Realtime Features
What are the features of Realtime?
Conferencing Options
- Group Live Chat
- Audio Conferencing
- Video Conferencing
Presenter Tools
- Notifications Blocker
- Remote Control
Application Tools
- Password Protection
- Recording
- In-Browser Application
Administration
- Screen Sharing
- File Sharing
- Multi - Session Handling
Security
- Data Encryption
- Data Security
Device Support
- Mobile Device Access
- Multi-Platform Support
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Realtime Categories on G2
Filter for Features
Conferencing Options
Group Live Chat | Based on 36 Realtime reviews. Provides a live chat feed during a screen sharing session. | 99% (Based on 36 reviews) | |
Audio Conferencing | Allows users to communicate via audio channels. 35 reviewers of Realtime have provided feedback on this feature. | 94% (Based on 35 reviews) | |
Video Conferencing | Allows users to communicate via video channels. This feature was mentioned in 36 Realtime reviews. | 91% (Based on 36 reviews) |
Presenter Tools
Live Preview | Provides a live preview of what viewers are seeing in real-time. This feature was mentioned in 14 Realtime reviews. | 88% (Based on 14 reviews) | |
Notifications Blocker | Blocks notifications from other applications from appearing during a screen sharing session. This feature was mentioned in 33 Realtime reviews. | 96% (Based on 33 reviews) | |
Remote Control | Allows users to give audience members control of cursors or tools on the shared screen. 36 reviewers of Realtime have provided feedback on this feature. | 98% (Based on 36 reviews) | |
Switch Presenter | Based on 15 Realtime reviews. Allows presenters to relinguish presenter access to another user in a call. | 87% (Based on 15 reviews) |
Application Tools
Password Protection | As reported in 36 Realtime reviews. Provides password protection to screen sharing sessions. | 99% (Based on 36 reviews) | |
Recording | Allows users to record screen sharing sessions for later review. This feature was mentioned in 34 Realtime reviews. | 89% (Based on 34 reviews) | |
In-Browser Application | Software is available within browsers. This feature was mentioned in 36 Realtime reviews. | 98% (Based on 36 reviews) |
Administration
Screen Sharing | Provides screen sharing options to allow access to view or control real-time activities. 34 reviewers of Realtime have provided feedback on this feature. | 99% (Based on 34 reviews) | |
File Sharing | Based on 33 Realtime reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. | 89% (Based on 33 reviews) | |
Session Recording | Provides the ability to record remote access and support sessions. 28 reviewers of Realtime have provided feedback on this feature. | 90% (Based on 28 reviews) | |
Multi - Session Handling | Provides multiple technician support simultaneously. This feature was mentioned in 30 Realtime reviews. | 97% (Based on 30 reviews) | |
Multi-Monitor Support | Based on 10 Realtime reviews. Allows users to switch between multiple end users’ monitors with a single click. | 93% (Based on 10 reviews) | |
Access Control | Provides permssion for access control of user's web browser This feature was mentioned in 18 Realtime reviews. | 95% (Based on 18 reviews) | |
Web Page Navigation | Allows agents to navigate through web pages by swapping or shifting pages on user's behalf 13 reviewers of Realtime have provided feedback on this feature. | 96% (Based on 13 reviews) | |
Real Time Assistance | Based on 27 Realtime reviews. Provides real time assitance across web and mobile | 99% (Based on 27 reviews) |
Communication
Video Conference Call | Provides pre-session or in-session video call options to resolve issues. | Not enough data | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. | Not enough data |
Security
Data Encryption | Implements encryption standards to secure data both in transit and at rest. 31 reviewers of Realtime have provided feedback on this feature. | 98% (Based on 31 reviews) | |
Compliance | Provides compliance to multiple industry standards like HIPAA and GDPR. | Not enough data | |
Data Security | As reported in 29 Realtime reviews. Provides high-level security during co-browsing sessions | 98% (Based on 29 reviews) | |
Data Masking | Based on 10 Realtime reviews. Provides secured masking on sensitive data (i.e. account numbers or passwords) | 85% (Based on 10 reviews) |
Device Support
Mobile Device Access | As reported in 29 Realtime reviews. Allows mobile device access to provide support or connect to your computer from anywhere. | 98% (Based on 29 reviews) | |
Multi-Platform Support | Based on 29 Realtime reviews. Provides support across iOS, Mac, Android, PC and other devices. | 99% (Based on 29 reviews) | |
Cross-Platform | Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. 23 reviewers of Realtime have provided feedback on this feature. | 99% (Based on 23 reviews) |
Performance
Reporting | Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. 23 reviewers of Realtime have provided feedback on this feature. | 88% (Based on 23 reviews) |
