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4.7 out of 5
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Highly recommend for email marketing campaigns, best software for email automation out there!
1,400 Reply Reviews
4.6 out of 5
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Overall Review Sentiment for Reply
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DI
Dian I.
SDR
Mid-Market(51-1000 emp.)
What do you like best about Reply?
automation email campaign, perfect to use it for outbound call and it has new insight for the replies from the leads. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Sometimes it takes time to download my report Review collected by and hosted on G2.com.
AN
Athena N.
Content creator
Small-Business(50 or fewer emp.)
What do you like best about Reply?
I can't express enough how much Reply.io has transformed my workflow. As a full-time content creator who has been managing outreach on my own for years, the automated reply and follow-up system has been a game-changer. It has significantly cut down on my administrative tasks and saved me the cost of hiring additional help. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Cannot connect with two domain emails under professional account; also the category tabs (status after 1st outreach) are not always accurate Review collected by and hosted on G2.com.
SS
Sibu S.
Mid-Market(51-1000 emp.)
What do you like best about Reply?
The Email Server Matching, the ability to send emails via API, Love how the AI Autotags all the responses as well Review collected by and hosted on G2.com.
What do you dislike about Reply?
There is nothing that I dislike about Reply Yet Review collected by and hosted on G2.com.
JL
JT L.
Director of Client Development
Small-Business(50 or fewer emp.)
What do you like best about Reply?
I have used some of the bigger platforms and have always been disapointed with their support teams. Reply's support is quick and extremely helpful, always willing to work through any issue within 5 minutes of reaching out (other platforms have taken days). Even being a small account, we are always taken care of. The platform also has everything you need for creating and executing campaigns. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Inbound emails take about 20 minutes to appear in the platform's inbox, which can be a little inconvenient, but that is really the only negative. Review collected by and hosted on G2.com.
AS
Artemiy S.
Founder
Small-Business(50 or fewer emp.)
What do you like best about Reply?
Ability to get information from any website, or LinkedIn specifically - we use sales navigator
Ability to access the database right in Reply.io
Automation of routine processes and outreach - it is so easy finally to do it on LinkedIn
Customer support is pretty great
Easy to use and implement for even a beginner Review collected by and hosted on G2.com.
What do you dislike about Reply?
Some time there is weirdness happening with the Google Chrome extension and it is not working until you uninstall it and the install it back, but it is pretty minor Review collected by and hosted on G2.com.
UM
Verified User in Management Consulting
Small-Business(50 or fewer emp.)
What do you like best about Reply?
It makes it very easy to stay organized with your outreach. Whether it is a full blown multi-touch campaign, or just a quick mass outreach, the tool helps you stay organized so nothing slips through the cracks. Review collected by and hosted on G2.com.
What do you dislike about Reply?
You only get a single point of contact if you are at a certain level, so while the virtual support is SUPER helpful, I end up asking them a lot of clarifying questions that I might have known if I had an onboarding point of contact. However, the support is VERY helpful! Review collected by and hosted on G2.com.
UC
Verified User in Computer & Network Security
Mid-Market(51-1000 emp.)
AC
Alicia C.
Marketing Manager
Small-Business(50 or fewer emp.)
What do you like best about Reply?
This has been great for our company to reach a large amount of potential customers in a short amount of time. Customer support is quick with any questions when setting up the integration of the program with your email. We had a few issues but were able to resolve them quickly. Review collected by and hosted on G2.com.
What do you dislike about Reply?
With a lot of sequences occurring at once it'd be nice if they could be organized in folders. So when additional contacts are added to the sequence you dont have to search for the sequence in the list. Review collected by and hosted on G2.com.
TN
Tyler N.
Senior Sales Representative for Banking, Credit Unions, Fintech
Mid-Market(51-1000 emp.)
What do you like best about Reply?
Reply.io is easy to use and integrates a lot of functionality you need to develop new leads and prospects. I used the email extension, automations, and research capabilities. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Like every tool there is some data you will need besides Reply often I used other tools to build and develop more lists and prospects but they have a good amount. There is no one solution to all prospecting but this is a great base tool. Review collected by and hosted on G2.com.
UM
Verified User in Media Production
Small-Business(50 or fewer emp.)
What do you like best about Reply?
Absolutely nothing about this service is to my liking. It's a total disappointment. I can give you 100 reasons why you should never use it ever in your life Review collected by and hosted on G2.com.
What do you dislike about Reply?
1. The sequences are sent in the order the system decides.
2. Outdated contact database that has not been updated for years
3. LinkedIn profiles are constantly falling off. Because of this, outreach campaigns are canceled.
4. Constant bugs in the system
5. Support didn't even apologize when they started sending random messages to potential clients Review collected by and hosted on G2.com.
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