Reachdesk Pros and Cons

It's a great platform for sending gifts cards to customers and helping us grow our pipeline. It's nice to be able to send globally with warehouses in various regions. Review collected by and hosted on G2.com.

The US warehouse has been very problematic for us with many lost items and long lead times of shipping inventory out. Review collected by and hosted on G2.com.

one feature in particular I like about reachdesk is the ability to preload balances. it gives our employees the freedom to choose gifts without having to worry about budget.

I also like the different variety of gifts - there is something for everyone! Review collected by and hosted on G2.com.

maybe just could be better integrating with more platforms Review collected by and hosted on G2.com.

I love how Reachdesk makes it super easy to send personalized gifts and build real connections. It integrates smoothly with my emails, so I can quickly spread smiles and strengthen relationships as a salesperson. I use it all the time. Review collected by and hosted on G2.com.

Sometimes, it can be a bit pricey, and the options feel limited depending on the region. Review collected by and hosted on G2.com.

It's easy to set up a new campaign and share vouchers. I am not using any automation due to GDPR compliance, but it's easy and quick to send vouchers to the users after user research.

It was easy to implement. I am using it almost every day to provide user compensation. Review collected by and hosted on G2.com.

The process to request invoices is not working properly and opening a ticket is always taking more than one month to get a proper answer. Review collected by and hosted on G2.com.

Reachdesk has great customer support. I like the breadth of the different gifting options there are - from custom gifting and curated packages to the marketplace and digital gift cards. It also makes sending gifts really easy, even when you don't have the recipients address. Review collected by and hosted on G2.com.

There isn't much to dislike at this point - I would still consider myself relatively new to the platform. Review collected by and hosted on G2.com.

Reachdesk is a user-friendly platform that enables you to design customised, professional campaigns tailored to your clients. I've used Reachdesk many times—to celebrate a client's birthday, congratulate them on a promotion, or even help them recover with a comforting takeaway after a big night out.

My favourite feature is the instant gift vouchers, which let me deliver immediate value to clients effortlessly, and they’re always appreciated! Review collected by and hosted on G2.com.

I would say their marketplace does tend to lack in options if you're looking to send a gift from their catalogue. Review collected by and hosted on G2.com.

What stands out about Reachdesk is how seamless the experience is. The platform takes care of everything, allowing us to send gifts effortlessly. The user experience is straightforward, making it easy to integrate gifting into our daily business interactions. The text suggestions and clever ideas for incorporating gifts into various business touchpoints are especially helpful in making sure each gift feels personalised and meaningful.

The platform has added a personal touch to our pipeline, helping us nurture relationships in a warm and thoughtful way. Review collected by and hosted on G2.com.

The platform is on the expensive side, however the user experience makes up for this. Review collected by and hosted on G2.com.

I love the wide range of possibilities to send small gifts all around the world. What is even better is that if a company has a no-gift policy they can choose to donate the equivalent to charity. Reachdesk's customer success is also extremely helpful. Reachdesk also easily integrates with our Salesforce & outreach so it's very easy to use. Review collected by and hosted on G2.com.

No improvements/complaints so far, everything is working as desired. Review collected by and hosted on G2.com.

Easy integration with our CRM, which streamlines managing and tracking direct mail campaigns. The platform makes it simple to personalize gifts at scale, significantly boosting engagement. Review collected by and hosted on G2.com.

One thing I dislike about Reachdesk is the support process—it tends to be lengthy, impersonal, and not very responsive when urgent issues arise. This can be frustrating when you need quick resolutions to keep campaigns running smoothly. Review collected by and hosted on G2.com.

I LOVE the Gmail integration. I can quickly create a gift link and add an amount to send to customers. Makes gifting easier than toasting bread. Review collected by and hosted on G2.com.

I do think some of the articles look outdated on its platform. The website is not aesthetically pleasing, however, the functionality is there and that's what matters more at the end of the day. Review collected by and hosted on G2.com.