that everything's in one place with Responsive. It's easy for our SMEs to get in there and answer questions and reassign to somebody else in their team. Probably the content library and the recommendations are features that I value the most. We also tested the AI feature, and it looks like it will help us in the future. I have come to rely on Responsive extensively and absolutely love it. Review collected by and hosted on G2.com.

We would like to be able to separate our products a little bit better, especially when it comes to the AI feature. It did pull from all of our products, which are not the same and do not run the same. So that part was hard. Being able to filter out the AI as well would be amazing. Review collected by and hosted on G2.com.

I appreciate how Responsive has been a huge productivity booster, especially when dealing with complex RFPs. The auto-detection of questions, sections, and answer rows is excellent, significantly reducing manual effort and making navigation of lengthy documents much easier. I like that it helps ensure nothing is missed, which is critical for maintaining accuracy with high RFP volumes. The solution brings structure and transparency to RFP management, turning what could be a fragmented process into a more coordinated one. I also really like its speed in generating answers and allowing me to have full control over reviewing and editing responses. The MS Word-like editing experience is a bonus, making it easy to maintain my workflow while delivering high-quality responses. I find the built-in reminders and the ability to track multiple RFPs simultaneously very helpful, which aids in meeting deadlines and improving coordination across teams. Additionally, the powerful editing tools and seamless collaboration feature when creating new projects are great, making it well-suited for teams working at scale. Setup was also flawless and fast. Review collected by and hosted on G2.com.

One area that could be improved is answer relevance—at times, the generated responses aren’t fully aligned with the question and need additional refinement. The help section could also benefit from better prompts or guidance to generate more accurate answers. Additionally, when the system doesn’t have sufficient information, it tends to state that directly rather than offering a partial draft or suggested structure, which would be more helpful. Improving these areas would make the overall experience even stronger. Review collected by and hosted on G2.com.

I appreciate the ability to find numerous answers with Responsive, formerly RFPIO, and the new AI is a real asset. It allows me to save time and avoid frequently asking my colleagues. The ability to filter information to refine the answers is an advantage. We can also see when the sought answer was last updated. Review collected by and hosted on G2.com.

The sourcing of AI responses sometimes needs to be checked. Review collected by and hosted on G2.com.