Show rating breakdown
Save to My Lists
Claimed
Claimed

Top Rated Realtime Alternatives

Realtime Reviews & Product Details - Page 2

Realtime Overview

What is Realtime?

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

Realtime Details
Languages Supported
English
Show LessShow More

Seller Details
Year Founded
2011
HQ Location
Wildwood, US
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Description

Recursive Labs provides an industry-leading suite of visual customer engagement tools such as mobile camera streaming, cobrowsing, & video chat. With the most complete platform on the market, we work with industry giants in Financial Services, Field Services, Healthcare, Manufacturing, Insurance, Pharmaceuticals, & many more. Our products help our customers interact safely and securely with their customers in new and innovative ways via a broad array of screen sharing, cobrowsing, video chat, & live camera streaming technologies. We can help support a broad array of customer interactions ranging from sales enablement, to customer service and support on out to field service.


Andrew H.
AH
Overview Provided by:

Recent Realtime Reviews

Naman S.
NS
Naman S.Small-Business (50 or fewer emp.)
5.0 out of 5
"my expirenece is so good with this realtime"
ease of use in realtime is easily manageable and tracking is also veyy easy
AP
Abhishek P.Mid-Market (51-1000 emp.)
4.5 out of 5
"Increase Customer Satisfaction with Personalized Recursive Lab's Realtime Support"
Recursive Lab's Realtime support multiple languages making it accessible to global audience this feature helps businesses provide localized custome...
SB
Sushman B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Achieving customer centric goals with Recursive Lab's Realtime Features"
Recursive Lab's Realtime offers real time analytics to help businesses understand customer behavior during online interaction by tracking how custo...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Realtime Media

Realtime Demo - Live Cobrowsing with No Downloads
Recursive Labs Realtime Cobrowsing & Full Desktop Screenshare make it easy to launch real-time collaborative sessions through your CRM.
Answer a few questions to help the Realtime community
Have you used Realtime before?
Yes

40 Realtime Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
40 Realtime Reviews
4.5 out of 5
40 Realtime Reviews
4.5 out of 5

Realtime Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RealtimeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
AN
Business Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

The most helpful Feature of Recursive Lab's Realtime tool is it provide personalized hands on support it allows agents to guide customers through websites or applications in real time this direct interaction reduces customer frustration , faster issue resolution and improves overall satisfaction Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Recursive Lab's Realtime tool could be its reliance on stable internet connection Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime tool works seamlessly across mobile, desktop and various browsers allowing businesses to offer support no matter the device a customer is using this flexibility ensures businesses can meet customers where they are, enhancing customer engagement and retention. Through Recursive Lab's Realtime businesses can support customers who speak different languages, by resolving issues in the first interaction businesses reduce the need for follow ups which improves customer satisfaction, reduces support cost and make the process more efficient for both agent and customers Review collected by and hosted on G2.com.

Aneeta S.
AS
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's tools help customer support teams assist people in real time through co-browsing and live video. Agents can see the customers screen and guide them directly, which solves issues faster and makes support feel more personal the tools are safe, easy to use and help companies make sure customers are satisfied on the first try Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Realtime engagement tools might be their dependency on a strong internet connection which can limit accessibility for users in area with slower networks Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

With Visual guidance agents are more likely to resolve issues on the first interaction lowering the need for follow-ups and reducing support cost also the secure design meets the privacy requirements allowing businesses to offer real time support while ensuring data protection hence it addresses the need for efficient, secure and effective customer support helping companies deliver better service and improve operational efficiency Review collected by and hosted on G2.com.

SB
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

With Recursive Lab's Realtime Co-browsing tool customer service agents can see and interact with the customer's screen in real time this makes it easier to explain things and help solve problems faster by guiding customers throughtout the process businesses can reduce confusion and increase customer satisfaction Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Recursive Lab's Realtime could be its dependency on stable internet connection Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Rescursive Lab's Realtime's seamless interactive support helps businesses retain customer by providing quick and effective resolutions fostering loyalty and satisfaction, Recursive Lab's Realtime helps sales teams guide potential buyers through their purchasing journey addressing customer concerns instantly and improving conversion rates, the platform support various devices and channels enabling businesses to assist customer whether they are on mobile app, websites or desktop, by poviding a smooth onboarding and support experience businesses can increase user retention and loyalty Review collected by and hosted on G2.com.

KV
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime often work across various platform including web and mobile this ensures businesses can provide consistent support regardless of how customer access their services, Recursive Lab's realtime offer customizable solutions that can be tailored to meet specific business needs making their tools adaptable for different industries and workflows Review collected by and hosted on G2.com.

What do you dislike about Realtime?

For smaller companies or startups the cost of implementing Recursive Lab's Realtime enagagemnet tools can be significant Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

For businesses with multi step processes Recursive Lab's Realtime tools help guide users through these complicated journeys ensuring they dont get frustrated mid process, in time of product issues businesses can quickly engage with affected customers through Recursive Lab's Realtime Support to address concern, provide updates and minimize negative impact, by providing exceptional real time support and personalized interactions businesses can foster deeper relationship with customers enhancng brand loyalty and long term retention Review collected by and hosted on G2.com.

SR
Sales Development Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

Recursive Lab's Realtime enables sales team to deliver enaging, interactive product demonstrations through co-browsing and live video support, this remote hands on approach helps prospects understand the product better even without in-person meetings making it ideal for global customer base Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The platforms advance features may come with a learning curve for those who are not familiar with a technical background Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime offers versatile real time engagement tools that can enhance customer support, boost sales, and improve operational efficiency across a wide range of industries its ability to provide personalized, interactive assistance makes it an invaluable asset for businesses looking to enahnce their digital customer experience and streamline complex processesthe platform simplifies customer onboarding by providing real time visual guidance this reduces onboarding time minimize errors and ensure a smooth and efficient customer journey Review collected by and hosted on G2.com.

SM
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

one of the most helpful aspects of Recursive Lab's Realtime is their ability to provide immediate insights. with real time processing, data is analyzed on the fly enabling quick decision making this is especially crucial in industries where timely data is essential such as finance, healthcare and e-commerce Review collected by and hosted on G2.com.

What do you dislike about Realtime?

High implementation cost cost especially for small busineses Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime allow for faster troubleshooting and problem resolution when issues aris real time data analysis helps quickly pinpoint the root cause, enabling teams to address problems before they escalate, this minimizes downtime and ensures that operations continues smoothly which is essential for maintaining business continuty, Recursive Lab's Realtime enhance collaboration by providing teams with with access to live data and insights this ensures that everyone in the organization can make informed decision quicklyimproving coordination and reducing delays Review collected by and hosted on G2.com.

RV
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

The most important aspect of Recursive Lab's Realtime tool is it allow agents to guide customer step by step through the complicated task ensuring that the customer can complete their task smoothly without confusion or error this feature is particularly helpful in situations where customers need assistance with detailed instruction or processes Review collected by and hosted on G2.com.

What do you dislike about Realtime?

It can be less affordale for small businesses Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime Co-browsing feature is a powerful tool for businesses looking to enhance customer support and improve overall satisfaction, by allowing agents to see what customers are viewing on their screen it enables more effective and personalized assistance this direct approach helps resolve issues faster and with great accuracy which reduces the time spent on troubleshooting and minimize customer frustration as a result businesses can deliver smoother and more efficient customer experience Review collected by and hosted on G2.com.

MG
Research Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

The most helpful thing about Recursive Lab Realtime is that it processes incoming data instantly allowing for rapid decision making and responsiveness in fast paced environment by using Recursive techniques it simplifies complex tasks breakinf them down into manageable parts which enhances overall operational efficiency Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The platforms Advance features such as video chat Co-browsing may come with a learning curve for agents and customers who are not familiar with such technology Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab Realtime addresses several critical business problems primarily as businesses grow and their data volume increase the ability to manage this data in real time becomes crucial the recursive approach allows system to efficiently handle larger dataset withou sacrificing performance, it tackles inefficience in data handling by breaking down complex task into manageable components allowing organization to respond quickly to to changing conditions Review collected by and hosted on G2.com.

AC
Business Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

The most helpful aspect of Recursive Lab's Realtime solutions lies in their ability to enhance customer engagement and experience by providing instant interactions their tools enable businesses to offer real time assistance, interactive customer support and collaborative browsing which reduces friction points in customer journeys Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Complexity of intergration and customization for businesses with limited technical resources Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime solutions eliminate delays in customer responses by facilitating immediate communication thus ensuring that inquires and issues are addressed promptly, Recursive Lab's Realtime data collection helps businesses quickly learn what customer want and need which can improve product and marketing, Recursive Lab's Realtime help Businesses provide real time assistance that makes digital platforms more accessible to users who might face diificulties such as those with limited technical skills, ensuring a more inclusive user experience Review collected by and hosted on G2.com.

SD
Sales Development Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Realtime?

With recursive Lab's Realtime tools customers dont have to struggle to explain their issues or navigate processes on their own this lower customers efforts scores and improves the overall user experience Recursive Lab's Realtime solutions are built with data security in mind adhering to industry regulations this is particularly helpful for industries handling sensitive customer information such as finance or healthcare Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Limited Usecases for businesses that dont rely heavily on customer interaction Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime enables businesses to troubleshoot technical issues remotely without the need for on site visits this is especially beneficial for tech companies Recursive Lab's Realtime co-browsing and collaboration help build trust by offering transperncy and personalized assistance customer feel reassured when they can see a representative working directly with them to solve issues or explain services Review collected by and hosted on G2.com.