Reply Reviews & Product Details - Page 14

The support team at Reply.io are incredibly helpful. Review collected by and hosted on G2.com.

Sourcing leads has been problematic for our market Review collected by and hosted on G2.com.

I like how smoothly Reply works for our email marketing. Although I rarely write any reviews regardless of the product or service being good or bad, what made me write this review is the customer support. They are very responsive and always there to help me out and have been providing detailed explanations and instructions to tackle the problem I face. Yurii helped me big time to achieve my goal and I have learned a lot about how email marketing works. Thank you so much and all the best for your team! Review collected by and hosted on G2.com.

None. They have always been super helpful. Review collected by and hosted on G2.com.

Only good thing I liked about this software was the Linked-In multi channel outreach. Unfortunately it constantly gets disconnected. Review collected by and hosted on G2.com.

They are very predatory when it comes to pricing and renewals. No notice is provided and they auto charge your card without making it clear. There is no way to cancel or remove your credit card from the platform without contacting them directly. I tried cancelling and they charged my $500 because I was three days past the renewal date. Their monthly rate is $90 on the website so this made no sense. Definately would not reccomend to anyone, way better tools out there who are much more reasonable for renewals and customer service. Review collected by and hosted on G2.com.

Simple interface. Good tool for prospecting. Review collected by and hosted on G2.com.

Finding newer ways of increasing price, sometimes without even informing. Here's what happened - our Credit card has expired and when we tried to connect the new card, Reply.io said that now you cannot continue with the old price anymore. We must accept the new price.

Innovative ways how SaaS companies are increasing price this year.

While we may still continue using Reply, I will move once I get a chance. Ethics are more important than the quality. Review collected by and hosted on G2.com.

Part of my role is to communicate with clients and with prospective customers and partners. Reply is helpful in curating and delivering messages on a large scale. Not only that, I utilize their tools and templates to personalize effective emails on a daily basis. I really appreciate being to able to track delivery rates and responses, and to tailor future content appropriately. Reply's reporting helps me make informed decisions. Review collected by and hosted on G2.com.

I'm still learning about crafting more positive emails and keeping the reading level moderate. Some of my work involves technical communication, and that can be harder to translate into lay terms. The more I use Reply, the better I get at improving readability in my email sequesnces. Review collected by and hosted on G2.com.

They add more tools each year to improve marketing efforts. We don't have to go looking for another provider to obtain what we need. I use it everyday and it is so easy to use. I love that Reply's AI can understand what my prospects replied and categorizes messages. It makes work life easier.

Regarding customer support, I appreciate it only takes a few minutes for them to assist you personally. They go beyond what you asked, and try to solve the issue in the most efficient and easier way for you. Review collected by and hosted on G2.com.

There are still some gliched that they are working on, but if you sent a note, the tech team tries to fix them fast. Review collected by and hosted on G2.com.

- Great for all business sizes, including startups

- Awesome and very reliable customer support

- Improved mailbox slots and mailbox analytics

- Triggers (for added automation)

- Integration via API Key

- UI design made for ease of use

- Easy to implement Review collected by and hosted on G2.com.

Just a wishlist:

- Improve template creation to track the performance of a singular email template that is used by different campaigns.

- Improved Reply Data. It's still in Beta right now, so I am looking forward to more improvements. Review collected by and hosted on G2.com.

The best part is that simultaneously creating an automated sequence of cold emailing and LinkedIn outreach saves lots of time. Conditional variables are a great thing that not all other tools have. Customer support is professional and responds very quickly. Review collected by and hosted on G2.com.

I cannot link multiple LinkedIn accounts to a single user or sequence, which would allow for rotation as with various mailboxes. Review collected by and hosted on G2.com.

I've used other 3 email automation tools in the past and Reply has by far the easiest layout for the end user like me. I use it heavily btw, at least 2-3 hours a day, everyday and I love it. It's not only the tool itself that is good but they help with templates, best practices, tips, warm up tools, email health - they're really experts in the world of getting your email to your prospect's inbox, in the end of the day, that's what matters. And I've been having the most success with Reply if compared to other tools, in the last 3 years. Review collected by and hosted on G2.com.

I loved the new "triggers" functionality but it needs some enhancements and new funcionalities for non-Linkedin users. There are things I want to automate, for example something simple as someone who finishes a sequence but did not respond can be triggered to a new sequence, I can move people who finishes sequences, but can't specify if they're finished because they replied or bounced or etc.. Needs to fix that. Other than that all good. Review collected by and hosted on G2.com.

I have been using Reply since 2016, they have helped me generate a lot of leads for my company. Their team is amazing, they are always friendly, professional and helpful. Review collected by and hosted on G2.com.

The calling system was glitchy. I really wanted to use it, but it was not reliable. Review collected by and hosted on G2.com.