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Responsive is perfect!
RFP 360 has helped to level playing the field!
1,125 Responsive, formerly RFPIO Reviews
Overall Review Sentiment for Responsive, formerly RFPIO
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We use this everyday in my company. Our product teams are responsible for managing Q&A about our capabilities and we can easily add new ones for them to moderate with the integrations into our email and messaging tools. I answer RFPs at such a quick rate than I used to and getting help for content we don't have answers for is so easy with the comment functions. I recently found out our sales team use the browser extension to quickly get answers to questions they get during meetings, and that just further drives our use of this product. Looking forward to all the new features that keep coming! Review collected by and hosted on G2.com.
I wish I the UI for answering a project wasn't so jumpy. If I'm not paying attention, I might select an answer as answered when it hasn't been and it's not realised until much later. Review collected by and hosted on G2.com.
I must admit that Responsive is one of the best tools I have ever come across in my career. It makes our livers easier by helping us to solve RFP's and questionnaires. Main benefit is that many people could simultaneously work on a single questionnaires which saves a lot of precious time. Also the UI is very friendly and anyone with zero experience can use the tool very easily. I'm a big fan of this tool. Review collected by and hosted on G2.com.
There is not specific drawback of this tool. So far I am finding this tool flawless. Review collected by and hosted on G2.com.
The Content Library feature with the new AI Assistant has been revolutionary for my work flows. I can quickly generate high quality responses in the format of my choice, much like the famous AI tools out there but specific to my organisation. Even without the Assistant I can save so much time searching for previously entered responses which we validate and have moderated internally. Review collected by and hosted on G2.com.
Not a dislike about Responsive, but I tend not to use Responsive for the actual management of RFPs as I find stakeholders prefer to work manually in documents and not via the Web interface. Review collected by and hosted on G2.com.
I've used many RFP automation tools but Responsive is by far the most user friendly and intuitive. I love that they really hone into customer feedback and release some cool features based on our inputs. Review collected by and hosted on G2.com.
It is still a little challenging to grasp the project load feature each time a new RFx format is received but we are working through it. Not all RFPs are alike but Responsive is definitely easier than others that I've used. Review collected by and hosted on G2.com.
Responsive provides a super easy and straightforward search experience and is really intuitive to use. I specifically like the content library feature which basically makes Responsive a go-to place to search for on any customer question I receive. Review collected by and hosted on G2.com.
Not a dislike but I am keen to see more AI features coming up (such as response summaries etc.) Review collected by and hosted on G2.com.
It helps us to keep track of all the answers we collected so far and, thus, maintain an equally high quality in our RfPs.
Working together in RfPs is so muich easier and quicker.
Whenever there is a problem, customer support is there to help. Review collected by and hosted on G2.com.
Sometimes there are bugs, e.g. preventing the interface from loading correctly or randomly deleting tags from already tagged questions. Review collected by and hosted on G2.com.
It has really been created with the users and purpose in mind. It is helpful to have similar responses organised and be able to collaborate with SMEs within the business. It's also really easy to store commonly used attachments to be added to a response and edit the name.
Tech support are also quick to respond and helpful. Review collected by and hosted on G2.com.
When issues are escalated, there are huge delays in getting responses which is not ideal for the tight timelines that RFPs often have.
I also wish we could see the date a response was created/last edited in the project view like we can in the content library view. Review collected by and hosted on G2.com.
We use the software daily here for our work and it is invaluable for us. In general I feel the Responsive interface is relatively clean and easy to use. Our customer support directly through our assigned CSM has been solid. I also like that there is a fairly extensive set of customizations available to the end user for things like intake forms, library tagging, user access, automated emails, etc. Review collected by and hosted on G2.com.
What I dislike most about Responsive is that there is an additional cost for literally everything. Having a sandbox to test the layout of intake forms or library structure? An additional cost. Translation features? An additional cost. Proposal shredding, AI, you name it, is all an additional cost. As our business grows globally, as AI becomes more prevalent, as RFPs become more time consuming to review, these are features that we need and it would be great if our Responsive subscription would grow with us, but alas it does not. A stark example here is that Responsive's new AI functionality add-on will cost nearly the same amount as our base subscription. We shouldn't have to double our budget for the software just for a single add-on.
A lesser issue is that when we submit a common technical support question via the automated chatbot or help/support request feature, we frequently do not see timely resolution or even proper resolution, which occasionally means we have to escalate these requests directly to our CSM for support. Review collected by and hosted on G2.com.
I can easily see the elements to review. The installation was easy, I only needed to use it twice but it was simple everytime. Review collected by and hosted on G2.com.
There isn't anything that I disliked about Responsive. Review collected by and hosted on G2.com.
