Regal.io Pros and Cons

Regal offers exceptional customer service and support. Their team is very responsive, providing timely fixes when assistance is needed.

The documentation from Regal is clear and straightforward, making integration into our system seamless and quick. As an administrator, I found it easy and intuitive to navigate and set up the platform for our agents. The telephonic service operates smoothly, with almost zero interruptions even during high-volume usage. Review collected by and hosted on G2.com.

Regal has an impressive roadmap, but as a growing company, some features take a long time to be rolled out. While this isn’t necessarily a bad thing, it means that some functionalities we would like to have take time to become available.

Additionally, the real-time data needs improvement. It currently takes the management team approximately 15 to 30 minutes to obtain accurate analytics. Review collected by and hosted on G2.com.

Regal is a modern, user-friendly, and powerful platform. Its Journey-building features allow for total customization of your outbound outreach strategies via an array of dialer types and sms. The ease of use empowers admins to set up robust workflows that help automate processes for agents in minutes instead of hours. We especially like the built-in A/B testing features within Journeys. These have allowed us to create numerous experiments in our strategies and be able to prove which approach is best with minimal effort. We have found that the sky is the limit when thinking through how we can leverage the tool across sales, claims, and support orgs. Their live chat customer support is exceptional and saves admins a lot of time when agents can reach out themselves and get a response within 60 seconds. They are also very quick to action on feedback, with previous vendors in the same space a feature request was more akin to a wish, but Regal takes our feedback seriously and works hand-in-hand with our team to make those changes a reality. Review collected by and hosted on G2.com.

There are a few small changes we'd make within the platform, but nothing deal-breaking. And more importantly Regal has worked with us to make that list smaller and smaller as time goes on. Review collected by and hosted on G2.com.

The Journey builder is easy for anyone to pick up. If you have some no code developer skills then it's like any other no code product. If you have never used one before it's so simple anyone can learn it.

Implemention was also really good. When you do your implementation you will avoid a lot of issues and rework if you adjust your call cadence to work with the software rather than try to force Regal to work to your cadence.

Customer Support is great. There is always someone who can answer your questions. Review collected by and hosted on G2.com.

Reporting can be overwhelming, you have the a lot of freedom to create reports you need so you really need to understand the fields and data. Review collected by and hosted on G2.com.

User of Regal for multiple years in a DTC setting. It has taken our agency team's efficiency to the next level. Prospects are qualified quicker and moved into successful conversions.

Tools for managers and understanding their team's workflows are easy to adopt and powerful. The customer support is top notch from the CEO all the way down. Review collected by and hosted on G2.com.

Not much. Maybe more tools for additional language support Review collected by and hosted on G2.com.

The additional technology that Regal offers besides the dialer functionality Review collected by and hosted on G2.com.

The platform is very developer specific and hard to navigate for agents. Review collected by and hosted on G2.com.

The best thing so far regarding Regal's CRM is that you can speak with a member of their support team in seconds! They are always so helpful and axious to assist. The features that the platform has is easily implented as well as easy to use. Integration is usually seemless and well assisted. The compay I work for frequently uses the platform with no issues. Review collected by and hosted on G2.com.

I would like a feature that allows you to send out mass texts without creating a campaign or journey. Review collected by and hosted on G2.com.

It has branded calling built in which was one reason we tried to work with them in the fist place Review collected by and hosted on G2.com.

Their customer service has been slow and unresponsive, their pricing reflects a premium product which it is not: it has continued to misplace our leads experience outages, and generally be unreliable for the last 6 months. They promise features that resemble what a true CRM can provide but then end up releasing them in a buggy, half-based way which causes lost revenue.

Lastly their leadership has proven to be untrustworth in pricing negotiations threatening to turn off service on the spot in order to get a contract signed at their desired terms. Review collected by and hosted on G2.com.

Regal manages my teams whole operations, from SMS, Calls, follow ups, API, Zapier etc, Regal is the full package, we recently bata tested their progressive dialer which can be game changing for my organization! Review collected by and hosted on G2.com.

Not much of a dislike but their is an opportunit on the Progressive dialer, tends to have breaks inbetween calls and for long periods, once this is fixed i believ they should be good Review collected by and hosted on G2.com.

Great service that allows our numbers to be branded so we can have a higher answer rate. Review collected by and hosted on G2.com.

Their reporting seems off and it's hard to track if it's accurate. Review collected by and hosted on G2.com.

Our main feature is the branded outbound calls. Everything else is nice to have, but that has increased our answer rate and improved our call center experience. It's also very easy to implement and use. Review collected by and hosted on G2.com.

I don't have anything that comes to mind that I dislike. Review collected by and hosted on G2.com.