Regal.io Pros and Cons

1-Workflow Automation : its offer a powerfull workflow automations capabilities

2-Customizations : Its offer highly custoimizations options so user eaisly customized

3- Integrations Options : its offer to supports integrations with wide range of third-party applications and services and its users connect and streamline their existing software Review collected by and hosted on G2.com.

1- Mobile Experience : Actually in mobile uses , Regal.io need to improve their responsiveness and usability

2-Pricing : The costing of this platform is litle bit highn in comparashion of other same level platform

3-Limited Complexity for Advanced Users : for Advanced user its have highly complex Workflow Review collected by and hosted on G2.com.

Regal's branded calling display has boosted our answer rates and overall performance. The team is also quick to respond to any questions we have. Review collected by and hosted on G2.com.

No complaints, Regal has been great to work with! Review collected by and hosted on G2.com.

Regal.io is honestly the best customer service company. They work closely with you to make sure they can fulfill your needs. The spam remediation and call branding work seamlessly. They provide an admin portal to manage and set up new numbers for spam remediation and call branding. They are very responsive: They are quick to respond to any questions or concerns you have, and they make sure to follow up to ensure you're satisfied with their service.

They are reliable: They consistently deliver high-quality service and meet their commitments on time.

They are professional: They maintain a high level of professionalism in all their interactions with clients, and they are always courteous and respectful. They are knowledgeable: They have deep expertise in their field and can provide valuable insights and advice to help you make informed decisions. They are trustworthy: They have a proven track record of delivering high-quality service and treating their clients with integrity and honesty. Review collected by and hosted on G2.com.

The only thing I dislike about regal is that we did not know about them earlier. They are a great company and provides great service. I do not have anything that is negative about the company or the service. Review collected by and hosted on G2.com.

The journey orchestration system in Regal is excellent. The flexibility it offers us and the ability to experiment has made a huge difference in our sales conversion. Review collected by and hosted on G2.com.

There are many small nits: search in the audience page isn't great, the data model doesn't work for all business use cases, and much of the logic we'd like to have control over (call routing, agent assignment, etc.) is in the back-end. Compensating for these nits are an awesome customer success/implementation team, an extremely fast-moving product org, and a resultant slew of upgrades and changes that have made Regal a real pleasure to work with/use. Review collected by and hosted on G2.com.

Regal is one of the first tools to allow creating journeys that are truly focused on the actions taken by users within the product. It provides marketers with the ability to create interactive, engaging experiences tailored to their specific needs, while also providing insights into user behavior and preferences. With Regal, businesses can create highly targeted and personalized campaigns that drive results. Review collected by and hosted on G2.com.

The lack of email campaigns. Although we understand that they are working on that feature. We look forward to the day when this feature is available, as it will open up a world of possibilities. Review collected by and hosted on G2.com.

Due to the enhanced filtering and caller ID features our connect rates have significantly increased. We improve our efforts by using the information regarding carrier performance provided by the reporting dashboard. Review collected by and hosted on G2.com.

We were unaware of these advantages previously, but now that we have used them, we can declare with certainty that this business is fantastic and offers top-notch service. Regarding the business or the service, we have no grievances or unfavorable comments. Review collected by and hosted on G2.com.

Regal makes it easy to ensure all of our phone outreach is branded and free from any spam flags. The reporting dashboards with carrier level performance data make it easy to optimize our branding and monitor success. We can now make data driven decisions via A/B tests through Regal data Review collected by and hosted on G2.com.

So far nothing that i can talk about. Everything is well just fine as presented and asked for. Review collected by and hosted on G2.com.

The tool is straightforward to get up and running quickly. With very little training you can have a journey that is reaching your customers. The customer support has been fantastic. The folks at Regal want you to be successful with their tool, and they help you with a sense of urgency. Review collected by and hosted on G2.com.

Sometimes the tool can be a bit too simple. There is basic functionality missing or only available to the Regal team. However, they have shared enhancements on the roadmap and I've seen some of those come to users over the last few weeks. They are constantly improving. Review collected by and hosted on G2.com.

Regal makes it easy to ensure all of our phone outreach is branded and free from any spam flags. The UI of their portal is really nice, and their dashboards contain carrier-level performance data. This makes optimizing our branding and monitoring success easy. We can now make data-driven decisions via A/B tests through Regal data. Review collected by and hosted on G2.com.

So far, so good! The staff has been responsible and dedicated. No complaints Review collected by and hosted on G2.com.

Branded caller ID to increase call connections, Task-driven task for call/SMS follow-up and dispositions. Can trigger journeys and campaigns based on any event type in Salesforce. Last but not least, their incredible support!!! Review collected by and hosted on G2.com.

We have tried numerous other voice-over IP solutions that all are the same; Regal set itself apart by providing productivity and reliability. They deliver on what they say and more. Review collected by and hosted on G2.com.