--- title: ResellerRatings Reviews meta_title: 'ResellerRatings Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how ResellerRatings works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 82 scale: '5' date_modified: '2026-07-13' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # ResellerRatings Reviews **Vendor:** ResellerRatings **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 82 ## About ResellerRatings We bring shoppers and merchants together to improve the buying experience. ResellerRatings helps customers find, choose, and advocate for the products and brands they love while providing organizations with the tools to boost discovery, increase conversion, and build social proof. With ResellerRatings Reviews Suite, your brand reaches the world’s largest search engines and all your VoC data comes together to tell a unified customer story. ResellerRatings clients include more than 3,500 companies that have streamlined and advanced their ratings and reviews programs into a competitive business strategy that delivers positive economic impact. ## ResellerRatings Pros & Cons **What users like:** - Users find ResellerRatings to be **easy to use** , enabling quick access to reliable reviews and helpful filters. (3 reviews) - Users value the **trust and transparency** ResellerRatings fosters between businesses and customers, enhancing informed purchasing decisions. (2 reviews) - Users appreciate the **strong rapport** ResellerRatings builds between businesses and customers through trust and transparency. (2 reviews) - Users value the **trustworthy customer reviews** on ResellerRatings, aiding informed buying decisions for online purchases. (1 reviews) - Users value the **trust and transparency** that ResellerRatings fosters, enhancing business-customer relationships and informed decision-making. (1 reviews) - Reputation Management (1 reviews) - Review Management (1 reviews) - Visibility Growth (1 reviews) **What users dislike:** - Users report feeling that ResellerRatings is **expensive** , citing significant price increases that drive them to leave. (1 reviews) - Users find some features of ResellerRatings to be **not user-friendly** , complicating the experience for both users and clients. (1 reviews) - Users feel the **poor interface design** hampers usability, making navigation difficult for both users and clients. (1 reviews) - Users are frustrated with the **price increase** of ResellerRatings, leading to many choosing to leave the service. (1 reviews) - Users find the **slow performance** of ResellerRatings frustrating in today's fast-paced digital environment. (1 reviews) ## ResellerRatings Reviews ### 1. Good Solution To The Problem Of Needing Product and Service Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about ResellerRatings?** ResellerRatings has built up a good reputation. Many people say that ResellerRatings is the "go-to" when it comes to online stores and vendors that we may not have heard of before. They say, reading reviews from actual customers and seeing ratings for those online stores and vendors is a big help with it comes to people making buying decisions. Essentially, reviews and ratings can be very beneficial to businesses and ResellerRatings is providing a way for vendors and service providers to have those ratings and customer reviews. They are a good solution to the business problem of needing product and service reviews. **What do you dislike about ResellerRatings?** Not the fault of ResellerRatings, but if a person has had a bad experience with a company, product, or service then that person might take the time to write a bad review and give a company a bad rating. It means, a vendor or business could be doing really well and have a great product, but if customers have been prompted to write good reviews, that business or vendor may be penalized because of one bad review. I hope people are mindful and consider more than one review for products and services when making buying decisions. **What problems is ResellerRatings solving and how is that benefiting you?** ResellerRatings is a useful guide for having a good idea of wether a merchant is trustworthy to shop with. ### 2. I've used it in the past with a colleagues. **Rating:** 3.5/5.0 stars **Reviewed by:** Bryan J. | Account Manager & Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about ResellerRatings?** The way it develops a strong rapport between businesses and their customers because of the promoted trust and transparency. First, the review system is highly valued on the platform for the real insight it provides into customer experiences that help businesses in improving their services and giving customers confidence to make informed decisions. **What do you dislike about ResellerRatings?** What I do not like about this product is, some features could be more user friendly in order to make it easier for users and clients. **What problems is ResellerRatings solving and how is that benefiting you?** It solves this problem of trust and conversions by providing a platform for real customer reviews and feedback. It helps us in collecting and showcasing only verified reviews that help in boosting credibility and influencing purchase decisions. It provides engagement tools, analytics to find pain points, helping in making data-driven decisions. ### 3. All in one! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about ResellerRatings?** What I like the most about them is the easy way of searching and finding what you truly need! **What do you dislike about ResellerRatings?** honestly, for me is the fact that I didn't know about their existence, though it's my bad **What problems is ResellerRatings solving and how is that benefiting you?** the fact that in the past it was difficult to find a software that I need it, but now they have solve that issue. ### 4. Great Tool for Authentic Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Hany J. | Research Analyst, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2025 **What do you like best about ResellerRatings?** It's a reliable tool for verified reviews. It's easy to use with good filters. **What do you dislike about ResellerRatings?** There's no guarantee of enough reviews. Moreover, some reviews can be biased. **What problems is ResellerRatings solving and how is that benefiting you?** It helps with monitoring online reputation and makes us make our offerings better. ### 5. It's a good one **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about ResellerRatings?** Reseller rating is very useful for consumers because they get know the acting ratings and not like the fake comments that people post for money. **What do you dislike about ResellerRatings?** The software is a bit slow. In this moving world everything is happening in like milliseconds but the reseller rating is taking like 1-2seconds which I feel like a bit slow. **What problems is ResellerRatings solving and how is that benefiting you?** It's helping in managing the reviews by filtering them and they are helping in eliminating the fake or automated reviewers. ### 6. the worst **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2025 **What do you like best about ResellerRatings?** nothing at all. they are a horable company to work with **What do you dislike about ResellerRatings?** they tried to jack our price up 4x so we left. **What problems is ResellerRatings solving and how is that benefiting you?** This company is a scam stay away. they will wait till you havea lot of reviews then threaten to remove all the good ones unless you pay more ### 7. Decent team that will work with you on glitches. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth W. | Marketing Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ResellerRatings?** Email addresses to real individuals that will try to help you with issues on the site or in general. Their continued support is a great testament to their overall customer service. **What do you dislike about ResellerRatings?** There is nothing we dislike about ResellerRatings. **What problems is ResellerRatings solving and how is that benefiting you?** No problems but we will reach out if we have any. **Official Response from Bradley Poole:** > Thank you for the review and helpful feedback! I'll take it back to the team to discuss and have someone reach out. ### 8. Good onboarding, unsure of future use **Rating:** 3.0/5.0 stars **Reviewed by:** Ana-Alicia S. | Director of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about ResellerRatings?** The Sales process (like many) was informative and hopeful. They were willing to negotiate as we were past clients. Somewhat easy to use. I like having two pages on one profile so I just have one login. The idea of Amplify seems awesome although we have not yet utilized it. **What do you dislike about ResellerRatings?** While it is easy to personalize the profile and flag reviews, it is not the most intuitive to learn how to use. There has been no followup from account manager (unsure if I have one?) or proactive outreach. At minimum, I'd expect some sort of monthly newsletter from the company with any new releases they are making or anything to highlight.... Wish we could integrate App store Reviews and Google App reviews. **What problems is ResellerRatings solving and how is that benefiting you?** Reseller Ratings allows for ownership of our company online presence. This is important because we want to address any negative feedback, learn from it and maintain a positive presence. **Official Response from Bradley Poole:** > Thank you for the review and helpful feedback. Your account manager should've reached out shortly after the implementation was complete. If you haven't heard from them yet, please feel free to contact me directly. I'll check in on your account in the future to make sure you're getting the best support possible. Thank you for the suggestion on integrating app store reviews; definitely something worth looking into. ### 9. Best Review Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Missy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about ResellerRatings?** Utilizing the customer feedback we gather from ResellerRatings has significantly benefited our business as it can help improve our service and overall customer satisfaction. ResellerRatings makes our team happy with the easy-to-use dashboard and features. If we've ever had an issue, their customer support team was knowledgeable and happy to assist. **What do you dislike about ResellerRatings?** I have no dislikes at this time. Everything works as it should. **What problems is ResellerRatings solving and how is that benefiting you?** This platform allows us to build trust and confidence in the online shopping process with potential new customers by allowing them to read through our previous customers' honest reviews. ### 10. Large variety of good tools for collecting reviews and fantastic support. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Director of UX, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ResellerRatings?** The best part about ResellerRatings is the support that we get and the fact that they understand that our business differs a lot from other e-commerce sites and adjust the support accordingly. Our rep is great and always responds fast to any inquires we might have. We also like the integration with Google Ads. The ResellerRatings review count and stars that appear within our ads help with our click-through rate. **What do you dislike about ResellerRatings?** The only downside that we've encountered is that we cannot flag a review that has been updated if it was originally written over a year ago. Ther's only been a few instances where this has been an issue, and we've been told that it's being worked on. **What problems is ResellerRatings solving and how is that benefiting you?** The customer reviews that we receive are helpful for our business in multiple ways. It helps other customers find trust in our brand and it gives us good feedback on things that we're doing well and things that we can improve. **Official Response from Bradley Poole:** > Anna this is such an amazing review, thank you! We've expanded our Client Success Team to give our client base even more coverage and the ability to be an extension of your team. Thank you again for the feedback! ### 11. Review Collection Software with Great Service & Support **Rating:** 4.5/5.0 stars **Reviewed by:** Justin M. | Web Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ResellerRatings?** The onboarding and support we have received is, so far, the best thing about Reseller Ratings. There is a large selection of tools and features. One of the most unique is the Amplify feature, to spread the reviews over many different sites, not just ResellerRatings.com. **What do you dislike about ResellerRatings?** The Dahsboard is a little messy and hard to navigate at first. There is definitely a learning curve to find all the tools and what each of them does. and while the live person support is great, their Help documentation needs updating BADLY. I could easily find answers to many of my questions with a quick query in their Knowledge base, but there are a limited number of articles and many are outdated. **What problems is ResellerRatings solving and how is that benefiting you?** We needed a way to collect Seller Reviews from our customers and display them on our ecommerce websites. We have a loyal customer base because of our service, but we needed a way to convey that to new customers. Collecting reviews from our customers has allowed us to use genuine, user-generated content to gain the trust and business to new shoppers. ### 12. Gaining business insights with Reseller Ratings **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas D. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about ResellerRatings?** I appreciate the overall view and the in-depth review analysis tools that the RR platforms provide. These tools help my teams better understand customer behavior and sentiment and provide actionable results. **What do you dislike about ResellerRatings?** While I am sure it is a limitation of the review ecosystem, it would be beneficial to consolidate all major review platforms into one dashboard for review and actioning/responding. **What problems is ResellerRatings solving and how is that benefiting you?** The RR toolset allows my teams to gather customer sentiment and improve market reputation among our peers. While not all customers provide in-depth feedback, the RR tool(s) allow us to gather additional information to make informed decisions and offer a world-class experience. **Official Response from Bradley Poole:** > Thank you so much for the fantastic star rating and helpful feedback! Engaging with customers is more important than ever, and your team does a great job! I love that feedback on consolidating all major review platforms; definitely, something to consider for our roadmap. ### 13. Long Time Reseller Ratings Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Josh C. | Director Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about ResellerRatings?** Reseller Ratings offers a nice suite of review options, collection options, modals, and widgets to help build credibility with customers and prospects. A dedicated account manager is available to assist as well. **What do you dislike about ResellerRatings?** Certain critical features like active review collection and the ability to flag reviews for inaccurate content are only available with paid subscription options. **What problems is ResellerRatings solving and how is that benefiting you?** As a smaller business, building credibility on the web is key to customer acquisition. Reseller Ratings allows us to solicit customer reviews and build that credibility online that we need to succeed. ### 14. CFF Review of reseller rating **Rating:** 5.0/5.0 stars **Reviewed by:** Dishant K. | Assitant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about ResellerRatings?** The support from the team and the visibility into the dashboard is very helpful! **What do you dislike about ResellerRatings?** Dashboard should have some security features like 2FA available. **What problems is ResellerRatings solving and how is that benefiting you?** It's helping us track and resolve customer grievances and allowing us to show how customer-centric our business has been through the years. **Official Response from Bradley Poole:** > Thank you so much for the 5-Star Review! That's great feedback on the security features in the dashboard. I've taken that to our development and product teams. Keep the feedback coming! ### 15. Effective reviews management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about ResellerRatings?** Allows us to easily manage and respond to reviews and flag those that do not come from legitimate customers. We feel comfortable using them as our preferred source of customer feedback. **What do you dislike about ResellerRatings?** Sometimes flags are rejected for no apparent reason, and it takes multiple flagging attempts before it is properly read and appropriately handled by the RR staff. **What problems is ResellerRatings solving and how is that benefiting you?** It establishes a fair and trusted source for customer feedback, where we can trust that illegitimate feedback will not count against our reputation with the public. **Official Response from Bradley Poole:** > Thank you so much for the amazing review! Some good news, we've updated all of our notifications, so you'll have better transparency, especially around flagging. ### 16. Features of the platform are great and the team is a pleasure to work with. **Rating:** 3.5/5.0 stars **Reviewed by:** Andre F. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about ResellerRatings?** Reseller Ratings is a user-friendly platform and I love the features it has that allow us to better understand customer pain points. **What do you dislike about ResellerRatings?** The bugs and glitches on the site make it difficult to work with at times. Some features, i have to constantly refresh to use. Sometimes basic data on the dashboard doesn't load and we have to refresh, or click other tabs for the information to display. **What problems is ResellerRatings solving and how is that benefiting you?** Reseller allows us to collect customer reviews after they checkout on our website and to give feedback about the shopping and purchasing experience. With this data, we are able to better understand customer issues, engage them on their stated issues and help them to resolve the pain points. ### 17. Very good to collect real customer reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Travis M. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about ResellerRatings?** Resellerratings connects to our site through a Pixel. This makes it an easy and automatic process to ask for customer reviews of our service. Because every single one of our customers receives a survey we get a much higher number of reviews than when we were asking for Google reviews manually. It really saves us time. **What do you dislike about ResellerRatings?** I am happy with the service. I suppose I do not enjoy paying the monthly fee...haha. I do at times have customers that violate the terms of submitting a valid review. There have been a few times that there have been some valid reviews that never went live because the customer did not see the activation email from resellerratings. **What problems is ResellerRatings solving and how is that benefiting you?** There are 2 main reasons that we use Resellerratings. 1. Is to have an online presents of reviews to show our customers that we run a good business and are trustworthy to do business with. 2. We use RR for customer service issues that we did not know about. Sometimes a customer will have an issue and not contact us. When they leave a negative review it gives us an opportunity to contact that customer and make things right. ### 18. Easy to work with and Vast Features **Rating:** 4.5/5.0 stars **Reviewed by:** Billy S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about ResellerRatings?** Reseller Ratings is incredibly easy to work with. Our site is a bit "customized," and ResellerRatings had no issue getting us up and running in just a matter of hours. They are very helpful when setting up new features and continuously add new things for us to use **What do you dislike about ResellerRatings?** The only thing that could use an update is their dashboard. More stats, recent reviews, reviews to potentially reach out to would be something I'd like to see in the future. **What problems is ResellerRatings solving and how is that benefiting you?** ResellerRatings collects and displays product and merchant reviews for us. Clean and nicely displayed, the collected reviews help us give social proof for our products and for shopping with us in general. ResellerRatings is also ahead of the curve when it comes to changes such as Google Ads and question and answer **Official Response from Christina Kay:** > Hi Billy! Thank you so much for the specific feedback and high praises! The suggestion on dashboard updates is definitely heard and if you want to give specific examples, your CSM would love to help out. You can also submit ideas in our Product Roadmap as well! Thanks again! ### 19. We are happy to use Reseller Ratings, Its fast and easy for both us and the cusotmers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about ResellerRatings?** The system is fast and easy to pick up with little to no lag time in getting your review approved or posted. They make replying to the customers super easy and if you have any issues they are fast to work with you and get them fixed. **What do you dislike about ResellerRatings?** I really can't say we truly dislike anything about Reseller we made a change to a new system to get reviews from the customers, right after they place an order, and it's even better now. **What problems is ResellerRatings solving and how is that benefiting you?** They let us know of any issue the customers might have had during checkout or if they are just not happy with the services we are providing and give us a platform to reach out to the customers and see if we can fix them. ### 20. ResellerRatings is a great platform to understand and interact with your real customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Li L. | Marketing Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about ResellerRatings?** We've gained a tons of real feedback from our customers, and many of them helped us become better and better. **What do you dislike about ResellerRatings?** We wish slack notification integration is available so we could share the real-time feedback with other colleagues in the company. **What problems is ResellerRatings solving and how is that benefiting you?** It could be hard to convince potential customers that we are a legit company helping youth and students travel and save more, but RR shows who we are. ### 21. ResellerRatings Recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Brent H. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about ResellerRatings?** I appreciate the dashboard and the variety of information ResellerRatings includes. It's much more than just a tool to collect reviews. **What do you dislike about ResellerRatings?** There's really nothing that stands out in terms of something I dislike. **What problems is ResellerRatings solving and how is that benefiting you?** We've had issues collecting reviews and the easy integration of ResellerRatings on our site and within emails has allowed us to collect valuable insights from customers. ### 22. Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Assistant Manager of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about ResellerRatings?** The ability to reach each customer that places an order is great and allows us to assist and follow up on every customer experience. **What do you dislike about ResellerRatings?** None so far, we are very happy with the service **What problems is ResellerRatings solving and how is that benefiting you?** It helps us to follow up on any customer interactions. That way we can provide additional assistance if needed after the transaction is completed. ### 23. LOVE ResellerRatings! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie B. | Web Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about ResellerRatings?** The platform is very easy to use and its customer support is top-notch. **What do you dislike about ResellerRatings?** It'd be nice to be able to hold reviews for 30 days to resolve customer service issues before post goes live. **What problems is ResellerRatings solving and how is that benefiting you?** They're adding more collection sites which helps us gain more reviews from platforms that matter to us. ### 24. Solid review software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about ResellerRatings?** I find reseller ratings to be a suitable review platform. My favorite feature being that our users find it easy to use and also independant and trustworthy - which is most important to us. **What do you dislike about ResellerRatings?** I dislike the fragmented world of thrid party reviews. There is not a clear winner. Also this software favors individual product or pdp pages which is something a little different than the category level reviews we need most. **What problems is ResellerRatings solving and how is that benefiting you?** it solves our need for off site and unbiased third party reviews. our customers do use the service and often refer to it when in the consideration funnel for buying. ### 25. Build Trust with Your Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Nick A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about ResellerRatings?** We love reaching out to all of our customers to get accurate feedback to improve the shopping experience. While no one likes to see poor reviews, it provides us an opportunity to make any issue right with our customers. **What do you dislike about ResellerRatings?** Initially, it can be challenging to navigate the website. The information is all there, but you have to know where to click. I wish the e-mail template used were more customizable as well. **What problems is ResellerRatings solving and how is that benefiting you?** We've been a customer of ResellerRatings for over ten years now. The platform has helped provide trust to new customers that have visited our website for a product or service they need while improving the customer service experience. **Official Response from Christina Kay:** > Hi Nick! Thanks so much for all of this feedback. We love hearing that it helps your customers through their shopper's journey on your site and we REALLY love hearing you use it for opportunities to make things right. That is what UGC and delighting customers is all about! Also, thanks so much for the feedback on our website and email templates! I have provided that feedback to our web and product teams! Thanks again, Nick! ### 26. Love Reseller Reviews - it adds so much trust and credibility to our Apple buyback business! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | chief mac man (CEO), Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about ResellerRatings?** The reviews truly capture our customers feedback and help build trust on our website and social channels. **What do you dislike about ResellerRatings?** I wish I could more easily turn the reviews into branded sharable pieces. The backend allows very minimal design changes for the image reviews. **Recommendations to others considering ResellerRatings:** try it out!~ **What problems is ResellerRatings solving and how is that benefiting you?** Solving the issue that some customers don't trust us until they learn from others. More purchases with higher trust! **Official Response from Christina Kay:** > We love hearing this! And we absolutely love seeing you post your reviews on social media! Trust is so important and we love that it is helping you build trust on your website and social! And as trust is so important to us, I personally gave your feedback to our product team! Thanks so much, Brian! ### 27. Great Review Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dong L. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about ResellerRatings?** We use ResellerRatings for over 10 years, and we collected a lot of customer reviews to improve our service, so I would like to recommend it to others. **What do you dislike about ResellerRatings?** Popup window size and position are not able to customize, it overwrites other important information. **What problems is ResellerRatings solving and how is that benefiting you?** Popup window size and position should be able to customize in case overwrite other important information. ### 28. Reputation Management and Customer Satisfaction Measurement Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eniko S. | Senior Customer Relationship Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about ResellerRatings?** This is a relatively easy-to-use product for reviews management. One has the option to reply to the customer both publicly and privately depending on the situation and there is the option to tag reviews based on the issues experienced by the customer. **What do you dislike about ResellerRatings?** Initially, there were some reply editing issues (starting a new paragraph with "Enter" was impossible and messed up the reply), but this was eventually fixed, and using the tool is now relatively easy. The review volume we receive compared to the invitations sent is considerably lower than on Trustpilot. **What problems is ResellerRatings solving and how is that benefiting you?** We are managing our online reputation with this tool by replying to all reviews we receive on this website and we are offering a solution whenever it is possible. ### 29. Knowledgable Team With Unique Offering **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about ResellerRatings?** Response times from the account support teams are quite exceptional. They continually are optimizing their offering to incorporate industry-specific problem areas relating to store reviews. **What do you dislike about ResellerRatings?** As with other online store review websites, it feels like they profit from websites attempting to gather larger crowds of reviewers versus the very few who may have had a poor experience but feel the need to voice their opinion across multiple review sites. **Recommendations to others considering ResellerRatings:** Ask about the other features provided by ResellerRatings to tackle similar issues across other sites like ResellerRatings. **What problems is ResellerRatings solving and how is that benefiting you?** Improving our website's digital reputation to be closer to the more accurate rating to which we believe to be true instead of simply allowing this site to be a sounding board for negative experiences. **Official Response from Bradley Poole:** > Thank you so much for the 4 Star Rating and great feedback! ### 30. Reseller Ratings review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about ResellerRatings?** In my experience, the reps are very helpful and want you to succeed. They also take feedback and act on it pretty quickly. **What do you dislike about ResellerRatings?** The dashboard is super confusing and unintuitive. Not necessarily their fault, but Reseller ranks a lot lower than other review sites on Google. **What problems is ResellerRatings solving and how is that benefiting you?** ResellerRatings has allowed us to collect reviews and respond to them. This in turn has given us a better online reputation. ### 31. Review of Reseller Ratings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about ResellerRatings?** The account support is great. It is also easy to contact customers and attempt to address issues that they have. **What do you dislike about ResellerRatings?** The reporting interface is not straightforward and lacks the ability to include historic data on some of the reports **What problems is ResellerRatings solving and how is that benefiting you?** The platform builds confideint for new customers and give exsisting customers a third party to review us. ### 32. Great experience with the team at ResellerRatings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about ResellerRatings?** The team at resellerratings are very helpful and willing to have zoom meetings to make sure everything is working properly and any questions that we had they were able to answer. **What do you dislike about ResellerRatings?** Some tutorials were a little vague, but we could find the answers in their knowledgebase, so figuring things out was a bit easier thanks to their great tools that are available. **What problems is ResellerRatings solving and how is that benefiting you?** We haven't been responding to our reviewers as much as we'd like, so ResellerRatings now allows us to monitor our customer service and figure out how to make things better for our customers. **Official Response from Bradley Poole:** > Thank you so much for the great review! We always love hearing how responsive our team is and how our platform helps businesses take action based on our data and monitoring services. Keep an eye out for some exciting releases that will be focused on videos to educate our clients on new features as well as "Tips and Tricks"! ### 33. Great service with out dated interface **Rating:** 4.0/5.0 stars **Reviewed by:** Abdullah R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about ResellerRatings?** Great SEO, Great widget after purchasing, validates customer purchases, and of course excellent customer service. **What do you dislike about ResellerRatings?** Dislike their outdated design; I feel they need to make it more modern. **What problems is ResellerRatings solving and how is that benefiting you?** ResellerRating helps our business to build trust between our customers and us. We realized that we are gaining more sales because of the excellent feedback from our customers. **Official Response from Christina Kay:** > Hi Abdullah! Thanks for the transparent feedback and we always love to hear about things we can improve on to make our amazing customers like you, happier with our product. We also love to hear that you are happy with our customer service-- we always strive for customer satisfaction! If you have more ideas on improving our platform, please take a look at our product roadmap page and you can submit ideas right in there! ### 34. Reseller Ratings Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about ResellerRatings?** Love that I can connect with someone on the team easily and directly. **What do you dislike about ResellerRatings?** Not sure about the algorithm they use to come up with the review ratings. **Recommendations to others considering ResellerRatings:** Lovely team to work with. Very resourceful and happy to help and goes above and beyond to accommodate their clients. The platform is great and has useful features. **What problems is ResellerRatings solving and how is that benefiting you?** Understanding customer needs, and how they feel about our services. They share on shipping, products, customer service and more. **Official Response from Bradley Poole:** > Thank you so much for the review and feedback! It's great to hear that you're able to drill into the data to better understand your customers needs within different parts of the buying journey. Please reach out to our support team and they will be happy to share a link to our blog that walks through the algorithm. ### 35. Value-add service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra D. | Director Of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about ResellerRatings?** Immediate intel on customer experience and the team's support. **What do you dislike about ResellerRatings?** Maybe the reporting tools could be better. **Recommendations to others considering ResellerRatings:** Reports could be better. Connect with Marketing AND IT. **What problems is ResellerRatings solving and how is that benefiting you?** Customer Experience and understanding the impact of delays. **Official Response from Bradley Poole:** > Thank you for the 5 Star Review! Your feedback is much appreciated and please check in with our Client Success team to hear about our complete revamp of the reporting in our Dashboard! We'd love to get your thoughts on it. ### 36. Great Way to Boost Customer Trust & Satisfaction! **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel B. | Brand Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about ResellerRatings?** Reseller Ratings is an incredible tool for boosting customer trust, strengthening our brand, and understand customer needs and sentiment. Reseller's platform also makes it easy to integrate reviews onto our website, collect reviews from customers and manage reviews as well. Our dedicated Reseller rep has also always been incredibly responsive and helpful with any needs we have or implementing new features. We also appreciate the ability to respond to reviews both publicly and privately and to flag reviews for a variety of reasons. **What do you dislike about ResellerRatings?** Finding specific reviews again can be difficult as there aren't many search options besides filtering by tags/star ratings. Would also love if our Reseller page showed up higher in Google search results than other (less relevant) review websites. **What problems is ResellerRatings solving and how is that benefiting you?** Before using Reseller, we didn't have an easy way to collect reviews all in one place and provide customer feedback for both our team and future customers. With Reseller's platform, we can easily feature positive reviews on our website for future customers, improving brand trust and reputation. For many of our customers, purchasing with us is a big financial decision and we want them to feel secure in their booking. Hearing from previous customers goes a long way in building customer trust and connection! ### 37. Resellerratings is Fantastic to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about ResellerRatings?** We have been working with Resellerratings for close to 10 years! Their products are useful to our e-commerce business and their account managers really go the extra mile to support our business needs **What do you dislike about ResellerRatings?** We need to find out ways to use for of the products they offer to continue to impact our business **What problems is ResellerRatings solving and how is that benefiting you?** By receiving constructive feedback from our customers, we have been able to effectively address our customers concerns in a proactive manner and thank our customers who have been positively impacted by our overall service **Official Response from Bradley Poole:** > We're beyond grateful for your partnership over these past 10 years! We have some exciting features and products coming out in the next few weeks, please make sure you reach out to your Account Manager to get early access. Here's to another 10 years! ### 38. RR is very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about ResellerRatings?** a lot of reviews that help us know about business. **What do you dislike about ResellerRatings?** nothing dislike. all good.just want to know if any new futures from RR **Recommendations to others considering ResellerRatings:** easy to use. fast response from RR **What problems is ResellerRatings solving and how is that benefiting you?** we want to collect more video reviews in the future **Official Response from Christina Kay:** > Thanks so much for your awesome review and I love to see that you want to collect more video reviews in the future! You can check out all of our product updates, product roadmap, and even submit an idea on the link provided. Please connect with us on chat or shoot an email over to your CSM or rep so we can schedule a call to show you new features! ### 39. Great and easy product to integrate. Responsive team to work with througout. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about ResellerRatings?** Easy to Integrate. Easy-to-use admin portal. **What do you dislike about ResellerRatings?** Need more variety and flexibility on reports for our data analytics team. **What problems is ResellerRatings solving and how is that benefiting you?** Obtaining user reviews on our products and having an easier way to analyze and manage the review data. **Official Response from Bradley Poole:** > Thank you so much for the amazing review! Our team's #1 priority is our client's success, which makes these reviews mean so much! We're revamping our entire dashboard and reporting, so please reach out to your Account Manager or our Support Team to learn about the upcoming releases. We'll be posting them in the portal as well and we'll love to get your feedback on all the updates. ### 40. Corresponsive, portal is quite easy to nevigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about ResellerRatings?** That the team is corresponsive and is trying to pay attention to comments and improvements suggested **What do you dislike about ResellerRatings?** The fact that I cannot receive each report I need immediately **What problems is ResellerRatings solving and how is that benefiting you?** The need to get genuine reviews from our customers **Official Response from Bradley Poole:** > Our team loves hearing feedback from our clients and we appreciate you taking the time to share your thoughts! I've sent your suggestion on our reports to our development team. We have some exciting new reporting functionality coming out this month, so please make sure you check in with your Account Manager or our support team. ### 41. Good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about ResellerRatings?** The easy use of the platform and the features that the platform offers. **What do you dislike about ResellerRatings?** Some backend user interface and customizations. **What problems is ResellerRatings solving and how is that benefiting you?** Gain more insights and feedback about the orders and products from customers. **Official Response from Bradley Poole:** > Thank you so much for the 5 Star Review! We're launching new backend functionality this month, so please be sure to check our portal for the latest updates as we release them. Once everything is live, we'd love to get your feedback on the new updates as well. ### 42. Extremely Professional. Solid people . Proved commitment to partnership during COVID. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about ResellerRatings?** Responsiveness, Professionalism, Partnership **What do you dislike about ResellerRatings?** Nothing is missing. Reviews are readily available. **What problems is ResellerRatings solving and how is that benefiting you?** Able to respond to Customer reviews, both good and bad, on a timely basis ### 43. Reseller, for our company, is secondary to Trustpilot. We use Reseller as a way to diversify our ORM **Rating:** 2.5/5.0 stars **Reviewed by:** Justin D. | Director, Customer Experience and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about ResellerRatings?** I manually upload files for review request sends. For me it's a convenient feature and allows me to actively handle request volume. I like the Elite badge we receive for being so highly rated. **What do you dislike about ResellerRatings?** UI seems overly complex. I have no interest in most of the added features. I wish there were more badges/awards for our terrific results and high volume of reviews. Reseller could easily upsell me if they had more and more marketable offerings. However, they seem to have a single minded focus on product level review. **Recommendations to others considering ResellerRatings:** Review all options and go with what works best for you. Reseller will get the job done, just like anyone else. I cannot comment on product level reviews, though I assume they work just like anyone else. Ultimately, I recommend using more than one aggregate. Diversifying your Social Proofing and ORM will always help your company look better. **What problems is ResellerRatings solving and how is that benefiting you?** Added variety to ORM so we aren't reliant on any single provider. I prefer the TrustPilot platform and believe TrustPilot is has a better reputation than Reseller. So I only use as a variant. ### 44. Reseller Ratings Can Help Boost the Credibility of your Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Doug S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about ResellerRatings?** There are actually several things I like about ResellerRatings. As an independent third-party review site it lends your business credibility. You also get stars placed adjacent to your pages that pop up in Google search, which helps with SERP rankings. You can also send out automated requests for a review on a scheduled basis or as part of an after sales follow up. RR's email capabilities can also be used to send out requests for a review of the experience to all existing customers who are verified with a sales invoice number You can also contest reviews that are found to be inappropriate or just plain SPAM. I do like ResellerRatings. I also like to send the new reviews around to our sales team to let them know they are doing a great job and our customers approve. **What do you dislike about ResellerRatings?** Nothing about RR, more like I wish our customers were more inclined to write a review. As a reseller of IT hardware we are very much a niche industry. I think because of the extremely high cost of our products a follow up review for these people is too much. The navigation on the site is not great, not bad but not great, and it is hard to find what I am looking for sometimes. Requests for help are also not immediate but that isn't a problem for our organization as you typically have 48 hours to challenge a review if you do not agree with the content. **Recommendations to others considering ResellerRatings:** Having a third-party review site adds real credibility to your site and provides people visiting a greater comfort level when purchasing. It's also a great way to show upper management that employees are going above and beyond to ensure customer satisfaction. **What problems is ResellerRatings solving and how is that benefiting you?** As I described above, third party review sites provide much more credibility than hosting reviews on your own site. We use the RR widgets on our pages, that show how ITC is an Elite vendor on RR and provides a direct link to ResellerRatings to see more reviews. I believe these third-party reviews give customers greater confidence in our company and support the belief that our site is not scam designed to rip you off. It engenders confidence when making a purchase. All Good! Also, when searching for specific products on our site, the landing page may come up with a star rating in the SERP further distinguishing our company as a good choice for product and customer service. ### 45. Good Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben R. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about ResellerRatings?** The service from the team & the ability to create a very simple checkout review form. I also like the overall branding. I really like the search visibility and how quickly the ratings update. **What do you dislike about ResellerRatings?** That the ratings systems is based out of 10 instead of 5, which seems to be industry standard. I also dislike that customers need to provide more than one rating. It should be super simple - just leave a 1-5 rating for the company and a short comment. **Recommendations to others considering ResellerRatings:** For eCommerce, I recommend the embedded review form. **What problems is ResellerRatings solving and how is that benefiting you?** No problems at the moment. We noticed a big improvement when we installed the checkout review form. ### 46. Great for reading reviews and determining which stores are best to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Parrish M. | Digital Marketing Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about ResellerRatings?** How easy it is to log on and compare stores. This has helped me professionally with buying things for work and comparing different stores to purchase from. It has also helped my wife and I determine best prices when it comes to buying stuff recreationally. I like how you can compare stores and then determine which store has the best bang for your buck. I always like to search for reviews and make sure I am getting what I want, but sometime it is hard to compare different sites. ResellerRatings has made this so easy for my wife and I. We have used it quite a bit here lately. You can also add stores that might not be on there right now. You can use it for clothes, use it for technology, use it for just about anything you want to. **What do you dislike about ResellerRatings?** Nothing really. It is very easy to use and very easy to create an account. It does not take a genius to figure everything out, which is nice. **Recommendations to others considering ResellerRatings:** Give it a try. If you like comparing prices, brands, etc. then this is for sure something you need to try out. It has made comparing stores so easy. I personally haven't posted a review on there yet, but I am sure in the next little bit that I will. It is easy to use and best of all it is FREE. You really can't beat this if you like comparing prices. **What problems is ResellerRatings solving and how is that benefiting you?** I have been using ResellerRatings mainly to compare stores to find video equipment for work. My wife has been using it to find stores to buy patio furniture. It can easily be used for either/or. It is nice that it has a variety of different stores and comparison. For example, Walmart v. Amazon or Target v. Amazon. Everything seems to get compared to amazon, especially with online shopping. It has been nice to be able to compare everything in one place, instead of having to do the work myself and have multiple tabs open at once. You can use it to compare just about any company you can think of. Clothing company, tech company, big brand store, online stores, etc. ### 47. Solid Platform to Build Consumer Trust with an Exceptional Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about ResellerRatings?** ResellerRatings is an invaluable tool to build consumer trust and authenticity, manage brand reputation, and to keep a daily ear to the ground on what customers are saying. The platform is easy to navigate and use, customers can post a review in less than a minute. Great selection of widgets and integrations that are invaluable for getting the most out of this service. Also like the ability to respond privately and publicly to a review. Outstanding, prompt, insightful follow-up from our account rep who is ALWAYS helpful in suggesting ways to use the platform to our advantage. **What do you dislike about ResellerRatings?** The backend could be streamlined from a UX design standpoint. The Reporting feature could be more intuitive as creating automated reports is not easy and would like to see an Analytics tab that tracks search impressions and clicks in Google. Would be nice to have a way to search for a specific review in the Merchant Dashboard (instead of sorting by star rating and then shifting through pages of review to find the one you're after). The ability to pin several reviews as "featured" reviews would also be great and we would like to see our ResellerRatings page rank higher in Google. The team at ResellerRatings is responsive to our feature requests and is always working to implement improvements to the platform. **Recommendations to others considering ResellerRatings:** Make sure you are using a genuine review collection software and prepare yourself ahead of time to advance your collection of reviews. **What problems is ResellerRatings solving and how is that benefiting you?** We are able to easily curate reviews from consumers (saving time), manage customer expectations (resolve service issues quickly), and build an authentic brand (improve our reputation) by using ResellerRatings. 80% of consumers trust reviews as much as they trust recommendations from family and friends. ResellerRatings has a definite impact on improving our conversion rates. ### 48. Great resource for businesses looking for verified review platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about ResellerRatings?** The Reseller platform has multiple ways to solicit reviews from verified customers which makes it easy to curate legitimate reviews. The team has been very easy to work with and helpful to guide us in best practices and platform features to use for success. **What do you dislike about ResellerRatings?** The only complaint is that I'd like to see our reseller page rank higher in Google for searching reviews **What problems is ResellerRatings solving and how is that benefiting you?** The team has helped us find ways to better curate positive reviews and manage review responses. When we had issues with negative reviews from Covid 19 pandemic, they were very helpful in how to handle and helped us turn on solutions to get more reviews from happy customers. ### 49. Performs Well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about ResellerRatings?** The platform is user friendly and it has been performing well. I like how it can set notification when a customer gives a star ratings of 1-3. We can see the details on customers information from order date, order number, date posted and the category that they are reviewing about. **What do you dislike about ResellerRatings?** Would like more options and details on reviews giving to customers. **What problems is ResellerRatings solving and how is that benefiting you?** We are able to communicate customers 1-1 through details of their order information in the same platform. ### 50. Solid platform for managing brand reviews and product reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about ResellerRatings?** Easy integration with some ecommerce platforms. Shows up on search engine results pages. Simple to use. **What do you dislike about ResellerRatings?** Not compatible with some newer eCommerce stores. **Recommendations to others considering ResellerRatings:** Make sure it is compatible with your eCommerce solution and understand what the pros and cons of the integration are. **What problems is ResellerRatings solving and how is that benefiting you?** Allows users to provide reviews of products. Helps our brand show up better in search engine results pages. ## ResellerRatings Discussions - [How Can ResellerRatings Help My Business Get Found In Search?](https://www.g2.com/discussions/seo-6a38f9db-2e99-49fd-a131-a8e448055222) - 1 comment, 1 upvote - [What Are Star Ratings?](https://www.g2.com/discussions/star-ratings) - 1 comment, 1 upvote - [View ResellerRatings pricing details and edition comparison](https://www.g2.com/products/resellerratings/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+14%3A54%3A32+-0500&secure%5Bsession_id%5D=2c87eded-2106-449f-b770-f7cfae52e97b&secure%5Btoken%5D=9f77713dc5c353c193e2e0657fd533c018d1ae8c76888ad20207e8c0bc564ff1&format=llm_user) ## ResellerRatings Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ResellerRatings Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (252 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews)