Realtime
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Realtime
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4.5 out of 5 stars
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Realtime Reviews & Product Details - Page 4

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Realtime Overview

Editedit
What is Realtime?

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

Realtime Details
Discussions
Realtime Community
Languages Supported
English
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Seller Details
Seller
Recursive Labs
Year Founded
2011
HQ Location
Wildwood, US
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Description

Recursive Labs provides an industry-leading suite of visual customer engagement tools such as mobile camera streaming, cobrowsing, & video chat. With the most complete platform on the market, we work with industry giants in Financial Services, Field Services, Healthcare, Manufacturing, Insurance, Pharmaceuticals, & many more. Our products help our customers interact safely and securely with their customers in new and innovative ways via a broad array of screen sharing, cobrowsing, video chat, & live camera streaming technologies. We can help support a broad array of customer interactions ranging from sales enablement, to customer service and support on out to field service.

Andrew H.
AH
Overview Provided by:
Andrew Harmon

Recent Realtime Reviews

Naman S.
NS
Naman S.Small-Business (50 or fewer emp.)
5.0 out of 5
"my expirenece is so good with this realtime"
ease of use in realtime is easily manageable and tracking is also veyy easy
Read more
AP
Abhishek P.Mid-Market (51-1000 emp.)
4.5 out of 5
"Increase Customer Satisfaction with Personalized Recursive Lab's Realtime Support"
Recursive Lab's Realtime support multiple languages making it accessible to global audience this feature helps businesses provide localized custome...
Read more
SB
Sushman B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Achieving customer centric goals with Recursive Lab's Realtime Features"
Recursive Lab's Realtime offers real time analytics to help businesses understand customer behavior during online interaction by tracking how custo...
Read more
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0 people requested security information

Realtime Media

Realtime Demo - Live Cobrowsing with No Downloads
Recursive Labs Realtime Cobrowsing & Full Desktop Screenshare make it easy to launch real-time collaborative sessions through your CRM.
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Have you used Realtime before?
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40 Realtime Reviews

4.5 out of 5
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40 Realtime Reviews
4.5 out of 5
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4.5 out of 5
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Realtime Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RealtimeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AB
Sales Development Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime video or screen sharing features enables support teams to provide visual guidance making it easier for customers to understand complex issues Recursive Lab's Realtime solution can filter and present only the most relevant information to users helping them to make decisions without feeling overwhelmed Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Real time solutions rely heavily on stable inetrent connections Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime tools enables immediate communication with customer to address their needs, provides quick resolutions to customer issuess, improving customer retention , it also enhances interaction through real time support which boost customer engagement, provide strandardizes service delivery across all channels Review collected by and hosted on G2.com.

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Mahjhbee M.
MM
Product Growth Executive
Marketing and Advertising
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

As we are in the era of work from home, Realtime has provided us with the luxury of collaborating from anywhere on the same project, this is the best thing I like sbout Realtime. Review collected by and hosted on G2.com.

What do you dislike about Realtime?

While working, constantly recieving notifications and updates feels like someone is nudging in middle of the work. I find it very disruptive and frustrating as it hinders my focus in any workflow. Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Different features available in Realtime has distinctive benefits. Like screen sharing features has helped our team to collaborate effectively in real-time while co-browsing has allowed our team mates to give visual feedbacks, which has helped alot in realtime problem solving. Review collected by and hosted on G2.com.

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Naman S.
NS
IT Admin
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Thank You page
(Original )Information
What do you like best about Realtime?

ease of use in realtime is easily manageable and tracking is also veyy easy Review collected by and hosted on G2.com.

What do you dislike about Realtime?

at this time all the realtime use case which i am using is great nothing i have to say is bad Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

realtime solving my ease of tracking Review collected by and hosted on G2.com.

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Bhavin P.
BP
Experience Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Excellent video product, helps us create fast and crip videos Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Some limited edition functionality, overally happy with the product Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

It helps us solve custmer problems by sharing screen and troubleshooting real time. Saves our and customer efforts and reduces customer rentention Review collected by and hosted on G2.com.

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Syamala V.
SV
Financial Systems Analyst - Oracle Cloud Financials
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Realtime?

Great product. The use of the tool has been so helpful Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The report run time is timine consumnig.. Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Real time analytics Review collected by and hosted on G2.com.

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RS
Marketing Manager
Utilities
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Realtime, sharing software is better than old software that can only be used to send files and set tasks. Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Technical support for each plan may be different. Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Paper timesheets and files are replaced by realtime, which saves time and cuts down on mistakes. Review collected by and hosted on G2.com.

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Rakesh G.
RG
Senior BDR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Realtime?

The pricing and setting it up with an ease Review collected by and hosted on G2.com.

What do you dislike about Realtime?

I haven't faced anything as such with the product yet. Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

We are remote-first company and it has helped us to collab easily Review collected by and hosted on G2.com.

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Mohit Raj V.
MV
Fellow
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

It provides real time sales guidance and it's very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Realtime?

They need to be a bit creative when it comes to customer service. Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Giving us real time sales insight and that is helping us in increasing our sales. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Quick communication, better decision-making, enhanced user experience, quicker problem-solving, and increased automation Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Complexity, High Resource Requirements, Accuracy and Quality of Data, Security Issues, and Potential OverwhelmUpkeep Difficulties Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

improved decision making, operational efficiency, better user experience, faster problem resolution, improved safety and security. Review collected by and hosted on G2.com.

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Atul K.
AK
Business development exective
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Instantaneous Communication,Improved Decision Making,Enhanced User Experience,Faster Problem Resolution,Greater Automation Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Complexity,Resource Intensive,Data Quality and Accuracy,Security Concerns,Potential OverwhelmMaintenance Challenges Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Improved Communication,Enhanced Decision Making,Efficient Operations,Better User Experience,Faster Problem Resolution,Enhanced Safety and Security Review collected by and hosted on G2.com.

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