Red Points Reviews & Product Details

The platform is very easy to use, you are given a personal contact who maintains your relationship for the full time. We have a number of take downs and therefore is easily manageable from a volume perspective. We use the platform regularly and the Customer Support email address is very useful to use. It was very easy to implement with just a couple of teething issues with integration. Review collected by and hosted on G2.com.

Verify websites to take down can be time consuming and there have been a few times when our own linked sites were nearly affected (those this is resolved). Review collected by and hosted on G2.com.

Red Points distinguishes itself among various solutions; consistently, everyone I've collaborated with has been exceptional. In the dynamic realm of fraud, counterfeits, and intellectual property, Red Points consistently provides innovative ideas and practical solutions, remaining readily accessible. The platform undergoes continuous updates, effectively incorporating feedback. Thanks to Red Points' adaptability, we've successfully streamlined internal processes, saving valuable time for our teams when reporting infringements. Review collected by and hosted on G2.com.

Overall I have no dislikes of the company or platform. Review collected by and hosted on G2.com.

Promptly and efficiently manages all our brand infriction reports, helping our brand reputation and our users being scammed by fraud accounts. Customer Support is spot on when approached for urgencies and account manager is reaching out in ongoing basis keeping us up to date to the latest developments. Review collected by and hosted on G2.com.

So far we have been pretty satisfied with the services provided Review collected by and hosted on G2.com.

Nothining positive to say. Very negative experience for our company. Review collected by and hosted on G2.com.

I have been working through legal claims with redpoint for a week now trying to resolve an incorrect claim that we are selling counterfiet products. We have been a dealer for the brand in question since 2018 and have still been actively recieving products at wholesale and paying invoices on this brand for 6 years.

Redpoints has been very slow to respond and continues to file new claims through our ecommerce platform to try to shut down our website.

This have been very frustrating and in fact very threatening to our entire business not just the small brand that they are questioning. Review collected by and hosted on G2.com.

RedPoints has eased a lot of our workload, as we were reasearching manually before that. Hours spent looking online for infringements to our brands, and now we can use the time to dedicate to other tasks. Review collected by and hosted on G2.com.

The downside, if it can really be considered that, is that some of the contracted websites are somewhat unknown for our company. Review collected by and hosted on G2.com.

Easy to use, flexibility, people always looking forward to give you the most customised solution. We use the Black Market module, copyright and also seller tracking. Review collected by and hosted on G2.com.

Lack of presence into offline environment that would help companies to complement online protection. They could build a network of private detectives and lawyers specialised into IP. Review collected by and hosted on G2.com.

Ease of use and intuitive. New changes add functionality Review collected by and hosted on G2.com.

Listings can be shaded alternate white and grey for ease of locating particular item Review collected by and hosted on G2.com.

Brand protection is more important than many realize. There are so many people trying to make counterfeit products of popular brands, that we need a service like Red Points to do all the work in tracking an mitigating all the infringements. Their portal is super simple to use and we spend about 10 minutes a day reviewing all the possible infringements for accuracy. I'd recommend Red Points in a second to other brands who don't put any effort into brand protection. Review collected by and hosted on G2.com.

We have Wholesale customers that sometimes get caught by Red Points, they are legitimate sellers but there have been a few times where their Facebook posts and accounts have been suspended in error. Review collected by and hosted on G2.com.

How it covers many different websites or eMarketplaces Review collected by and hosted on G2.com.

Sometimes it does not catch all the issues online and we still have to check various sites. Review collected by and hosted on G2.com.

The level of service offered to Red Points' customers is fantastic. If you need any information or any assistance, you will always find a very qualified agent who will quickly help you.

The ability to set up automatic rules that can easily scan and confirm infringements is also a very interesting features that can help you save a tremendous amount of time. Review collected by and hosted on G2.com.

The User Interface could offer more information about the spotted listings as a preview in order to facilitate the confirmation of the infringements. But this UI is often improved and I am sure this issue will be fixed soon. Review collected by and hosted on G2.com.