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Realtime Reviews & Product Details - Page 3

Realtime Overview

What is Realtime?

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

Realtime Details
Languages Supported
English
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Seller Details
Year Founded
2011
HQ Location
Wildwood, US
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Description

Recursive Labs provides an industry-leading suite of visual customer engagement tools such as mobile camera streaming, cobrowsing, & video chat. With the most complete platform on the market, we work with industry giants in Financial Services, Field Services, Healthcare, Manufacturing, Insurance, Pharmaceuticals, & many more. Our products help our customers interact safely and securely with their customers in new and innovative ways via a broad array of screen sharing, cobrowsing, video chat, & live camera streaming technologies. We can help support a broad array of customer interactions ranging from sales enablement, to customer service and support on out to field service.


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Recent Realtime Reviews

Naman S.
NS
Naman S.Small-Business (50 or fewer emp.)
5.0 out of 5
"my expirenece is so good with this realtime"
ease of use in realtime is easily manageable and tracking is also veyy easy
AP
Abhishek P.Mid-Market (51-1000 emp.)
4.5 out of 5
"Increase Customer Satisfaction with Personalized Recursive Lab's Realtime Support"
Recursive Lab's Realtime support multiple languages making it accessible to global audience this feature helps businesses provide localized custome...
SB
Sushman B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Achieving customer centric goals with Recursive Lab's Realtime Features"
Recursive Lab's Realtime offers real time analytics to help businesses understand customer behavior during online interaction by tracking how custo...
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Realtime Media

Realtime Demo - Live Cobrowsing with No Downloads
Recursive Labs Realtime Cobrowsing & Full Desktop Screenshare make it easy to launch real-time collaborative sessions through your CRM.
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40 Realtime Reviews

4.5 out of 5
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40 Realtime Reviews
4.5 out of 5
40 Realtime Reviews
4.5 out of 5

Realtime Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RealtimeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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HS
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime co-browsing feature help businesses increase efficiency, customer satisfaction and growth with Recursive Lab's Realtime tool, support agents can guide customers on a website or in an app this makes it easier for customers to get the help they need Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Dependency on strong internet connection which can limit accessibility for users in area with slower networks Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime tool promotes a better customer experience overall, Recursive Lab's Realtime agents offer fast and clear assistance, customer have a smoother and less frustating experience this positive interaction build trust and encourages customers to return, with realtime interactions agents quickly understand the problem making their work more efficient, they can assist more customer in less time which means the business can serve more people without adding extra staff Review collected by and hosted on G2.com.

SP
Business Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

The fast processing and adaptability enhance user experience providing quick and relevant feedback which is crucial in applications like customer service or online transactions, builtin error handling allows the system to recover from issues quickly minimizing disruptions in operations Review collected by and hosted on G2.com.

What do you dislike about Realtime?

For smaller businesses the cost of implementing such robust engagement tools could be a consideration as it might be more suited to larger companies with higher volume of customer interactions Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

In industries like finance and retail where timely information is crucial Recursive Lab Realtime enable businesses to process data instantly allowing for quicker decision making, support continous analysis for more accurate trend forecasting and insights, Increases efficiency and automate repetitive tak lowering the cost associated with manual processing, Provides immediate feedback and services improving customer satisfaction and engagemnet Review collected by and hosted on G2.com.

BP
Business development representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime Facilitate better customer experience management with the ability to analyze customer behavior and preferences in real time, businesses can personalize their offerings and improve customer satisfaction this helps increase loyalty and drives long term customer relationship Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Platform's advance features may come with a learning curve for Businesses who are not familiar with such technology Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime improve customer satisfaction by providing businesses with the ability to respond quickly to customer inquires and issues with real time data processing customer service teams can address complaints and concern faster improving the overall experience Recursive lab's Realtime improves collaboratiob between departments by providing a shared platform for real time data, teams can stay informed and work together more effectively to achieve common goals Review collected by and hosted on G2.com.

AD
Business Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime platform provides valuable insights into customer interactions by analyzing data on usuage patterns and customer behavior businesses can identify area of improvement and optimize their supporr startegies Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The effectiveness of Recursive Lab's Realtime depends on a stable and fast internet connection in region with inconsistent internet service the tool may not perform as intended Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

By providing seamless and effective support through real time engagement businesses can improve customer retention, faster and more efficient issue resolution helps to reduce frustation and prevent customers from leaving for competitors Recursive Lab's Realtime tools facilitate collaboration between different departments such as customer support , sales and technical teams by allowing them to share live information and visuals this helps improve problems solving and customer response times Review collected by and hosted on G2.com.

SP
research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime simplifies customer onboarding by providing real time visual guidance this reduces onboarding time, minimizes errors, and ensures a smooth and efficient customer journey the platform streamlines operations by reducing the need for in person meeting meetings and site visits this saves time and resources while maintaining high level of productivity and collaboration Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Employees may need trainig to effecyively use the tools Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime solution optimizes support processes by enabling agents to visually assist customers this reduces resolution time minimizes back and forth communication and improves overall support efficiency by providing interactive product demonstrations and personalized guidance businesses can enhance the sales process and drive conversions, Recursive Lab's Realtime visual interactions help build trust and confidence leading to more informed purchasing decisions Review collected by and hosted on G2.com.

AI
Business Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime allows support teams to offer instant hands on assistnace via co-brosing where they can see the users screen and provide direct guidance this minimize back and forth communication and accelerate resolutions enhancing the overall support Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Cost of implementing the solution may be high for small businesses Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

With Features like chat, co-browsing and video calls Recursive lab's Realtime helps companies maintain continous engagement with their customers this personalized interaction builds stronger relationships, increasing user loyalty and encouraging more frequent use of the platform, by enabling real time secure collaboration businesses can provide efficient and personalized support troubleshoot issues and guide customers through complex processes seamlessly this visual emgagemnet empower businesses to build stronger customer relationship and drive higher satisfaction Review collected by and hosted on G2.com.

RB
Business Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime platform empower businesses to deliver exceptional customer experiences by providing real time visual interactions, businesses can offer personalized assistance guide customers through complex tasks and resolve issues efficiently leading to increased customer satisfaction the platform facilitates seamless remote collaboration between teams and customers Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Integrating such tools with existing system might requires technical expertise and time Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

With Recursive Lab's realtime visual engagement tools support teams can reduce the time spent on calls by seeing exactly what the customer experiencing and providing immediate assistance, by providing real time interactive solutions businesses can enhance their customer service experience this make it easier for support agents to guide customer through complex processes on their screen leading to quicker problem resolution and higher customer satisfaction Review collected by and hosted on G2.com.

NS
Business Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime foster innovation by enabling businesses to continuosly monitor customer behaviour, market trends, and internal performance this real time visibility allows for rapid adjustment to products, services and strategies, through this companies stay ahead of their competitors Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Dependency on a strong internet connection which can limit accessibility for user in area with slower networks Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime data visualization is a valuable feature by transforming raw data into actionable insights in Realtime, businesses can make quick adjustment to their strategies or operations leading to improved outcomes, with real time analytics businesses can identify inefficiencies or area of improvement immediately this quick detection help teams to take action and correct any issues before they escalate saving time and resources Review collected by and hosted on G2.com.

PM
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime tools allow businesses to address customer issues as soon as they arise leading to faster resolutions and higher customer satisfaction Recursive Lab's Realtime solutions can be adapted to different business needs and industries making them versatile for various applications Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Implementing and maintaining real time interaction tools might require significant technical expertise Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime provide immediate assistance and reduces the time spent on communication, employees can focus on more important task improving overall efficiency real time tools facilitate better communication within teams allowing them to work together seamlessly share information quickly and solve problems faster quick and effective interactions can help build strong relationship with customers leading to increased and repeat business Review collected by and hosted on G2.com.

VS
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime platformform offers a suite of visual customer engagement tools that streamline customer engagement and enhance customer experience by enabling Recursive Lab's Realtime secure collabotration through features like cobrowsing, video chat and mobile camera streaming businesses can provide efficient and personalized support, troubleshoot issues and guide customers through complex processes Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Depending of Company's budget and scale these tools can be expensive Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime co-browsing and collaboration tools can be used by sales teams to engage potential customers directly walking then through product features or services and increasing the likelihood of a successful conversion Recursive Lab's Realtime tools help companies provide seamless remote support which is important for industries that requires visual guidance Review collected by and hosted on G2.com.