Reply Reviews & Product Details

Reply was great in the beginning, but out of the blue they decided to go upmarket and triple their prices. Which is understandable, but they also applied it to existing users. I’ve been using it for two years, and they still decided to 3x my price. Thankfully, there are now plenty of alternatives with better features and fewer bugs. Definitely not coming back. Review collected by and hosted on G2.com.

They could definitely handle pricing changes more fairly. I’m super disappointed that they decided to triple the price for existing users after years of loyalty. There should’ve been a transition plan or at least a grandfathered rate. It really feels like they stopped caring about long-term customers. Review collected by and hosted on G2.com.

We looked at different email sequencers and heard good things about Reply. We find they have good customer support and the onboarding went well. Gets the job done and not too costly. Review collected by and hosted on G2.com.

It can take some getting used to and some of the functionality is not intuitive. Review collected by and hosted on G2.com.

I’ve used many services for sending email campaigns, and Reply is by far the best. It’s simple, straightforward, and easy to use, and it includes all the features my company needs. Review collected by and hosted on G2.com.

I personally don't want ai to handle replies so I turn it off for each sequence I create. It would be nice if I can turn the setting off completely so that way I don't need to do it for each sequence. Review collected by and hosted on G2.com.

The platform is super intuitive, setting up a new campaign is really straightforward, even if you’re using it for the first time. I especially love being able to combine email and LinkedIn outreach in the same sequence, it’s made a big difference in response rates.

I've been using it daily, and any time I’ve run into a question or issue, the support team has been very helpful. Overall, it’s a reliable and easy-to-use tool. Review collected by and hosted on G2.com.

The support team is lovely and always helpful once they jump in, but I do wish response times were a bit faster. Occasionally it can take over an hour to get a reply, which can be tricky when you're trying to move quickly. Review collected by and hosted on G2.com.

Compared to others in the industry reply has many good features and integrations, if they would work. Review collected by and hosted on G2.com.

Almost every feature malfunctions from time to time and it is super hard to spot. The support team does not warn you of bugs and issues. I had now for the 10th time had sequences go out wrong, with the wrong formatting, messages skipped, contacts skipped, days skipped, etc. Whatever could go wrong it happened, and the answer is always the same: it is a technical issue and they escalate it to the technical team. At this point I do not trust this platform anymore.

There is also a lack of customization, you cant customize the reporting at all, and the majority of the filters simply not work together/ always show incorrect data. Review collected by and hosted on G2.com.

I like that I can schedule followups with multiple methods, including automated emails, custom emails, LinkedIn, phone calls, etc (manual methods require me to mark the action as complete). Reply recently added an AI tool to help write new versions of the email so it's not the exact same copy going out to prospects, though you will of course want to look at the AI copy closely and make sure it's what you want to send. I appreciate the email verification is embedded in the tool and easy to use. It's also easy to set limits on the campaign, such as total emails sent per day per campaign, total emails across all campaigns, max emails per domain per day, time in between email sends, etc. Review collected by and hosted on G2.com.

Reply does best when it's fairly automated and everything is set up ahead of time. The nature of my sales cycle involves updates throughout the calendar year, and ideally I would write new copy as we hit certain milestones. But, it's a little clunky in this scenario. If the campaign is only one email, and the email is sent, the user is marked as "finished". If I add another email later in the year to the campaign, the "finished" contacts will not receive it. Adding "finished" contacts to new campaigns can be a little clunky. But, overall, I continue to use this program over others since it serves my needs best. Review collected by and hosted on G2.com.

Reply.io has transformed the way our team handles outreach. The multi-channel automation (email, LinkedIn, calls) is a massive productivity booster, we can create complex sequences that feel human and personalized at scale. The interface is intuitive, the A/B testing tools are easy to use, and the analytics give clear insights into what’s working. I also love how seamlessly it integrates with our CRM and other tools, saving us tons of time. Customer support is fast and actually helpful, which is rare these days! Review collected by and hosted on G2.com.

Honestly, not much. If I had to nitpick, I'd say the initial learning curve with setting up custom sequences could be a bit tricky for new users. But once you’re past that, it’s smooth sailing. Review collected by and hosted on G2.com.

I use Reply.io to run cold email campaigns at scale, and it has everything I need. I can build sequences quickly, automate follow-ups, and track my performance. The analytics are detailed, and I love how I can test and tweak campaigns based on real results.

It saves me hours I’d otherwise spend doing manual follow-ups.

Also, their support team is genuinely friendly, whenever I needed help, they supported me.

Once you learn it, it works really well. I’d recommend it to anyone serious about outbound outreach and looking for a powerful tool to scale their efforts. Review collected by and hosted on G2.com.

It’s not the most beginner-friendly platform. It took me a bit of time to feel confident using all the features.

I’d love to see more onboarding tips for users without prior experience in similar outreach tools. Review collected by and hosted on G2.com.

I started using Reply 12 years ago when it was a very new app. They caught our attention using their MVP for cold outreach. It was buggy but solved our email scaling problem wonderfully well. You could see the potential of the product already.

Fast forward to now: I have a new company with the same outreach challenges. Reply is so sophisticated that it easily stays ahead of the cold outreach cat and mouse game. Every time a channel is over saturated, the product has already adjusted or added a new outreach channel.

The sequences are amazing. Both what they can do and also the amazingly designed UI. What's incredible is that the price is still the same as 2014. Review collected by and hosted on G2.com.

It's a beast now. The sophistication in the app has been added very carefully by the UX team. But it inevitably adds to the learning curve as a team-critical platform like Reply adds more features and addresses more edge cases. Cold outreach is just complicated now. I don't trust simplified apps that can get me blocked. Review collected by and hosted on G2.com.

The flexibility and being able to create various types of campaigns. Review collected by and hosted on G2.com.

The tool can be a bit difficult to learn to use. Review collected by and hosted on G2.com.