Video Reviews
Responsive is perfect!
RFP 360 has helped to level playing the field!
1,125 Responsive, formerly RFPIO Reviews
Overall Review Sentiment for Responsive, formerly RFPIO
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I use Responsive every day in my workday and it makes my RFP Coordinator tasks much easier and quicker. All projects and their progress are visible in one simple view and tracking is easy. Additionally, the customer support team are open to hear suggestions from customers and the tool is often updated accordingly. Review collected by and hosted on G2.com.
The downsides of using Responsive is that the response teams in the company use to think now that only what they have on the Tool is what is needed from them and sometimes they forget about other documents tasked somewhere else (pricing tables or pdfs). Review collected by and hosted on G2.com.
It is easy to become a proficient user of Responsive in a relatively short time frame. It's intuitive user interface is logical and apparent. If you know how to use internet search engines, you can use Responsive. The tool offers a lot of flexibility - there are many operating options to choose from when performing tasks. Because it is easy to use, to find what you need, and to work with others, integrating this tool does not entail an unreasonable amount of training. Additionally, the layout of the interface is appealing - just the right amount of information (which can be customized) is presented on your page at any given time. Review collected by and hosted on G2.com.
On occassion, there are glitches that my team has noticed when performing tasks, however, these are usually resolved quickly. Review collected by and hosted on G2.com.
Being able to have reviews done in the platform without being charged by the number of users. Solidly good support and the new online community is very helpful. Review collected by and hosted on G2.com.
UPDATE: A recent rollout of the newest version (meant to streamline the interface? I'm not sure) made it LESS intuitive and buggy. Hope they iron out the kinks.
A bit on the expensive side and limited number of projects at one time. Also, because it's being updated constantly some of the documentation is outdated. Also, occasionally they have webinars or announcements/help articles on new features that are premium, but that's not stated up front. Review collected by and hosted on G2.com.
I like how the software is automated and yoi can search for content. My favorite component is the AI feature that can even help you devemoo responses based on content they've previously collected. Review collected by and hosted on G2.com.
they seem to still have some bugs to work out, but I do appreciate that they are quick to respond to I quiries and request for help. I also think they have too many notifications, after sections have been completed, it can alarm people and make the feel like they haven't completed their tasks. Review collected by and hosted on G2.com.
The most useful feature is probably the content library. It is so easy to search for content, collaborate on updates and track changes. I also like the comment features, discussions and clarification. Review collected by and hosted on G2.com.
I would say the export could be cleaner. However, that could be user error. Review collected by and hosted on G2.com.
project tool, seamless contribution from content library, support team is very responsive (no pun intended), easy to assign people. integration is super convenient and we use responsive frequently. Review collected by and hosted on G2.com.
UX is at times clunky and difficult to navigate. Auto configuration sometimes is not correct. Review collected by and hosted on G2.com.
It is easy to use and I like the look and feel. Review collected by and hosted on G2.com.
I think it needs some optimization and maybe we could put all the filters in beforehand to make it faster. Review collected by and hosted on G2.com.
3 years ago we were completing a handful of RFPs with a spreadsheet and 1 resource. Our Sales team was completing most of them on their own and there wasn't consistency in answers or methods. We implemented a tool and went to completing about 100 RFPs total, but were still completing half of them manually. With Responsive we handle 400+ RFP per year with 2 resources, high accuracy, and high confidence. Our responses are on brand and our RFX Desk has become a trusted partner to Sales and CS. Our completion SLA has gone from 5 days to 48 hours in that timeframe as well. I would choose Responsive again and again. Their onboarding process was comprehensive and easy. The customer support and customer success have been collaborative and wildly helpful. I'm a fan. Review collected by and hosted on G2.com.
When we purchased Responsive, one of the things my boss asked was - What's 1 thing that going to annoy you about the tool in 6 months? And, I couldn't answer him at the time. 2 years later, I still can't answer him. It's been such a complete solution that's changed the way we collaborate with our internal SME's that I'm still honeymooning with the tool. Review collected by and hosted on G2.com.
